Neueste Antworten auf Trend Micro Toolbar - Is Missing from Firefox Versions 93.0 and 94.0https://support.mozilla.org/de/questions/13563292022-01-27T07:06:25-08:00Hi, your latest reply is temporarily in the "spam link moderation" queue. We should see it soon.
2022-01-27T07:06:25-08:00jscher2000https://support.mozilla.org/de/questions/1356329#answer-1478697<p>Hi, your latest reply is temporarily in the "spam link moderation" queue. We should see it soon.
</p>TM's support was giving this as the response as of 2 months ago, it seems they have stopped respondi2022-01-27T07:02:03-08:00jtjones73https://support.mozilla.org/de/questions/1356329#answer-1478694<p>TM's support was giving this as the response as of 2 months ago, it seems they have stopped responding to complaints about the toolbar at all now.
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<p>The unavailable Trend Micro toolbar in Mozilla Firefox still stands. We are still coordinating with Mozilla Firefox to make it available as soon as possible.
</p><p>You may still use Mozilla Firefox, just be careful with the sites you visit. Do not open any suspicious links.
</p><p>If you are shopping online or doing any banking activities, you may use the Pay Guard browser to protect your data in your financial transactions against any security and identity threats.
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<p>It looks to me, that TM was caught completely off guard with the removal of side-load extension from Firefox, even though Mozilla published it's EOL in 2019. This is just a guess as to the problem, but it seems to be the most likely problem. Now as to TM's response, so far it's sad. Here is a link to the thread on TM's site:
</p><p><a href="https://en.community.trendmicro.com/conversations/home-network-security/trend-micro-17.7---unable-to-install-firefox-toolbar/6169c3d2793b38530dcc84d1" rel="nofollow">https://en.community.trendmicro.com/conversations/home-network-security/trend-micro-17.7---unable-to-install-firefox-toolbar/6169c3d2793b38530dcc84d1</a>
</p>Now it's 2 months later and Trend Micro is still saying that they are working with the Mozilla / Fir2022-01-10T13:51:23-08:00jtjones73https://support.mozilla.org/de/questions/1356329#answer-1472791<p>Now it's 2 months later and Trend Micro is still saying that they are working with the Mozilla / Firefox team to get their toolbar working again.
</p>Yes, I read all the articles before and independently searched for any other useful information (non2021-11-02T12:28:08-07:00jscher2000https://support.mozilla.org/de/questions/1356329#answer-1456129<p>Yes, I read all the articles before and independently searched for any other useful information (none found for Windows, only for Mac).
</p><p>If you don't have a copy of the XPI file on disk in the Trend Micro folders, I think you're just going to have to wait for them to make it available again.
</p>https://helpcenter.trendmicro.com/en-us/article/tmka-10661?utm_medium=fftoolbarstore&utm_source=2021-11-02T12:02:10-07:00benjaminegreenehttps://support.mozilla.org/de/questions/1356329#answer-1456122<p><a href="https://helpcenter.trendmicro.com/en-us/article/tmka-10661?utm_medium=fftoolbarstore&amp;utm_source=tiel&amp;utm_campaign=ikb" rel="nofollow">https://helpcenter.trendmicro.com/en-us/article/tmka-10661?utm_medium=fftoolbarstore&amp;utm_source=tiel&amp;utm_campaign=ikb</a>
</p>I don't think we have enough information to know why Trend Micro's add-on isn't on the Add-ons site.2021-11-02T11:08:11-07:00jscher2000https://support.mozilla.org/de/questions/1356329#answer-1456111<p>I don't think we have enough information to know why Trend Micro's add-on isn't on the Add-ons site.
</p><p>Did you look to see whether it was available in a folder on your computer so you can install it from there?
</p>This is a local add-on problem (home computer/laptop). Sounds like I'm going have to use an alternat2021-11-02T11:03:29-07:00benjaminegreenehttps://support.mozilla.org/de/questions/1356329#answer-1456109<p>This is a local add-on problem (home computer/laptop). Sounds like I'm going have to use an alternate browser until Mozilla/Trend Micro resolves the issue. Really not happy regarding that now two (2) Mozilla Firefox Browsers ( V. 93.0 and v. 94.0) versions have been released, and still the problem hasn't been resolved!
</p>Hi, it sounds like there is no official source for the toolbar on the web at the moment.
For the bus2021-11-02T06:39:31-07:00jscher2000https://support.mozilla.org/de/questions/1356329#answer-1456035<p>Hi, it sounds like there is no official source for the toolbar on the web at the moment.
</p><p>For the business version, the extension is available on disk. Not sure about your version. I think it's worth checking -- and here's the trick to installing it.
</p><p>Step 1 is to find the .xpi file. For my version, it's in this folder:
</p><p>C:\Program Files (x86)\Trend Micro\<strong>Client Server Security Agent</strong>\FirefoxExtensionOspreyWebExt
</p><p>On your system, the bolded part probably will be the name of the product you have. Do you see anything like that?
</p><p>Step 2 is to load the file as a local add-on:
</p><p>On the Add-ons page (Ctrl+Shift+A), there is a gear/wheel icon on the right side which opens a small menu. One of the items is <strong>Install Add-on from File...</strong>
</p><p>If you click that button, Firefox should open a Windows dialog to browse to the XPI file and open it. From there, you should get the usual prompts for installing an add-on.
</p><p>If you try it, let me know what you find.
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