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TB78 update - can't send mail to a group

  • 11 Antworten
  • 1 hat dieses Problem
  • 22 Aufrufe
  • Letzte Antwort von Stans

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The update to 78 happened automatically this morning. In the recent past, I have successfully sent a simple email to myself (in the To: field) and to a list, named Covid team 2020, containing 30 addresses in the Bcc: field. After update, I can't send this item. But it is then located in my Sent folder, which is in itself a nuisance as I expected to find it in Drafts. I've had two different error messages, one reporting that Btinternet.com wouldn't accept the item but I think I resolved that by resorting to Control Panel and troubleshooting my connection. The other was more curious, please see added image. I appear to be able to open the message and forward it to (only) me, so I conclude that the content is not the cause of the problem. In earlier years, I have had a problem posting to a large list so that I split the large list into four smaller ones, the largest of which contained 40 addresses. So my 30 this time ought not to cause the problem, unless 78 has changed the list size condition. People seem to be having problems with TB 78 so am I or is a problem of my own making?

I've been trying to resolve this now for four hours ...

Angefügte Screenshots

Ausgewählte Lösung

What exactly is BT sending in response?

Do you have a BT email address - in which case, do you have steps someone could use to attempt to send you an email and have it fail?

FWIW, 78.1.0 is now available for update.

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Alle Antworten (11)

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I realise I should have written that I opened the item in my Sent folder and forwarded that instance to me.

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Thunderbird 78 is not offered as an update to v68 just yet. In fact, there are at least a couple of updates for v68 in the pipeline, one of which has already been released (v68.11.0). This means a third-party program on your computer is responsible for pushing v78 to you. Tbird 78 is a new product release and blindly upgrading to it is not advisable. I recommend you find out which software updater program is running on your computer and disable it, or exempt Thunderbird (if possible) from the updates. Some antivirus programs have a software updater module, so check your antivirus for such functions.

If you have a backup of your Thunderbird v68 profile, I recommend you revert to it and use v68 for the time being. While downgrading your current v78 profile to v68 is possible, I advice against it because things may not work out as expected. I recommend setting up Tbird v68 with a new profile, then migrate data from the current profile to the v68 profile, essentially rebuilding the profile from scratch. None of this, however, will help if the problem is on the server and not Thunderbird, and from the look of things, it is the server refusing to send the message, not Thunderbird. According to Thunderbird, that message was handed over to the smtp server successfully, which explains why it is saved in the sent folder.

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Thank you Stans. Your response is extremely clear. I have found that Kaspersky Internet Security 2020 (KIS) is almost certainly the culprit and I have disabled its application upgrade option. I have also given KIS support the current situation and suggested that they try to prevent any further instances of this problem. There seem to be several other TB users who have had more severe problems than mine. These people might also benefit from seeing a copy of what you wrote to me. I also suggest that Mozilla tried to find out how it came about so as to prevent any future repetition.

I think I will have to find a workaround for my posting to a list because your second paragraph doesn't make me feel confident that I can follow your suggested downgrade path and necessarily succeed. What confuses me is if I succeed in re-creating a working copy of TB 68, why would the smtp server refuse to send my subsequent message to a list?

Would you have any objection if I passed your first reply on to KIS? Best wishes, Tony

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I should have added in my reply to Stans, a question about TB 78. Will my problem disappear if at some future date, TB 78 is issued by Mozilla and I upgrade at that point? It seems that to do that, the new product has to be aware that it has to replace a rogue/pre-production copy. And, if so, roughly how long may I have to wait? Tony

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I've just revisited the TB forum and seen references to TB 78 being the only option for downloading. So I guess I can't get TB68 back at all?! In addition, this information seems to contradict Stans' original assertion that QUOTE Thunderbird 78 is not offered as an update to v68 just yet. In fact, there are at least a couple of updates for v68 in the pipeline, one of which has already been released (v68.11.0). This means a third-party program on your computer is responsible for pushing v78 to you. UNQUOTE


In addition, the official blog (16 July 2020) begins: QUOTE Thunderbird 78 is our newest ESR (extended-support release), which comes out yearly and is considered the latest stable release. Right now you can download the newest version from our website, and existing users will be automatically updated in the near future. We encourage those who rely on the popular add-on Enigmail to wait to update until the automatic update rolls out to them to ensure their encrypted email settings are properly imported into Thunderbird’s new built-in OpenPGP encrypted email feature. UNQUOTE

So what on earth is going on???

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I have found that Kaspersky Internet Security 2020 (KIS) is almost certainly the culprit and I have disabled its application upgrade option.

For Kaspersky Internet Security 2019, the settings for controlling the Software Updater module is found via Settings > Protection > Software Updater. Toggle it to OFF. See https://help.kaspersky.com/KIS/2020/en-US/127467.htm for KIS 2020 help.

There seem to be several other TB users who have had more severe problems than mine. These people might also benefit from seeing a copy of what you wrote to me.

Unfortunately, these people are only paying attention to these advisories after the fact. Most of them are not even aware of third-party software updater programs running on their computers, or the need to periodically and regularly backup their Thunderbird profile (data).

I also suggest that Mozilla tried to find out how it came about so as to prevent any future repetition.

Unfortunately, Mozilla does not have control over what third-party software are doing on any given computer.

I think I will have to find a workaround for my posting to a list because your second paragraph doesn't make me feel confident that I can follow your suggested downgrade path and necessarily succeed.

It's not as daunting as you think. It's a matter of copy and pasting files and folders from one location to another. Basic everyday file operations, nothing technical. We're here to guide you through it, step by step.

What confuses me is if I succeed in re-creating a working copy of TB 68, why would the smtp server refuse to send my subsequent message to a list?

SMTP servers may refuse to send a message to multiple recipients for various reasons, which is why I stated that reverting to v68 may not resolve this problem. One of the reasons is misconfiguration of the smtp server or strict anti-spam policies enforced on the server. The upgrade to v78 and this problem may not be related at all and could just be a mere coincedence, but we can't tell for sure until you revert to v68 for testing. If the problem doesn't occur in v68 and is repeatedly reproducable in v78, then we could file a bug for v78 so that it can be looked into further. I am certain, however, that v78 has no problem sending mail to a list of recipients, because on another thread, the user was sending a newsletter to hundreds of recipients (in a list) without any problem except for the normal delivery failures to certain unreachable addresses.

Would you have any objection if I passed your first reply on to KIS?

None at all. Perhaps they could add Thunderbird to their software updater's exclusions list by default or via a routine update to prevent these unintended upgrades, but I'm not very hopeful they will since the user has the option to disable or change the updater's preferences.

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Tony Corbett said

I've just revisited the TB forum and seen references to TB 78 being the only option for downloading. So I guess I can't get TB68 back at all?! In addition, this information seems to contradict Stans' original assertion that QUOTE Thunderbird 78 is not offered as an update to v68 just yet. In fact, there are at least a couple of updates for v68 in the pipeline, one of which has already been released (v68.11.0). This means a third-party program on your computer is responsible for pushing v78 to you. UNQUOTE

Not contradictory at all. I have v68 set to auto-update, and it did update to 68.11.0 and NOT v78. V78 is not an update to v68 just yet, and that is a fact I'm afraid. In other words, v68 installations are not getting upgraded to v78 just yet. V78 is currently offered as an independent/standalone download via thunderbird.net. Older versions are archived here https://archive.mozilla.org/pub/thunderbird/releases and the latest update for v68 is 68.11.0 and NOT v78. You can download v68.11.0 via https://archive.mozilla.org/pub/thunderbird/releases/68.11.0/


In addition, the official blog (16 July 2020) begins: QUOTE Thunderbird 78 is our newest ESR (extended-support release), which comes out yearly and is considered the latest stable release. Right now you can download the newest version from our website, and existing users will be automatically updated in the near future. We encourage those who rely on the popular add-on Enigmail to wait to update until the automatic update rolls out to them to ensure their encrypted email settings are properly imported into Thunderbird’s new built-in OpenPGP encrypted email feature. UNQUOTE So what on earth is going on???

V78 is the newest product release. That advisory to wait until the automatic update to v78 is rolled out applies not only to users of the Enigmail add-on, but to all Tbird v68 (or older) users. I repeat, v78 is NOT an update to v68 just yet. It's a standalone product release for now and is NOT getting offered/rolled out/delivered to v68 users as an update. Those who are getting v78 installed on their systems without their knowledge are getting it as a result of third-party software updaters, while others are manually downloading and installing v78 from the Tbird download site. They are NOT getting v78 as an update within v68.

Geändert am von Stans

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In my original query, I wrote: QUOTE

In the recent past, I have successfully sent a simple email to myself (in the To: field) and to a list, named Covid team 2020, containing 30 addresses in the Bcc: field. After update, I can't send this item. But it is then located in my Sent folder, which is in itself a nuisance as I expected to find it in Drafts.

UNQUOTE

After a number of interchanges with Stans, I tried to send to smaller numbers of addresses from Covid team 2020, all in the Bcc field with Me in the To: field. These failed in the same way as my original method. I then tried with a blank To: field and that worked. The set of addresses in my final effort contained my wife's address, one that is attached to my account. This failed, with the usual error message that I included in my first posting. The cause of the failure then appears to be the presence of the sender's email address in a recipient's type of field. This failure is exclusive to TB 78. Although I am also told that TB successfully sends my message to BT's server - hence it's appearance as a Sent item - but the BT server is the thing that is rejecting it. Nevertheless, the BT server never behaved like that when I was using earlier versions of Tbird.

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Ausgewählte Lösung

What exactly is BT sending in response?

Do you have a BT email address - in which case, do you have steps someone could use to attempt to send you an email and have it fail?

FWIW, 78.1.0 is now available for update.

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Wayne Mery said

What exactly is BT sending in response? Do you have a BT email address - in which case, do you have steps someone could use to attempt to send you an email and have it fail? FWIW, 78.1.0 is now available for update.

Ah, I see this info in your first posting.

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I tried reproducing this on v78.0.1 by creating a list of addresses that belong to me. The list was the Bcc entry, while the To: entry was the sender's address (sending to self). Sending was flawless.

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