X
Tippen Sie hierhin, um die Version dieser Website für Mobilgeräte aufzurufen.

Hilfeforum

Firefox crashes

Veröffentlicht

Both latest Firefox and Thunderbird fail to open and show crash report just after initialization with macOS Catalina Version 10.15 Beta (19A526h). I can not operate Firefox in Safe Mode because it crashes whenever I try to start it.

Both latest Firefox and Thunderbird fail to open and show crash report just after initialization with macOS Catalina Version 10.15 Beta (19A526h). I can not operate Firefox in Safe Mode because it crashes whenever I try to start it.
Angefügte Screenshots
Zitieren

Mehr Details zum System

Installierte Plugins

LastPass, Evernote, Privacy Badger, Adblock Plus, uBlock Origin, NoScript, Ghostery

Anwendung

  • User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.87 Safari/537.36

Weitere Informationen

FredMcD
  • Top 10 Contributor
4185 Lösungen 58421 Antworten
Veröffentlicht

Hilfreiche Antwort

Firefox and Thunderbird ? ! ?

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Firefox and Thunderbird ? ! ? [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
Hat Ihnen das weitergeholfen? 1
Zitieren

Fragesteller

Thanks Fred. Unfortunately, it is still crashing the same way.

Thanks Fred. Unfortunately, it is still crashing the same way.
Hat Ihnen das weitergeholfen?
Zitieren
FredMcD
  • Top 10 Contributor
4185 Lösungen 58421 Antworten
Veröffentlicht

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Secure''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia
Hat Ihnen das weitergeholfen?
Zitieren
FredMcD
  • Top 10 Contributor
4185 Lösungen 58421 Antworten
Veröffentlicht

If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser/explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

The crash report is several pages of data. We need the report numbers to see the whole report.

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser/explorer on your computer. '''Note:''' You may have to enable '''Show Hidden''' '''Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Copy the most recent '''5-7 File Names''' in the folder. Post the information in the reply box.
Hat Ihnen das weitergeholfen? 1
Zitieren

Fragesteller

Hi Fred and thank you very much. Put both the MacBook Pro (late 2016) in Safe Mode and tried to start Thunderbird and Firefox - both still crashed. Tried running both Mozilla programs in Safe Mode - still an immediate crash. I am using macOS Catalina 10.15 beta 5, build (19A526h). Catalina was fine with both Firefox and Thunderbird until this last Beta 5 update. I also tried the Firefox Nightly 8/2/2019 and latest beta of Thunderbird - still immediate crash. I reported this to Apple Developers as well.

bp-1ca325be-d549-470b-ac16-42e010190802.txt bp-2956a653-ce7c-4cd8-9618-abef30190802.txt bp-0023983b-9a85-42c7-9bf5-0e2460190802.txt bp-79568597-c6b0-411e-92e6-f05a50190802.txt bp-d1157367-5613-4756-9ca7-05ee10190802.txt

Hi Fred and thank you very much. Put both the MacBook Pro (late 2016) in Safe Mode and tried to start Thunderbird and Firefox - both still crashed. Tried running both Mozilla programs in Safe Mode - still an immediate crash. I am using macOS Catalina 10.15 beta 5, build (19A526h). Catalina was fine with both Firefox and Thunderbird until this last Beta 5 update. I also tried the Firefox Nightly 8/2/2019 and latest beta of Thunderbird - still immediate crash. I reported this to Apple Developers as well. bp-1ca325be-d549-470b-ac16-42e010190802.txt bp-2956a653-ce7c-4cd8-9618-abef30190802.txt bp-0023983b-9a85-42c7-9bf5-0e2460190802.txt bp-79568597-c6b0-411e-92e6-f05a50190802.txt bp-d1157367-5613-4756-9ca7-05ee10190802.txt

Geändert am von paulhem

Hat Ihnen das weitergeholfen?
Zitieren
FredMcD
  • Top 10 Contributor
4185 Lösungen 58421 Antworten
Veröffentlicht

paulhem said

Catalina was fine with both Firefox and Thunderbird until this last Beta 5 update

Are you using Mac beta? Please explain. I called for more help.

Product Firefox Release Channel release Version 68.0.1 Build ID 20190717172542 (2019-07-17) OS OS X 10.15 OS Version 10.15.0 19A526h

bp-1ca325be-d549-470b-ac16-42e010190802 bp-2956a653-ce7c-4cd8-9618-abef30190802 bp-0023983b-9a85-42c7-9bf5-0e2460190802

Signature: CoreGraphics@0x197084

Startup Crash True

Crash Reason EXC_BAD_ACCESS / EXC_I386_GPFLT

This is for Sumo's Related Bugs 1570451 NEW --- [10.15] Firefox and Thunderbird crashes on start in MacOS 10.15 (Catalina) dev beta 5 19A526h

''paulhem [[#answer-1241846|said]]'' <blockquote> Catalina was fine with both Firefox and Thunderbird until this last Beta 5 update </blockquote> Are you using Mac beta? Please explain. I called for more help. Product Firefox Release Channel release Version 68.0.1 Build ID 20190717172542 (2019-07-17) OS OS X 10.15 OS Version 10.15.0 19A526h bp-1ca325be-d549-470b-ac16-42e010190802 bp-2956a653-ce7c-4cd8-9618-abef30190802 bp-0023983b-9a85-42c7-9bf5-0e2460190802 Signature: CoreGraphics@0x197084 Startup Crash True Crash Reason EXC_BAD_ACCESS / EXC_I386_GPFLT This is for Sumo's Related Bugs 1570451 NEW --- [10.15] Firefox and Thunderbird crashes on start in MacOS 10.15 (Catalina) dev beta 5 19A526h
Hat Ihnen das weitergeholfen? 1
Zitieren
FredMcD
  • Top 10 Contributor
4185 Lösungen 58421 Antworten
Veröffentlicht

Hilfreiche Antwort

Comment from bug report; https://bugzilla.mozilla.org/show_bug.cgi?id=1570451#c13

Apple responded indicating this is a macOS bug and they'll be fixing it. We don't have a time frame yet.

Comment from bug report; https://bugzilla.mozilla.org/show_bug.cgi?id=1570451#c13 Apple responded indicating this is a macOS bug and they'll be fixing it. We don't have a time frame yet.
Hat Ihnen das weitergeholfen? 2
Zitieren

Fragesteller

Fred. I am really grateful for all that you have done. Thank you! Paul

Fred. I am really grateful for all that you have done. Thank you! Paul
Hat Ihnen das weitergeholfen?
Zitieren
FredMcD
  • Top 10 Contributor
4185 Lösungen 58421 Antworten
Veröffentlicht

Hope this does not last long.

Hope this does not last long.
Hat Ihnen das weitergeholfen? 1
Zitieren
FredMcD
  • Top 10 Contributor
4185 Lösungen 58421 Antworten
Veröffentlicht
Another user with the problem; https://support.mozilla.org/en-US/questions/1266012
Hat Ihnen das weitergeholfen? 1
Zitieren
FredMcD
  • Top 10 Contributor
4185 Lösungen 58421 Antworten
Veröffentlicht

Ausgewählte Lösung

And another user; https://support.mozilla.org/en-US/questions/1266084

Geändert am von FredMcD

Hat Ihnen das weitergeholfen? 1
Zitieren

Fragesteller

Hopefully, we will soon be able to enjoy Mozilla products on Catalina again, soon.

Hopefully, we will soon be able to enjoy Mozilla products on Catalina again, soon.
Hat Ihnen das weitergeholfen?
Zitieren
cor-el
  • Top 10 Contributor
  • Moderator
17334 Lösungen 156713 Antworten
Veröffentlicht

See also:

  • Bug 1563631 - [Mac 10.15] Firefox 68 and 67.0.2+ cannot be opened on macOS 10.15 Beta

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
)

See also: *[https://bugzilla.mozilla.org/show_bug.cgi?id=1563631 Bug 1563631] - [Mac 10.15] Firefox 68 and 67.0.2+ cannot be opened on macOS 10.15 Beta (<i>please do not comment in bug reports<br>https://bugzilla.mozilla.org/page.cgi?id=etiquette.html</i>)
Hat Ihnen das weitergeholfen? 0
Zitieren

Fragesteller

cor-el:

Bug 1563631 may have similar describe similar issues. However, I didn't have any issues with Firefox or nightlies until I installed macOS 10.15 beta 5 (Build 19A526h). Prior builds worked well with Firefox and Thunderbird, until I installed 19A526h.

cor-el: Bug 1563631 may have similar describe similar issues. However, I didn't have any issues with Firefox or nightlies until I installed macOS 10.15 beta 5 (Build 19A526h). Prior builds worked well with Firefox and Thunderbird, until I installed 19A526h.
Hat Ihnen das weitergeholfen?
Zitieren
FredMcD
  • Top 10 Contributor
4185 Lösungen 58421 Antworten
Veröffentlicht
And yet another user; https://support.mozilla.org/en-US/questions/1266242
Hat Ihnen das weitergeholfen?
Zitieren
FredMcD
  • Top 10 Contributor
4185 Lösungen 58421 Antworten
Veröffentlicht
And yet another; https://support.mozilla.org/en-US/questions/1266263
Hat Ihnen das weitergeholfen? 1
Zitieren
FredMcD
  • Top 10 Contributor
4185 Lösungen 58421 Antworten
Veröffentlicht
And another; https://support.mozilla.org/en-US/questions/1266368
Hat Ihnen das weitergeholfen? 1
Zitieren
FredMcD
  • Top 10 Contributor
4185 Lösungen 58421 Antworten
Veröffentlicht
https://support.mozilla.org/en-US/questions/1266354
Hat Ihnen das weitergeholfen? 1
Zitieren
bycompass 0 Lösungen 3 Antworten
Veröffentlicht

I look forward to apple fixing their stuff up. I have email I wish to view and wonder when!!!!!

I look forward to apple fixing their stuff up. I have email I wish to view and wonder when!!!!!
Hat Ihnen das weitergeholfen?
Zitieren
Tom Grace 0 Lösungen 1 Antworten
Veröffentlicht

I have this same problem. Worked for hours trying various workarounds. Nothing works. Hope it gets fixed with a new beta version.

I have this same problem. Worked for hours trying various workarounds. Nothing works. Hope it gets fixed with a new beta version.
Hat Ihnen das weitergeholfen?
Zitieren
Stellen Sie eine Frage

Sie müssen sich mit Ihrem Benutzerkonto anmelden, um auf Beiträge zu antworten. Bitte stellen Sie eine neue Frage, wenn Sie noch kein Benutzerkonto haben.