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My old Firefox support account didn't carry over to the new one. Please help.

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I changed the the email for my Firefox account sometime this 2nd quarter I now have two emails for my FF account. But I thought my old Firefox sumo support account had carried over to the new one because around 1st quarter of 2019 I was singing just fine to the new account then about three to four months ago I tried to sign into my new FF support account and it wasn't showing my profile so thought maybe somehow during the transition period it was lost so I made a new profile on there instead by mistake, it was only after I did this did realize that my old account was still on the old sumo account even though they technically share the same email because my FF account has two emails under it. And my Ad-On account carried over to the new one and I didn't update the email on that account it was using the same email that my old sumo account is. This is strange can someone help me I hate to 'lose all the data from my old sumo account' but the time "I don't want lose my Firefox account either".

I changed the the email for my Firefox account sometime this 2nd quarter I now have two emails for my FF account. But I thought my old Firefox sumo support account had carried over to the new one because around 1st quarter of 2019 I was singing just fine to the new account then about three to four months ago I tried to sign into my new FF support account and it wasn't showing my profile so thought maybe somehow during the transition period it was lost so I made a new profile on there instead by mistake, it was only after I did this did realize that my old account was still on the old sumo account even though they technically share the same email because my FF account has two emails under it. And my Ad-On account carried over to the new one and I didn't update the email on that account it was using the same email that my old sumo account is. This is strange can someone help me I hate to 'lose all the data from my old sumo account' but the time "I don't want lose my Firefox account either".
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Kiki
  • Administrator
6 Lösungen 27 Antworten
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Hi @Baldape,

Sorry to hear that. I'll PM you to ask for a few details.

Hi @Baldape, Sorry to hear that. I'll PM you to ask for a few details.
Hat Ihnen das weitergeholfen?
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Fragesteller

Kiki said

Hi @Baldape, Sorry to hear that. I'll PM you to ask for a few details.

Hello I sent you a PM about a week ago and I haven't heard back from you or anyone else. Whats going on?

''Kiki [[#answer-1277181|said]]'' <blockquote> Hi @Baldape, Sorry to hear that. I'll PM you to ask for a few details. </blockquote> Hello I sent you a PM about a week ago and I haven't heard back from you or anyone else. Whats going on?
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Kiki
  • Administrator
6 Lösungen 27 Antworten
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Hi,

apologies for the delay. Answered on PM. (:

Hi, apologies for the delay. Answered on PM. (:
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