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add-ons are not working

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I had the NoScript add-on but it stopped working. Then I installed the AdBlockerPlus but it doesn´t work at all. I tried the Ghostery ad blocker same result. No add-on worked. I am uploading troubleshooting pics. I have Firefox 69.0.3 up to date.

I had the NoScript add-on but it stopped working. Then I installed the AdBlockerPlus but it doesn´t work at all. I tried the Ghostery ad blocker same result. No add-on worked. I am uploading troubleshooting pics. I have Firefox 69.0.3 up to date.
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  • User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

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jscher2000
  • Top 10 Contributor
8688 Lösungen 71021 Antworten
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Hi Tarcante, the only add-on listed in the Extensions table that doesn't appear to be part of the standard Firefox install is Ghostery, an anti-tracking extension (not specifically an ad blocker). If you visit a site with trackers, its icon doesn't light up with a little badge indicating that it is blocking trackers?

Hi Tarcante, the only add-on listed in the Extensions table that doesn't appear to be part of the standard Firefox install is Ghostery, an anti-tracking extension (not specifically an ad blocker). If you visit a site with trackers, its icon doesn't light up with a little badge indicating that it is blocking trackers?
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Fragesteller

Hi Jscher2000... correct since NoScript and AdBlockerPlus didn´t work I removed them. I then tried Ghostery. But it doesn´t matter with what website I try, it doesn´t do anything. The icon is grayed out as being disabled or inaccessible. I am uploading pics...

Hi Jscher2000... correct since NoScript and AdBlockerPlus didn´t work I removed them. I then tried Ghostery. But it doesn´t matter with what website I try, it doesn´t do anything. The icon is grayed out as being disabled or inaccessible. I am uploading pics...
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jscher2000
  • Top 10 Contributor
8688 Lösungen 71021 Antworten
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Hi Tarcante, I don't use Ghostery myself, so I actually don't know what the normal icon behavior is. If clicking gets no response, does anything custom appear when you right-click it? Those would be above the standard items:

Hi Tarcante, I don't use Ghostery myself, so I actually don't know what the normal icon behavior is. If clicking gets no response, does anything custom appear when you right-click it? Those would be above the standard items: <center><img src="https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2019-10-11-11-42-15-75bab3.png" width="350"></center>
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Fragesteller

Yep... the right click works, I am attaching the extension settings

Yep... the right click works, I am attaching the extension settings
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jscher2000
  • Top 10 Contributor
8688 Lösungen 71021 Antworten
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Thank you for checking that. I don't know what is going on there.

When I look at the screenshots on the Add-ons site, there is a "Pause" button to stop Ghostery from blocking, but I think the toolbar button should still work to call up its dialogs.

Have you done a normal Windows shutdown and restart since this started? I want to rule out file locks or permission problems that sometimes follow system updates.

In case this is a problem with the main toolbar, you could try resetting your toolbar layout using the "Restore defaults" button at the bottom of the Customize tab. This article has more details: Customize Firefox controls, buttons and toolbars.

Thank you for checking that. I don't know what is going on there. When I look at the screenshots on the Add-ons site, there is a "Pause" button to stop Ghostery from blocking, but I think the toolbar button should still work to call up its dialogs. Have you done a normal Windows shutdown and restart since this started? I want to rule out file locks or permission problems that sometimes follow system updates. In case this is a problem with the main toolbar, you could try resetting your toolbar layout using the "Restore defaults" button at the bottom of the Customize tab. This article has more details: [[Customize Firefox controls, buttons and toolbars]].
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Fragesteller

"Have you done a normal Windows shutdown and restart since this started?" Yeah, and I also restored the default settings for the toolbar.

"Have you done a normal Windows shutdown and restart since this started?" Yeah, and I also restored the default settings for the toolbar.
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cor-el
  • Top 10 Contributor
  • Moderator
17468 Lösungen 157853 Antworten
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You can check for problems with the extensions registry files in the profile folder.

Try to to reset the extensions registry and rename extensions.json (extensionsOLD.json) and rename/remove previously used extensions files like extensions.ini and extensions.sqlite when present and rename/remove compatibility.ini in the Firefox profile folder with Firefox closed.

New files will be created when required.

See "Corrupt extension files":

You can check for possible updates in case of issues.

  • click the cogwheel button (left of the Search bar) on the about:addons page to "Check for updates"

If this didn't help then delete add-ons.json and possibly prefs.js in case there is a problem with preferences.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

You can check for problems with the extensions registry files in the profile folder. Try to to reset the extensions registry and rename extensions.json (extensionsOLD.json) and rename/remove previously used extensions files like extensions.ini and extensions.sqlite when present and rename/remove compatibility.ini in the Firefox profile folder with Firefox closed. *https://support.mozilla.org/en-US/kb/Profiles New files will be created when required. See "Corrupt extension files": *https://support.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes You can check for possible updates in case of issues. *click the cogwheel button (left of the Search bar) on the about:addons page to "Check for updates" If this didn't help then delete add-ons.json and possibly prefs.js in case there is a problem with preferences. You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *https://support.mozilla.org/en-US/kb/Profiles
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