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Firefox crashes on every boot

  • 3 Antworten
  • 1 hat dieses Problem
  • 2 Aufrufe
  • Letzte Antwort von Andrea

Andrea
Andrea
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Hello, my name is Andrea and I'm writing from Italy. I used firefox (72.0.2, 64 bit, Windows 7 with two users account) up to two days ago but yesterday it started to crash on every boot. It isn't possible to start FF in safe mode; I tried to uninstall completely FF (also the file in C:\program files etc.) and reinstall but the crashes continue. I run a memtest (memtest86) and the memory is Ok. The only way to run FF is in Windows safe mode (I'm writing with FF in Windows safe mode). I'd like to continue using FF in the future but I can't do it... Could you help me? Thanks a lot Andrea

Hello, my name is Andrea and I'm writing from Italy. I used firefox (72.0.2, 64 bit, Windows 7 with two users account) up to two days ago but yesterday it started to crash on every boot. It isn't possible to start FF in safe mode; I tried to uninstall completely FF (also the file in C:\program files etc.) and reinstall but the crashes continue. I run a memtest (memtest86) and the memory is Ok. The only way to run FF is in Windows safe mode (I'm writing with FF in Windows safe mode). I'd like to continue using FF in the future but I can't do it... Could you help me? Thanks a lot Andrea
Angefügte Screenshots

Ausgewählte Lösung

Hi Andrea,

have you been using Comodo software in the past? See https://support.mozilla.org/it/kb/Firefox%20non%20si%20avvia#w_firefox-non-si-avvia-dopo-un-aggiornamento

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TyDraniu
TyDraniu
  • Top 10 Contributor
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Ausgewählte Lösung

Hi Andrea,

have you been using Comodo software in the past? See https://support.mozilla.org/it/kb/Firefox%20non%20si%20avvia#w_firefox-non-si-avvia-dopo-un-aggiornamento

Andrea
Andrea Fragesteller
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Hi TyDraniu, I'm still using Comodo Firewall and Antivirus (an old version...). I'll try to work on this.

Thank you so much, Andrea

Andrea
Andrea Fragesteller
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Hi Ty Draniu, I have uninstall the old version of Comodo antivirus and I install an new version. Now FF works fine!

Thank you so much for the help, regards,

Andrea