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Tab consistently crashes while loading 3D scene - WebGL problem?

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The Tab crashes while loading a particular 3D web scene: https://arcg.is/14SfHn

The crash has happened consistently on my machine as well as others. The scene loads and works fine in Chrome (mobile & desktop), MS Edge, Samsung Mobile Browser. One iPhone user did report a crash but I do not know which browser nor version they were using. SafeMode just gives the expected 'WebGL is not installed on your browser.'

Digging through the crash reports (listed below) I see a lot of references to WebGL. But these reports go way beyond my tech skills.

bp-2a7bb9db-9595-4a6b-9860-c70da0190623 6/22/2019, 17:24

bp-5c091500-5a32-4010-87bd-65ee60190623 6/22/2019, 17:24

bp-1a579eac-3440-4d4b-a9e9-5132d0190622 6/22/2019, 08:59

bp-9f40c0bc-0c96-4289-a943-f68980190622 6/22/2019, 08:58

I'll gladly fix any problem in my 3D scenes that is offending Firefox (my preferred browser) but I just don't know what the problem is.

Thanks for any help & advice!

Lorn

The Tab crashes while loading a particular 3D web scene: https://arcg.is/14SfHn The crash has happened consistently on my machine as well as others. The scene loads and works fine in Chrome (mobile & desktop), MS Edge, Samsung Mobile Browser. One iPhone user did report a crash but I do not know which browser nor version they were using. SafeMode just gives the expected 'WebGL is not installed on your browser.' Digging through the crash reports (listed below) I see a lot of references to WebGL. But these reports go way beyond my tech skills. bp-2a7bb9db-9595-4a6b-9860-c70da0190623 6/22/2019, 17:24 bp-5c091500-5a32-4010-87bd-65ee60190623 6/22/2019, 17:24 bp-1a579eac-3440-4d4b-a9e9-5132d0190622 6/22/2019, 08:59 bp-9f40c0bc-0c96-4289-a943-f68980190622 6/22/2019, 08:58 I'll gladly fix any problem in my 3D scenes that is offending Firefox (my preferred browser) but I just don't know what the problem is. Thanks for any help & advice! Lorn
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Mehr Details zum System

Installierte Plugins

  • Shockwave Flash 32.0 r0

Anwendung

  • Firefox 67.0.4
  • User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0
  • Hilfe-URL: https://support.mozilla.org/1/firefox/67.0.4/WINNT/en-US/

Erweiterungen

  • Adblock Plus - free ad blocker 3.5.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • AdBlocker for YouTube™ 0.3.1 (jid1-q4sG8pYhq8KGHs@jetpack)
  • Facebook Container 2.0 (@contain-facebook)
  • Grammarly for Firefox 8.852.2307 (87677a2c52b84ad3a151a4a72f5bd3c4@jetpack)
  • Page Translate 1.8.2 ({087ef4e1-4286-4be6-9aa3-8d6c420ee1db})

JavaScript

  • incrementalGCEnabled: True

Grafiken

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  • contentUsesTiling: True
  • crashGuards: []
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  • driverDate: 5-22-2019
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  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 1060 3GB Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.eff6bfdb1db9)
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  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
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  • windowLayerManagerRemote: True
  • windowLayerManagerType: WebRender
  • windowUsingAdvancedLayers: False

Veränderte Einstellungen

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  • User JS: Nein
  • Barrierefreiheit: Nein
cor-el
  • Top 10 Contributor
  • Moderator
17526 Lösungen 158458 Antworten
Veröffentlicht

Try to disable WebRender.

You can check the about:support page (Graphics) to see whether WebRender is enabled. Try to set this pref to false on the about:config page.

  • gfx.webrender.picture-caching = false

Close and restart Firefox after modifying this pref for the change to take effect If this didn't help then modify this pref as well and restart Firefox.

  • gfx.webrender.force-disabled = true

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.

Try to disable WebRender. You can check the about:support page (Graphics) to see whether WebRender is enabled. Try to set this pref to false on the <b>about:config</b> page. *gfx.webrender.picture-caching = false Close and restart Firefox after modifying this pref for the change to take effect If this didn't help then modify this pref as well and restart Firefox. *gfx.webrender.force-disabled = true You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue. *https://support.mozilla.org/en-US/kb/about-config-editor-firefox
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cor-el
  • Top 10 Contributor
  • Moderator
17526 Lösungen 158458 Antworten
Veröffentlicht

You can create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

You can create a new profile to test if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems. *https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
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