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thunderbird deleted all

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dear Community - I'm submitting this matter a 2nd time because the first may not have 'got through'. On opening Thunderbird - it was void of all in formation other than the request to create and email account. Everything gone! Addresses - messages - data - names - Gone! Not Good. I re-instated my addresses - but as I say, all the previous data is gone. Or is it? Could it be stored somewhere back at Mozilla and just waiting for me to call it in? Any Suggestions? thanks - Jaybird

dear Community - I'm submitting this matter a 2nd time because the first may not have 'got through'. On opening Thunderbird - it was void of all in formation other than the request to create and email account. Everything gone! Addresses - messages - data - names - Gone! Not Good. I re-instated my addresses - but as I say, all the previous data is gone. Or is it? Could it be stored somewhere back at Mozilla and just waiting for me to call it in? Any Suggestions? thanks - Jaybird
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  • User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.80 Safari/537.36 Avast/75.0.1447.81

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Toad-Hall
  • Top 10 Contributor
1760 Lösungen 11838 Antworten
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It is possible you updated and Thunderbird created a new default profile. Check the information at this link to see if you can simply reselect the original profile. https://thunderbirdtweaks.blogspot.com/

It is possible you updated and Thunderbird created a new default profile. Check the information at this link to see if you can simply reselect the original profile. https://thunderbirdtweaks.blogspot.com/
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Fragesteller

thanks Toad-Hall - but my Thunderbird is different to yours. I can't get past Step1 because I don't get the same page as you after "Troubleshooting Information". Anyway, the world has not come to an end and I have now learnt that if Thunderbird is updated, even unintentionally, it will lay waste all that went before it ("you updated and Thunderbird created a new default profile.) - so I will not intentionally update. Thanks all the same for that straight forward explanation.

thanks Toad-Hall - but my Thunderbird is different to yours. I can't get past Step1 because I don't get the same page as you after "Troubleshooting Information". Anyway, the world has not come to an end and I have now learnt that if Thunderbird is updated, even unintentionally, it will lay waste all that went before it ("you updated and Thunderbird created a new default profile.'') - so I will not intentionally update. Thanks all the same for that straight forward explanation.
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sfhowes
  • Top 10 Contributor
1545 Lösungen 7365 Antworten
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What you experienced looks like the common problem described here:

http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

It is not related to any kind of update. There are a few methods for recovering your profile, which has not disappeared - TB just lost track of it.

What you experienced looks like the common problem described here: http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared It is not related to any kind of update. There are a few methods for recovering your profile, which has not disappeared - TB just lost track of it.
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Fragesteller

thanks sfhowes - but I'm a bit too Dumb to pursue that course. I was hoping for a simple fix - find the stored emails and re-instate - zimple! I'll leave it that - It hasn't been a complete waste for me - I learnt a few things. Thanks to you and others who chipped in.

thanks sfhowes - but I'm a bit too Dumb to pursue that course. I was hoping for a simple fix - find the stored emails and re-instate - zimple! I'll leave it that - It hasn't been a complete waste for me - I learnt a few things. Thanks to you and others who chipped in.
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