Hilfe durchsuchen

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Changing old primary email if it's impossible to verify it

more options

First step of changing primary email is setting up secondary email. However: NOTE: Before you can view or make changes to this section, you will need to verify your email address.

I can't do that, because email domain changed, which is why I want to change the primary email in the first place. Moreover, this email address was verified a year ago. Therefore I don't receive verification code and my account gets locked.

Is there anything I can do to chance primary email to the correct one without verifying the currently stated, that I have no access to?

Alle Antworten (1)

more options

Unfortunately, without access to the primary email address, you will not be able to recover this account.

There's an odd chance that you may still have access to make the changes on a computer if you are logged into Firefox Sync. However, sensitive account actions like changing your email address are generally require additional verification to prevent unauthorized changes.

You will need to create a new Firefox Account under the new email address.


Stellen Sie eine Frage

Sie müssen sich mit Ihrem Benutzerkonto anmelden, um auf Beiträge zu antworten. Bitte stellen Sie eine neue Frage, wenn Sie noch kein Benutzerkonto haben.