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My saved logins are gone from all of the devices, is there a way to recover them?

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All of my saved logins are gone without a trace from all of my devices. I haven't added any new device and haven't changed sync settings recently, haven't even added any new plugins. They were all present a day or two ago and I noticed something was wrong when firefox stopped autofilling the login data. is there a way to check what's going on and what caused this? and also how to I get them back?

All of my saved logins are gone without a trace from all of my devices. I haven't added any new device and haven't changed sync settings recently, haven't even added any new plugins. They were all present a day or two ago and I noticed something was wrong when firefox stopped autofilling the login data. is there a way to check what's going on and what caused this? and also how to I get them back?
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  • User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:67.0) Gecko/20100101 Firefox/67.0

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FredMcD
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4193 Lösungen 58540 Antworten
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Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

Look on your desktop. Do you see a folder called; '''Old Firefox?''' Look inside. Look for the folder with the latest creation date. https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible ----------------- In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.
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FredMcD said

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date. https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

I'm using macbook, I don't see any folders on my desktop. should I look for somewhere else?

''FredMcD [[#answer-1237835|said]]'' <blockquote> Look on your desktop. Do you see a folder called; '''Old Firefox?''' Look inside. Look for the folder with the latest creation date. https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible ----------------- In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password. </blockquote> I'm using macbook, I don't see any folders on my desktop. should I look for somewhere else?
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FredMcD
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https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles Type '''about:profiles'''<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the folder in your file explorer.
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FredMcD said

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the folder in your file explorer.

There is one profile and that's correct, there should be only one. I'm using it right now. My bookmarks, history and everything is intact, except the passwords. I checked the logins.json file in profile folder and it's empty.

''FredMcD [[#answer-1237899|said]]'' <blockquote> https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles Type '''about:profiles'''<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the folder in your file explorer. </blockquote> There is one profile and that's correct, there should be only one. I'm using it right now. My bookmarks, history and everything is intact, except the passwords. I checked the logins.json file in profile folder and it's empty.
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FredMcD
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Are you using any password add-ons/programs?

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Are you using any password add-ons/programs? [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
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McCoy
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Hello arsena,

Would you please take a look at this thread and see if it applies to your situation :

https://support.mozilla.org/en-US/questions/1261967

The thread is mentioned in this bug report :

https://bugzilla.mozilla.org/show_bug.cgi?id=1558765

Hello arsena, Would you please take a look at this thread and see if it applies to your situation : https://support.mozilla.org/en-US/questions/1261967 The thread is mentioned in this bug report : https://bugzilla.mozilla.org/show_bug.cgi?id=1558765
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cor-el
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17347 Lösungen 156811 Antworten
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Note that the OP is on Mac.

If you use the Time Machine or other backup then try to restore file(s) from this backup.

For the passwords this would be logins.json and key4.db.

Note that the OP is on Mac. If you use the Time Machine or other backup then try to restore file(s) from this backup. *http://www.apple.com/support/timemachine/ For the passwords this would be logins.json and key4.db. *https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
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McCoy
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cor-el said

Note that the OP is on Mac.

Note that my post is about AVG, and the possibility that the OP might be using it ....

''cor-el [[#answer-1237973|said]]'' <blockquote> Note that the OP is on Mac. </blockquote> Note that my post is about AVG, and the possibility that the OP might be using it ....
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cor-el said

Note that the OP is on Mac. If you use the Time Machine or other backup then try to restore file(s) from this backup. For the passwords this would be logins.json and key4.db.

I've managed to recover the login.json file from old device. but when I add it to the profile folder the browser doesn't read it and if I click logins and passwords on firefox settings, it's empty.

how do I fix that?

EDIT: If I save new passwords, they are added to this logins.json file and are visible in "Login & Passwords" but old logins aren't visible

''cor-el [[#answer-1237973|said]]'' <blockquote> Note that the OP is on Mac. If you use the Time Machine or other backup then try to restore file(s) from this backup. *http://www.apple.com/support/timemachine/ For the passwords this would be logins.json and key4.db. *https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile </blockquote> I've managed to recover the login.json file from old device. but when I add it to the profile folder the browser doesn't read it and if I click logins and passwords on firefox settings, it's empty. how do I fix that? EDIT: If I save new passwords, they are added to this logins.json file and are visible in "Login & Passwords" but old logins aren't visible

Geändert am von arsena

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FredMcD
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logins.json and key3.db [v58+]key4.db : These are the password files. Copy Both !

'''logins.json''' and '''key3.db''' [v58+]'''key4.db''' : These are the password files. '''Copy Both ! '''
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FredMcD said

logins.json and key3.db [v58+]key4.db : These are the password files. Copy Both !

I didn't know and recovered only logins.json :( am I doomed? is it possible to manually insert the passwords in db? actually I have sqlite db browser and after saving new passwords the key4.db file isn't updating. are they really interconnected?

''FredMcD [[#answer-1238102|said]]'' <blockquote> '''logins.json''' and '''key3.db''' [v58+]'''key4.db''' : These are the password files. '''Copy Both ! ''' </blockquote> I didn't know and recovered only logins.json :( am I doomed? is it possible to manually insert the passwords in db? actually I have sqlite db browser and after saving new passwords the key4.db file isn't updating. are they really interconnected?
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FredMcD
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One file has you username while the other has the password data in an encrypted format.

Copy both old files to the current profile should recover your Password Manager function. But you will lose any new passwords, so write them down.

One file has you username while the other has the password data in an encrypted format. '''Copy '''both old files to the current profile should recover your Password Manager function. But you will lose any new passwords, so write them down.
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cor-el
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Key4.db is the key file that stores the encryption key that is required to decrypt the names and passwords. Without the proper key file (key4.db or key3.db) it is impossible to decrypt your old passwords and you can consider them lost if there is no backup available.

Key4.db is the key file that stores the encryption key that is required to decrypt the names and passwords. Without the proper key file (key4.db or key3.db) it is impossible to decrypt your old passwords and you can consider them lost if there is no backup available.
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