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Firefox stops installing and says it was interrupted?

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The installation progress bar stops at about 75% and then a message appears saying, ‘Hmm. For some reason, we could not install Firefox. Choose OK to start again’. BUT it won’t start again and if I try to download from your website, the whole process happens again. This is very frustrating as many of the websites I use, are linked to Firefox. Please advise.

The installation progress bar stops at about 75% and then a message appears saying, ‘Hmm. For some reason, we could not install Firefox. Choose OK to start again’. BUT it won’t start again and if I try to download from your website, the whole process happens again. This is very frustrating as many of the websites I use, are linked to Firefox. Please advise.

Ausgewählte Lösung

It is possible that (anti-virus) security software is causing the problem. Try to disable security software temporarily to see if that makes a difference.

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Mehr Details zum System

Installierte Plugins

Not sure if I have any.

Anwendung

  • User-Agent: Mozilla/5.0 (iPad; CPU OS 13_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) GSA/94.0.294702951 Mobile/15E148 Safari/604.1

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FredMcD
  • Top 10 Contributor
4393 Lösungen 61631 Antworten
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First, let's make sure your system is clean.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

First, let's make sure your system is clean. You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
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cor-el
  • Top 10 Contributor
  • Moderator
17857 Lösungen 161589 Antworten
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Ausgewählte Lösung

It is possible that (anti-virus) security software is causing the problem. Try to disable security software temporarily to see if that makes a difference.

It is possible that (anti-virus) security software is causing the problem. Try to disable security software temporarily to see if that makes a difference.
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