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Problem logging into my royalbank.com account

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After upgrading to Firefox Ver 70 and newer I am having problems accessing my royalbank.com bank account. It looks like I can successfully log in, but once I am redirected to my account web page the screen goes blank. When I called royal bank they told me it is related to how Firefox's enhanced blocking protection is causing this. I have created an exemption to exclude royalbank.com and associated domains from these FireFox protections, but sadly this is not working. I have also confirmed that I can successfully access my royalbank.com account using Internet Explorer and Chrome and so definitely this is a Fire fox issue. Hopefully this issue will be elevated to the FireFox team so that it can be resolved in a further release.

After upgrading to Firefox Ver 70 and newer I am having problems accessing my royalbank.com bank account. It looks like I can successfully log in, but once I am redirected to my account web page the screen goes blank. When I called royal bank they told me it is related to how Firefox's enhanced blocking protection is causing this. I have created an exemption to exclude royalbank.com and associated domains from these FireFox protections, but sadly this is not working. I have also confirmed that I can successfully access my royalbank.com account using Internet Explorer and Chrome and so definitely this is a Fire fox issue. Hopefully this issue will be elevated to the FireFox team so that it can be resolved in a further release.

Ausgewählte Lösung

There appears to be a problem with accessing some page on RBC websites where Firefox closes the connections to the server due to a server response that the server sends causing the pages to appear blank.

A possible workaround for now until this is fixed is to disable HTTP2 in Firefox by toggling this pref to false on the about:config page.

Best is to create a new profile and disable HTTP2 in this profile.

See also my replies in [this thread]:

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Installierte Plugins

  • Shockwave Flash 32.0 r0

Anwendung

  • User-Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:72.0) Gecko/20100101 Firefox/72.0

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cor-el
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17876 Lösungen 161748 Antworten
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Ausgewählte Lösung

There appears to be a problem with accessing some page on RBC websites where Firefox closes the connections to the server due to a server response that the server sends causing the pages to appear blank.

A possible workaround for now until this is fixed is to disable HTTP2 in Firefox by toggling this pref to false on the about:config page.

Best is to create a new profile and disable HTTP2 in this profile.

See also my replies in [this thread]:

There appears to be a problem with accessing some page on RBC websites where Firefox closes the connections to the server due to a server response that the server sends causing the pages to appear blank. A possible workaround for now until this is fixed is to disable HTTP2 in Firefox by toggling this pref to false on the <b>about:config</b> page. *network.http.spdy.enabled.http2 = false *https://support.mozilla.org/en-US/kb/about-config-editor-firefox Best is to create a new profile and disable HTTP2 in this profile. *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles See also my replies in [[/questions/1277382 this thread]]: *[[/questions/1277382?page=4#answer-1288358]] *[[/questions/1277382?page=5#answer-1288676]]
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Fragesteller

Good day cor-el, Thank you very much for your post and the information! Indeed, your solution corrected the issue and so all is well! Thank you once again! Cheers, Sam

Good day cor-el, Thank you very much for your post and the information! Indeed, your solution corrected the issue and so all is well! Thank you once again! Cheers, Sam
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