X
Tippen Sie hierhin, um die Version dieser Website für Mobilgeräte aufzurufen.
Scheduled maintenance: Thursday, April 2, between 3pm and 5pm UTC. This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn’t solve your issue and you want to ask a question, we have our support community waiting to help you at @firefox on Twitter

Hilfeforum

AVG message on Firefox

Veröffentlicht

I keep getting the following message on Firefox:

"Some users of AVG Internet Security Software are unable to access their saved passwords and logins"

I don't like the look of it and there are two click buttons, neither of which I have touched.

Screen shot attached.

Anyone have any idea what this is?

I keep getting the following message on Firefox: "Some users of AVG Internet Security Software are unable to access their saved passwords and logins" I don't like the look of it and there are two click buttons, neither of which I have touched. Screen shot attached. Anyone have any idea what this is?

Ausgewählte Lösung

EssJayDee said

It doesn't really fill me with confidence about Firefox that AVG software can push this into the browser, maybe I am wrong.

Firefox is obviously aware of the current problem with AVG and merely provided information.

If you don't want to see this message again, would you try this please :

Type in the address bar about:config and press Enter (promise to be careful, if asked)

Type in the search bar and look for the preference :

app.normandy.enabled and make sure its value is set to false

If you had to change the value, then close and restart Firefox.

Diese Antwort im Kontext lesen 3

Mehr Details zum System

Installierte Plugins

  • Shockwave Flash 32.0 r0

Anwendung

  • User-Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:67.0) Gecko/20100101 Firefox/67.0

Weitere Informationen

Hilfreiche Antwort

Screen shot didn't attach, should be attached now

Screen shot didn't attach, should be attached now
TyDraniu
  • Top 25 Contributor
379 Lösungen 2118 Antworten
Veröffentlicht

Yes, it can be our info. If you've lost passwords, there's a solution to bring it back.

Yes, it can be our info. If you've lost passwords, there's a solution to bring it back.
McCoy
  • Top 10 Contributor
631 Lösungen 6032 Antworten
Veröffentlicht

Hello EssJayDee :

In addition to the above (to be on the safe side) : just close that banner.

In case you use AVG software please see :

https://support.mozilla.org/en-US/kb/passwords-disappearing-avg-security-software

And :

https://www.ghacks.net/2019/06/14/if-you-lost-all-passwords-in-firefox-read-this/

Also see this bug report : https://bugzilla.mozilla.org/show_bug.cgi?id=1558765


About "Heartbeat":

https://support.mozilla.org/en-US/kb/rate-your-firefox-experience-heartbeat

Hello EssJayDee : In addition to the above (to be on the safe side) : just close that banner. In case you use AVG software please see : https://support.mozilla.org/en-US/kb/passwords-disappearing-avg-security-software And : https://www.ghacks.net/2019/06/14/if-you-lost-all-passwords-in-firefox-read-this/ Also see this bug report : https://bugzilla.mozilla.org/show_bug.cgi?id=1558765 ------------------------------------------------------------------------------------------------------------ About "Heartbeat": https://support.mozilla.org/en-US/kb/rate-your-firefox-experience-heartbeat

Geändert am von McCoy

cor-el
  • Top 10 Contributor
  • Moderator
17860 Lösungen 161609 Antworten
Veröffentlicht

See: Are you using AVG software (AVG Password Protection)?

See:

Mozilla created an extension to recover logins.json from a logins.json.corrupt file.

See: Are you using AVG software (AVG Password Protection)? See: *https://support.mozilla.org/en-US/kb/passwords-disappearing-avg-security-software Mozilla created an extension to recover logins.json from a logins.json.corrupt file. *https://addons.mozilla.org/firefox/addon/restore-logins/

Fragesteller

I was more wondering why/how AVG (I have AVG on my computer) have managed to get this to appear in my Firefox browser. It reappears every time I have closed down Firefox. I keep my passwords elsewhere anyway, and I am loathe to let AVG have sight of them.

It doesn't really fill me with confidence about Firefox that AVG software can push this into the browser, maybe I am wrong.

I was more wondering why/how AVG (I have AVG on my computer) have managed to get this to appear in my Firefox browser. It reappears every time I have closed down Firefox. I keep my passwords elsewhere anyway, and I am loathe to let AVG have sight of them. It doesn't really fill me with confidence about Firefox that AVG software can push this into the browser, maybe I am wrong.
cor-el
  • Top 10 Contributor
  • Moderator
17860 Lösungen 161609 Antworten
Veröffentlicht

AVG doesn't push anything in Firefox. AVG (AVG Password Protection feature) prevents Firefox from accessing logins.json and this makes Firefox rename the file to logins.json.corrupt and start with a new file.

AVG doesn't push anything in Firefox. AVG (AVG Password Protection feature) prevents Firefox from accessing logins.json and this makes Firefox rename the file to logins.json.corrupt and start with a new file.

Fragesteller

Thanks Cor-el.

Slightly confused now how this appears (see image) which is in Firefox. Is this actually a Firefox message (excuse my ignorance)

Thanks Cor-el. Slightly confused now how this appears (see image) which is in Firefox. Is this actually a Firefox message (excuse my ignorance)
McCoy
  • Top 10 Contributor
631 Lösungen 6032 Antworten
Veröffentlicht

Ausgewählte Lösung

EssJayDee said

It doesn't really fill me with confidence about Firefox that AVG software can push this into the browser, maybe I am wrong.

Firefox is obviously aware of the current problem with AVG and merely provided information.

If you don't want to see this message again, would you try this please :

Type in the address bar about:config and press Enter (promise to be careful, if asked)

Type in the search bar and look for the preference :

app.normandy.enabled and make sure its value is set to false

If you had to change the value, then close and restart Firefox.

''EssJayDee [[#answer-1230904|said]]'' <blockquote> It doesn't really fill me with confidence about Firefox that AVG software can push this into the browser, maybe I am wrong. </blockquote> Firefox is obviously aware of the current problem with AVG and merely provided information. If you don't want to see this message again, would you try this please : Type in the address bar '''about:config''' and press Enter (promise to be careful, if asked) Type in the search bar and look for the preference : '''app.normandy.enabled''' and make sure its value is set to '''false''' If you had to change the value, then close and restart Firefox.

Fragesteller

Thanks McCoy, much appreciated.

Thanks McCoy, much appreciated.
McCoy
  • Top 10 Contributor
631 Lösungen 6032 Antworten
Veröffentlicht

EssJayDee said

Thanks McCoy, much appreciated.

My pleasure  !

''EssJayDee [[#answer-1230914|said]]'' <blockquote> Thanks McCoy, much appreciated. </blockquote> My pleasure !
nwcountry 0 Lösungen 4 Antworten
Veröffentlicht

EssJayDee said

I keep getting the following message on Firefox: "Some users of AVG Internet Security Software are unable to access their saved passwords and logins" I don't like the look of it and there are two click buttons, neither of which I have touched. Screen shot attached. Anyone have any idea what this is?

Wow, finally a solution to get rid of that stupid "heart" message. I have used AVG FREE forever, and I will never use the payed version so I don't need this "warning" every day of my life.

Ok, I did as you directed, no problem, I've had to deal with about:config settings before and it seems to me this should work. Thank you so much!!

''EssJayDee [[#question-1262208|said]]'' <blockquote> I keep getting the following message on Firefox: "Some users of AVG Internet Security Software are unable to access their saved passwords and logins" I don't like the look of it and there are two click buttons, neither of which I have touched. Screen shot attached. Anyone have any idea what this is? </blockquote> Wow, finally a solution to get rid of that stupid "heart" message. I have used AVG FREE forever, and I will never use the payed version so I don't need this "warning" every day of my life. Ok, I did as you directed, no problem, I've had to deal with about:config settings before and it seems to me this should work. Thank you so much!!
nwcountry 0 Lösungen 4 Antworten
Veröffentlicht

McCoy said

EssJayDee said
It doesn't really fill me with confidence about Firefox that AVG software can push this into the browser, maybe I am wrong.

Firefox is obviously aware of the current problem with AVG and merely provided information.

If you don't want to see this message again, would you try this please :

Type in the address bar about:config and press Enter (promise to be careful, if asked)

Type in the search bar and look for the preference :

app.normandy.enabled and make sure its value is set to false

If you had to change the value, then close and restart Firefox.

Whoops, this was the answer for me, thank you so much!! Accidentally quoted the wrong reply ;)

''McCoy [[#answer-1230910|said]]'' <blockquote> ''EssJayDee [[#answer-1230904|said]]'' <blockquote> It doesn't really fill me with confidence about Firefox that AVG software can push this into the browser, maybe I am wrong. </blockquote> Firefox is obviously aware of the current problem with AVG and merely provided information. If you don't want to see this message again, would you try this please : Type in the address bar '''about:config''' and press Enter (promise to be careful, if asked) Type in the search bar and look for the preference : '''app.normandy.enabled''' and make sure its value is set to '''false''' If you had to change the value, then close and restart Firefox. </blockquote> Whoops, this was the answer for me, thank you so much!! Accidentally quoted the wrong reply ;)