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firefox and/or thunderbird crash unexpectedly often

  • 4 Antworten
  • 1 hat dieses Problem
  • 13 Aufrufe
  • Letzte Antwort von FredMcD

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firefox 91 and thunderbird 78 both crash a lot not necessarily at the same time. It cause other browsers to crash afterwards until rebooting.

Alle Antworten (4)

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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bp-1d3dca28-5734-4afe-af5d-d42300210914 9/14/2021, 9:25 AM View bp-2b15fa6c-fafd-4f24-a2e7-127610210914 9/14/2021, 9:25 AM View bp-d2d2ce6b-36ba-49d5-b93e-496e70210914 9/14/2021, 9:25 AM View bp-8eaead18-ce34-45a0-a0d5-218210210914 9/14/2021, 9:25 AM View bp-634d52f1-e8f9-4e6e-93eb-dd33e0210914 9/14/2021, 9:25 AM View bp-a4b34fcc-67d8-45d9-b888-eb5800210914 9/14/2021, 9:24 AM View bp-635a9c77-49fb-4cc6-aa9a-1659e0210914 9/14/2021, 9:24 AM View bp-3294aae3-a10b-41ff-9df8-00e2d0210914 9/14/2021, 9:24 AM View bp-65a8a76c-ba10-488f-a499-4e8cc0210914 9/14/2021, 9:24 AM View bp-59ffa3ab-d552-475f-bb16-b6bb00210914 9/14/2021, 9:24 AM View bp-b8692a02-a81c-4923-85d4-d2e990210914 9/14/2021, 9:24 AM View bp-78879712-abfe-41b2-b9c0-d73aa0210914 9/14/2021, 9:24 AM View

From gljtex@yahoo.com

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Product Firefox Release Channel release Version 92.0 Build ID 20210903235534 (2021-09-03)

Mon, 13 Sep 2021 14:08:35 GMT bp-1d3dca28-5734-4afe-af5d-d42300210914 Signature: <unknown in atidxx64.dll> | BaseThreadInitThunk

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

atidxx64.dll = Advanced Micro

This is for Sumo's Related Bugs 1441061 NEW --- Crash in atidxx64.dll | BaseThreadInitThunk +++++++++++++++++++++++++++++++++++++++ bp-2b15fa6c-fafd-4f24-a2e7-127610210914 Signature: OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::InternalBarrierMethods<T>::postBarrier

Crash Reason EXCEPTION_BREAKPOINT

This is for Sumo's Related Bugs 1525078 NEW --- Crashing very often - EXCEPTION_BREAKPOINT [@ OOM | small ] ++++++++++++++++++++++++++++++++++++++++ bp-d2d2ce6b-36ba-49d5-b93e-496e70210914 bp-8eaead18-ce34-45a0-a0d5-218210210914 bp-634d52f1-e8f9-4e6e-93eb-dd33e0210914

Signature: OOM | small

Crash Reason EXCEPTION_BREAKPOINT

Attention Sumo's there are 50 related bug reports.

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Basically, an OOM (Out Of Memory) means the system is having issues with the RAM.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources


MemTest LAST UPDATED : 12/04/2020 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Do you let Windows handle the page file or did you set a fixed size ? Control Panel -> System -> Advanced -> Performance -> Settings

If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}

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