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I can't download gmail attachments.

  • 6 Antworten
  • 1 hat dieses Problem
  • 18 Aufrufe
  • Letzte Antwort von mrks.mac

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Hi. After the last upgrade i can't download gmail attachments. (a pdf opens in preview but the download button not responds). Thank you.

Ausgewählte Lösung

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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Ausgewählte Lösung

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Hilfreich?

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Without extensions the problem disappeared. Thank you. The problem is how to spot the extension that causes the malfunction.

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It could be the work of one of your add-ons, or it could be Hardware Acceleration. How to disable Hardware Acceleration {web link}

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

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I disabled all add-ons, and Hardware Acceleration, i restarted the program but the problem persists.

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A post was flagged as Solved Problem. If the problem is not solved, please remove that flag. If you don’t, others that can help may not read this post.

Go to that message, and use the Undo link to its right.


https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else.

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In safe mode the problem was solved. When (manually) disabled extensions and hardware acceleration the problem persisted. Thanks for the patience.

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