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After clearing Firefox cache, I can't access gmail.

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Firefox was running very slowly, so I cleared the cache. Now I cannot open gmail. When I try, gmail opens a page that prompts me to set up a new account. Gmail opens fine in Safari & Opera. I do not have any security apps loaded that might create a conflict.

Firefox was running very slowly, so I cleared the cache. Now I cannot open gmail. When I try, gmail opens a page that prompts me to set up a new account. Gmail opens fine in Safari & Opera. I do not have any security apps loaded that might create a conflict.
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Mehr Details zum System

Installierte Plugins

  • Shockwave Flash 32.0 r0

Anwendung

  • Firefox 71.0
  • User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:71.0) Gecko/20100101 Firefox/71.0
  • Hilfe-URL: https://support.mozilla.org/1/firefox/71.0/Darwin/en-US/

Erweiterungen

  • Amazon.com 1.1 (amazondotcom@search.mozilla.org)
  • Bing 1.0 (bing@search.mozilla.org)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • eBay 1.0 (ebay@search.mozilla.org)
  • Google 1.0 (google@search.mozilla.org)
  • OneTab 1.25 (extension@one-tab.com)
  • Twitter 1.0 (twitter@search.mozilla.org)
  • Wikipedia (en) 1.0 (wikipedia@search.mozilla.org)
  • AdBlocker Ultimate 2.40 (adblockultimate@adblockultimate.net) (inaktiv)
  • All-in-One Sidebar 0.7.31.1 ({097d3191-e6fa-4728-9826-b533d755359d}) (inaktiv)
  • Blur 8.1.2491 (donottrackplus@abine.com) (inaktiv)
  • Clearly 10.2.1.7.1-signed (readable@evernote.com) (inaktiv)
  • Disconnect 5.19.3 (2.0@disconnect.me) (inaktiv)
  • DuckDuckGo Privacy Essentials 2019.9.12 (jid1-ZAdIEUB7XOzOJw@jetpack) (inaktiv)
  • Facebook Container 2.0.3 (@contain-facebook) (inaktiv)
  • feedly 16.0.528.1-signed.1-signed (feedly@devhd) (inaktiv)
  • Ghostery – Privacy Ad Blocker 8.4.2 (firefox@ghostery.com) (inaktiv)
  • Honey 11.6.6 (jid1-93CWPmRbVPjRQA@jetpack) (inaktiv)
  • ImTranslator: Translator, Dictionary, TTS 15.37 ({9AA46F4F-4DC7-4c06-97AF-5035170634FE}) (inaktiv)
  • JavaScript Toggle On and Off 0.2.3 ({479f0278-2c34-4365-b9f0-1d328d0f0a40}) (inaktiv)
  • Make America Kittens Again 1.0.0 ({47c21db3-b82d-485d-b06d-dd70de414242}) (inaktiv)
  • OmniSidebar 1.6.15 (osb@quicksaver) (inaktiv)
  • PremierOpinion 3.0.2.1 ({186fc6b2-3823-11e3-a38f-ce3f5508acd9}) (inaktiv)
  • uBlock Origin 1.23.0 (uBlock0@raymondhill.net) (inaktiv)
  • Zotero Connector 5.0.56 (zotero@chnm.gmu.edu) (inaktiv)
  • Zotero Word for Mac Integration 3.5.14 (zoteroMacWordIntegration@zotero.org) (inaktiv)

JavaScript

  • incrementalGCEnabled: True

Grafiken

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  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 4
  • targetFrameRate: 60
  • usesTiling: True
  • webgl1DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_rgtc EXT_texture_filter_anisotropic OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Intel Inc. -- Intel(R) Iris(TM) Plus Graphics 655
  • webgl1Version: 4.1 INTEL-12.10.12
  • webgl1WSIInfo: CGL
  • webgl2DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl2Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_compression_rgtc EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Intel Inc. -- Intel(R) Iris(TM) Plus Graphics 655
  • webgl2Version: 4.1 INTEL-12.10.12
  • webgl2WSIInfo: CGL
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL
  • windowUsingAdvancedLayers: False

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jscher2000
  • Top 10 Contributor
8838 Lösungen 72243 Antworten
Veröffentlicht

Hi adennichols, clearing only cached files should not affect logging in. However, the "Clear Recent History" dialog -- if you used that one -- also allows clearing Cookies, which definitely would kick you out of any sites you were logged into.

If you try a link to your Gmail Inbox, does Gmail redirect properly to the login page?

https://mail.google.com/mail/#inbox

Note: if you use multiple Google accounts, your usual URL may have a user number (for example):

https://mail.google.com/mail/u/0/#inbox

Hi adennichols, clearing only cached files should not affect logging in. However, the "Clear Recent History" dialog -- if you used that one -- also allows clearing Cookies, which definitely would kick you out of any sites you were logged into. If you try a link to your Gmail Inbox, does Gmail redirect properly to the login page? https://mail.google.com/mail/#inbox Note: if you use multiple Google accounts, your usual URL may have a user number (for example): https://mail.google.com/mail/u/0/#inbox
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RashanH 1 Lösungen 44 Antworten
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I think you have also cleared some required cookies while clearing your cache.

Did you tried login into your Google account again?

https://accounts.google.com/servicelogin

Thanks!

I think you have also cleared some required cookies while clearing your cache. Did you tried login into your Google account again? https://accounts.google.com/servicelogin Thanks!
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Fragesteller

Thanks for your replies. I must have inadvertently used the "Clear recent history" dialog box and thus cleared cookies. Other websites (facebook, etc.) all open without a hitch. I checked, and I am still logged in to my Google acct., but when I try to access Gmail, it opens a page that says "Add Gmail to your Google Account." Of course, if I complete the data boxes on this page, it responds that the user name is already taken.

Thanks for your replies. I must have inadvertently used the "Clear recent history" dialog box and thus cleared cookies. Other websites (facebook, etc.) all open without a hitch. I checked, and I am still logged in to my Google acct., but when I try to access Gmail, it opens a page that says "Add Gmail to your Google Account." Of course, if I complete the data boxes on this page, it responds that the user name is already taken.
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jscher2000
  • Top 10 Contributor
8838 Lösungen 72243 Antworten
Veröffentlicht

Hi adennichols, do you have multiple Google accounts? You may need to sign in again, possibly after signing out first, to get into the one that uses that email address.

Hi adennichols, do you have multiple Google accounts? You may need to sign in again, possibly after signing out first, to get into the one that uses that email address.
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Fragesteller

I only have one Google account, as far as I'm aware. Where can I verify this? Should I try signing out and back in if I only have one account (and if so, how do I go about it?)?

I only have one Google account, as far as I'm aware. Where can I verify this? Should I try signing out and back in if I only have one account (and if so, how do I go about it?)?
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cor-el
  • Top 10 Contributor
  • Moderator
17694 Lösungen 160088 Antworten
Veröffentlicht

Hilfreiche Antwort

If clearing cookies didn't help then it is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.

  • rename/remove cookies.sqlite (cookies.sqlite.old) and when present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder with Firefox closed in case cookies.sqlite got corrupted.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.


You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data for that website will be saved once again.

If clearing cookies didn't help then it is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted. *rename/remove <b>cookies.sqlite</b> (cookies.sqlite.old) and when present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder with Firefox closed in case cookies.sqlite got corrupted. You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Folder/Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *https://support.mozilla.org/en-US/kb/Profiles ---- You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History"). Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note. You can't recover from this 'forget' unless you have a backup of involved files. If you revisit a 'forgotten' website then data for that website will be saved once again. *https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox

Geändert am von cor-el

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Fragesteller

All is now working as it should and Gmail is back! Thanks to all for your generous and patient support.

All is now working as it should and Gmail is back! Thanks to all for your generous and patient support.
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