X
Tippen Sie hierhin, um die Version dieser Website für Mobilgeräte aufzurufen.

Hilfeforum

Amazon DRM Error

Veröffentlicht

Windows 10 had an update, I reverted the update, and now for Amazon specifically, and on Firefox only, I cannot play prime videos. I get error 7235 which is digital rights error. Basically it cannot see the add-on "Widevine Content Decryption Module". I've tried restarting PC several times, 4 different version of Firefox from 63-68 (currently on version 63). Tried uninstalling completely and reinstalling Firefox. I prompted Widevine to prompt when used and when I played a Amazon video, it DID prompt me, but still gave me the error.

Tried contacting amazon support but they just gave me the basic troubleshooting and had no luck. Any ideas are appreciated!

Windows 10 had an update, I reverted the update, and now for Amazon specifically, and on Firefox only, I cannot play prime videos. I get error 7235 which is digital rights error. Basically it cannot see the add-on "Widevine Content Decryption Module". I've tried restarting PC several times, 4 different version of Firefox from 63-68 (currently on version 63). Tried uninstalling completely and reinstalling Firefox. I prompted Widevine to prompt when used and when I played a Amazon video, it DID prompt me, but still gave me the error. Tried contacting amazon support but they just gave me the basic troubleshooting and had no luck. Any ideas are appreciated!
Angefügte Screenshots

Ausgewählte Lösung

Hi Turbow5, This method recently helped a user with FF 60.0:

Type or paste about:profiles in the address bar Press Enter Look for your Default Profile Next to Root Directory click the Open Folder button Close Firefox

In your Profile Folder find the folder gmp-widevinecdm Move it to your desktop

Start Firefox A new WidevineDRM module will install Go to Add-ons/Plugins and Check For Updates

You can delete the gmp-widevinecdm folder on your desktop.

Diese Antwort im Kontext lesen 0
Zitieren

Mehr Details zum System

Installierte Plugins

  • Shockwave Flash 32.0 r0

Anwendung

  • User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0

Weitere Informationen

My_Cheese_Is_Slippin'
  • Top 10 Contributor
60 Lösungen 736 Antworten
Veröffentlicht

Ausgewählte Lösung

Hi Turbow5, This method recently helped a user with FF 60.0:

Type or paste about:profiles in the address bar Press Enter Look for your Default Profile Next to Root Directory click the Open Folder button Close Firefox

In your Profile Folder find the folder gmp-widevinecdm Move it to your desktop

Start Firefox A new WidevineDRM module will install Go to Add-ons/Plugins and Check For Updates

You can delete the gmp-widevinecdm folder on your desktop.

Hi Turbow5, This method recently helped a user with FF 60.0: Type or paste about:profiles in the address bar Press Enter Look for your Default Profile Next to Root Directory click the Open Folder button Close Firefox In your Profile Folder find the folder gmp-widevinecdm Move it to your desktop Start Firefox A new WidevineDRM module will install Go to Add-ons/Plugins and Check For Updates You can delete the gmp-widevinecdm folder on your desktop.
Hat Ihnen das weitergeholfen?
Zitieren

Fragesteller

Cheese! You are awesome. Worked perfectly.

Cheese! You are awesome. Worked perfectly.
Hat Ihnen das weitergeholfen?
Zitieren
My_Cheese_Is_Slippin'
  • Top 10 Contributor
60 Lösungen 736 Antworten
Veröffentlicht

I'm glad I could help.

Browse Safe!

I'm glad I could help. Browse Safe!
Hat Ihnen das weitergeholfen?
Zitieren
Stellen Sie eine Frage

Sie müssen sich mit Ihrem Benutzerkonto anmelden, um auf Beiträge zu antworten. Bitte stellen Sie eine neue Frage, wenn Sie noch kein Benutzerkonto haben.