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After sync in another PC can't setup master/primary password for accessing Lockwise sync passwords

  • 2 Antworten
  • 1 hat dieses Problem
  • 11 Aufrufe
  • Letzte Antwort von MJB

MJB
MJB
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Hi,

Thanks in advance for any help.

I've setup my Firefox account in another PC and and after sync I cannot access the Lockwise sync passwords...

I cannot activate and setup a new device specific primary password. I've tried to reset it like seen here in other posts but I receive the error "can't change master password"... (i get it in portuguese).

Any suggestions?

MJB

Hi, Thanks in advance for any help. I've setup my Firefox account in another PC and and after sync I cannot access the Lockwise sync passwords... I cannot activate and setup a new device specific primary password. I've tried to reset it like seen here in other posts but I receive the error "can't change master password"... (i get it in portuguese). Any suggestions? MJB

Alle Antworten (2)

MJB
MJB Fragesteller
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EDIT:

Tried to enter in troubleshoot mode (former Safe Mode) and after I activated the sync I could activate the primary password with success as well. In troubleshoot mode I could see all the Lockwise passwords.

But, after closing Firefox in troubleshoot Mode and starting again in normal mode I could no longer see the Lockwise passwords. It ask me again to sign in with the Primary password. But when clicking nothing happens... and in settings the Primary Pssswd is disabled...

Any help?

MJB
MJB Fragesteller
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edit 2:

SOLVED IT.

In troubleshoot mode, run the recovery option. After it it was asked for the Primary password (setup in troubleshoot mode). Run the Sync and all is well. Checked for passwords and they were all there. Probably some extension (that were synced ins succession only after getting the passwords for likewise).