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profiles file exists but is not executing. all I see is my address book. TB asks to create new account

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When I tried to open TB this morning, all I got was a "create account" screen. Only my address book. Attempted safe mode restart, same result. Looked at profile folder in File Explorer, contains 40 sub folders and 267 files. Contents of profiles.ini [General] StartWithLastProfile=1

[Profile0] Name=default IsRelative=1 Path=Profiles/xdaeidhb.default Default=1

When I tried to open TB this morning, all I got was a "create account" screen. Only my address book. Attempted safe mode restart, same result. Looked at profile folder in File Explorer, contains 40 sub folders and 267 files. Contents of profiles.ini [General] StartWithLastProfile=1 [Profile0] Name=default IsRelative=1 Path=Profiles/xdaeidhb.default Default=1

Ausgewählte Lösung

Create a new existing pop mail account for the main email address. Then point it to look at the original pop mail account.

  • Right click on new pop mail account in Folder Pane and select 'Settings'
  • Select 'Server Settings'
  • bottom right look for 'Local directory:'
  • click on 'Browse' button
  • select the original pop mail account mail.x.com.
  • click on OK

Restart Thunderbird. Info: http://kb.mozillazine.org/Recovering_deleted_mail_accounts

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Toad-Hall
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1742 Lösungen 11673 Antworten
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Please check out the following and offer some info so the forum understands what is currently stored. Windows OS...Profile Folders are usually in this location:

  • C:\Users\<Windows user name>\AppData\Roaming\Thunderbird\Profiles

How many 'profile name' folders are in the .....Roaming\Thunderbird\Profiles folder? There will be 'xdaeidhb.default', but is there another ?

In the 'xdaeidhb.default' folder.... Click on 'Mail' folder You should see a 'Local Folders' mail account. Is there only one 'Local folders' mail account or another of same name but with a number? If you had any 'pop' mail accounts they should also be listed. Do you see any 'pop' mail account name folders? Click on pop mail account folder. Do you see contents, mbox files and .msf files ?


Click on 'ImapMail' folder If you had any 'imap' mail accounts they should be listed. Do you see any 'imap' mail account name folders? Click on imap mail account folder. Do you see contents, mbox files and .msf files ?

Did you have pop or imap accounts or both? Did you have any emails stored in 'Local Folders' mail account?

Please check out the following and offer some info so the forum understands what is currently stored. Windows OS...Profile Folders are usually in this location: * C:\Users\<Windows user name>\AppData\Roaming\Thunderbird\Profiles How many 'profile name' folders are in the .....Roaming\Thunderbird\'''Profiles''' folder? There will be 'xdaeidhb.default', but is there another ? In the 'xdaeidhb.default' folder.... Click on 'Mail' folder You should see a 'Local Folders' mail account. Is there only one 'Local folders' mail account or another of same name but with a number? If you had any 'pop' mail accounts they should also be listed. Do you see any 'pop' mail account name folders? Click on pop mail account folder. Do you see contents, mbox files and .msf files ? Click on 'ImapMail' folder If you had any 'imap' mail accounts they should be listed. Do you see any 'imap' mail account name folders? Click on imap mail account folder. Do you see contents, mbox files and .msf files ? Did you have pop or imap accounts or both? Did you have any emails stored in 'Local Folders' mail account?

Geändert am von Toad-Hall

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Fragesteller

There is only 1 folder in profiles I have only POP accounts, no imap folders/files showing The single Local Folders has only 5 files, all dating to 7/13/19 or earlier with only 1kb (DAT), 3 or 4kb (msf) or 0kb. There are 3 mail.x.com folders; mail.x.com, mail.x-1.com and mail.x-2.com. All 3 last modified today There are 2 smart mailboxes; one modified 9/9/2015 and the 2nd today. Thanks so much for your help, anything else I can check?

There is only 1 folder in profiles I have only POP accounts, no imap folders/files showing The single Local Folders has only 5 files, all dating to 7/13/19 or earlier with only 1kb (DAT), 3 or 4kb (msf) or 0kb. There are 3 mail.x.com folders; mail.x.com, mail.x-1.com and mail.x-2.com. All 3 last modified today There are 2 smart mailboxes; one modified 9/9/2015 and the 2nd today. Thanks so much for your help, anything else I can check?
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Toad-Hall
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1742 Lösungen 11673 Antworten
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Exit Thunderbird - if running.

re :There is only 1 folder in profiles That is good. It means the 'profiles.ini' is pointing to the correct profile name folder.

'Mail' folder: re:There are 3 mail.x.com folders; mail.x.com, mail.x-1.com and mail.x-2.com. Q: Do you have 3 pop mail accounts ? If yes, then each of these equates to one pop mail account. If you have one or two then one or more of these was created because the original was not able to be read. But nothing to worry about.

re :There are 2 smart mailboxes; one modified 9/9/2015 and the 2nd today. 'smart mailboxes' are created when 'Unified' view is used. There should only be one.

  • Please delete both of these 'smart mailboxes'.

A new one will be created when you restart thunderbird and use the 'Unified' view.


In 'xdaeidhb.default' folder: Please locate and delete the following files......

  • folderTree.json
  • panacea.dat
  • session.json
  • xulstore.json

Start Thunderbird.

Please report back on results

Exit Thunderbird - if running. re :''There is only 1 folder in profiles'' That is good. It means the 'profiles.ini' is pointing to the correct profile name folder. 'Mail' folder: re:''There are 3 mail.x.com folders; mail.x.com, mail.x-1.com and mail.x-2.com. '' '''Q:''' Do you have 3 pop mail accounts ? If yes, then each of these equates to one pop mail account. If you have one or two then one or more of these was created because the original was not able to be read. But nothing to worry about. re :''There are 2 smart mailboxes; one modified 9/9/2015 and the 2nd today.'' 'smart mailboxes' are created when 'Unified' view is used. There should only be one. * Please delete both of these 'smart mailboxes'. A new one will be created when you restart thunderbird and use the 'Unified' view. In 'xdaeidhb.default' folder: Please locate and delete the following files...... * folderTree.json * panacea.dat * session.json * xulstore.json Start Thunderbird. Please report back on results
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Fragesteller

To the best of my understanding, I only have 1 account. Within that account I have 3 email addresses, each a Pop setting.

After deleting the named files, when I restart TB I get a screen headed by TB Mail-unified folders; 2 sections: accounts (view settings and setup account) and advance features (search messages and manage filters)

To the best of my understanding, I only have 1 account. Within that account I have 3 email addresses, each a Pop setting. After deleting the named files, when I restart TB I get a screen headed by TB Mail-unified folders; 2 sections: accounts (view settings and setup account) and advance features (search messages and manage filters)
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Toad-Hall
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1742 Lösungen 11673 Antworten
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Are you able to do this: Menu icon > Folders > select 'All'

Are you able to do this: Menu icon > Folders > select 'All'
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Fragesteller

did it, nothing happened

did it, nothing happened
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Fragesteller

All Folders drop down appeared but all are empty

All Folders drop down appeared but all are empty
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Toad-Hall
  • Top 10 Contributor
1742 Lösungen 11673 Antworten
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Ausgewählte Lösung

Create a new existing pop mail account for the main email address. Then point it to look at the original pop mail account.

  • Right click on new pop mail account in Folder Pane and select 'Settings'
  • Select 'Server Settings'
  • bottom right look for 'Local directory:'
  • click on 'Browse' button
  • select the original pop mail account mail.x.com.
  • click on OK

Restart Thunderbird. Info: http://kb.mozillazine.org/Recovering_deleted_mail_accounts

Create a new existing pop mail account for the main email address. Then point it to look at the original pop mail account. * Right click on new pop mail account in Folder Pane and select 'Settings' * Select 'Server Settings' * bottom right look for 'Local directory:' * click on 'Browse' button * select the original pop mail account mail.x.com. * click on OK Restart Thunderbird. Info: http://kb.mozillazine.org/Recovering_deleted_mail_accounts
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Fragesteller

OK, I'm up and running again, tho I have lost a lot of saved messages and archives. Still trying to track down the password for one address so I can't do anything with that one yet. Thanks for all the help.

OK, I'm up and running again, tho I have lost a lot of saved messages and archives. Still trying to track down the password for one address so I can't do anything with that one yet. Thanks for all the help.
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