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unable to install

  • 1 Antwort
  • 1 hat dieses Problem
  • Letzte Antwort von jscher2000

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I get a splash box saying

System ResourceNotifyWindow - Application error The exception unknown software exception (0xe0434352) occurred in the application at location 0x00007FFA8DD29D98

Thank you, Bryan

Alle Antworten (1)

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Hi Bryan, were you installing the older browser add-on (https://fpn.firefox.com/) or the newer Mozilla VPN software (https://vpn.mozilla.org/) ?

Mozilla VPN

Your Firefox says it is running on 64-bit Windows 10, so the Mozilla VPN should be compatible with your system.

If you started the installer from the Downloads list, try starting it from File Explorer instead: on the downloads list, click the disk icon on the right to launch File Explorer with the installer selected, and you can press Enter or double-click it to run it from there. Any difference?

If that gives the same error, someone might need to dig into what those codes mean (I don't recall seeing a help article on that).

Hilfreich?

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