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Non-junk mail is being moved (and re-moved) to the junk folder

  • 1 Antwort
  • 1 hat dieses Problem
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  • Letzte Antwort von Matt

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I have TB 78.4.3 (32-bit) installed and update whenever TB suggests. (I'm using Firefox 80.2.03 (64-bit) running on Win 10) For the first time ever, to my knowledge, in the past day or so good email--important email--is being routed to the junk mail folder. I have tried dragging it back to the inbox and BAM, it gets moved back to junk. I have tried marking it "not junk." Doesn't matter. I have a number of message filters set up to cope with the massive volume of junk that comes in, but none of them should have caused this effect.

This is going to make me crazy.

I have TB 78.4.3 (32-bit) installed and update whenever TB suggests. (I'm using Firefox 80.2.03 (64-bit) running on Win 10) For the first time ever, to my knowledge, in the past day or so good email--important email--is being routed to the junk mail folder. I have tried dragging it back to the inbox and BAM, it gets moved back to junk. I have tried marking it "not junk." Doesn't matter. I have a number of message filters set up to cope with the massive volume of junk that comes in, but none of them should have caused this effect. This is going to make me crazy.

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If you have edited your message filters, they become automatically suspect. Having said that I would guess your issue is your anti virus which probably has some sort of spam filer option that is interfering.

If your account is IMAP check to see if your mail provider is placing the mail in the folder, not Thunderbird. This used to be the exact situation on old versions of Thunderbird with Yahoo. One way to check the who part is Thunderbird places the flame icon on junk mail when you view it in the list. Providers and to my knowledge anti virus products do not. So first see what sort of icon or no icon is attached in the message list.