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'An unexpected error has occurred' when trying to access one site only

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  • Letzte Antwort von comms

comms
comms
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Hi Since yesterday morning I can't log into my energy provider, having entered Username and Password, I get 'An unexpected error has occurred' in the centre of the screen. I can access the site using a different account on the same DT, also from FF on my phone. I've deleted cache and all history several times, to no avail - which is a pain, setting it up again. Clearly something has changed, Any pointers please? Thanks.

Hi Since yesterday morning I can't log into my energy provider, having entered Username and Password, I get 'An unexpected error has occurred' in the centre of the screen. I can access the site using a different account on the same DT, also from FF on my phone. I've deleted cache and all history several times, to no avail - which is a pain, setting it up again. Clearly something has changed, Any pointers please? Thanks.

Ausgewählte Lösung

Hi As frequently happens, as soon as you post a question, you find the answer. I solved this by removing Ghostery and adding Adblocker Ulitmate. Quite what the problem was I've no idea but at least it's working now. Cheers.

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comms
comms Fragesteller
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Ausgewählte Lösung

Hi As frequently happens, as soon as you post a question, you find the answer. I solved this by removing Ghostery and adding Adblocker Ulitmate. Quite what the problem was I've no idea but at least it's working now. Cheers.