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Firefox storages are broken

  • 4 Antworten
  • 1 hat dieses Problem
  • 12 Aufrufe
  • Letzte Antwort von cor-el

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It has been a while that gmail and whatsapp web version wouldn't load on Firefox. After some time researching I saw that my Firefox ESR storage are broken. Especially:

  • QuotaManager
  • Bad: Totally Broken. (fullyBroken)
  • IndexedDB
  • Bad: Totally Broken. (fullyBroken)
  • Cache API
  • Bad: Totally Broken. (fullyBroken)

Is there any way to fix this? I'm using Firefox ESR on Linux and it seems there isn't new Firefox ESR updates.

Angefügte Screenshots

Alle Antworten (4)

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Hi thecowmilk,

Have Firefox Generate New Storage Folders

This will cause loss of some data saved locally by websites and add-ons.

Open your current Firefox settings (AKA Firefox profile) folder using either

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the first table on the page, on the Profile Folder row, click the "Open Folder" button. This should launch a new window listing various files and folders in Windows/File Explorer.

Leaving that window open, switch back to Firefox and Exit, either:

  • "3-bar" menu button > Exit
  • (menu bar) File > Exit

Pause briefly while Firefox finishes its cleanup, then right-click the storage folder and Rename to something like storageOLD -- the purpose of renaming instead of deleting is the possibility of reinstating the old folder or mining it for essential data.

Start Firefox back up again. Do sites work?

Geändert am von Shashank Shekhar


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Hi Shashank,

I don't understand which folder to open after opening the profile folder because there are many. Also I have stated that I'm using Firefox ESR in Linux so I guess that would be somehow different?


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thecowmilk said

I don't understand which folder to open after opening the profile folder because there are many.

What do the folder names look like? If you see a folder named bookmarkbackups then you are in the right place. The idea is -- while Firefox is closed -- to temporarily rename the storage folder (to storageOLD) to hide all existing website and add-on storage files from Firefox. Then you can start Firefox up again and see how it does.


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You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

You may also have to rename storage.sqlite and webappsstore.sqlite.


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