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First one computer stopped sync and all the data is gone, then the other computer did the same a month later

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If I remember correctly, the first time it happened was after a Firefox update on the first computer. It's a Windows 7. All my sync data was gone and using the sync feature never repopulated it. Now, about a month later, right after today's update, the second computer (Windows 10) did the same thing, All the sync data is gone and using the sync button doesn't recover anything. I'm thinking about uninstalling and re-installing Firefox.

Help. I am a writer so my whole world is in these computers.

If I remember correctly, the first time it happened was after a Firefox update on the first computer. It's a Windows 7. All my sync data was gone and using the sync feature never repopulated it. Now, about a month later, right after today's update, the second computer (Windows 10) did the same thing, All the sync data is gone and using the sync button doesn't recover anything. I'm thinking about uninstalling and re-installing Firefox. Help. I am a writer so my whole world is in these computers.
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Mehr Details zum System

Installierte Plugins

  • Shockwave Flash 32.0 r0

Anwendung

  • Firefox 67.0.2
  • User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0
  • Hilfe-URL: https://support.mozilla.org/1/firefox/67.0.2/WINNT/en-US/

Erweiterungen

  • AdBlock 3.30.0 (jid1-NIfFY2CA8fy1tg@jetpack) (inaktiv)
  • Adblock Plus - free ad blocker 3.5.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}) (inaktiv)
  • ColorZilla 3.3 ({6AC85730-7D0F-4de0-B3FA-21142DD85326}) (inaktiv)
  • Evernote Web Clipper 6.13.3 ({E0B8C461-F8FB-49b4-8373-FE32E9252800}) (inaktiv)
  • Facebook Container 2.0 (@contain-facebook) (inaktiv)
  • Ghostery – Privacy Ad Blocker 8.3.4 (firefox@ghostery.com) (inaktiv)
  • Grammarly for Firefox 8.845.2049 (87677a2c52b84ad3a151a4a72f5bd3c4@jetpack) (inaktiv)
  • Hunter: Find email addresses in seconds 1.17.7 (firefox@hunter.io) (inaktiv)

JavaScript

  • incrementalGCEnabled: True

Grafiken

  • adapterDescription: AMD Radeon HD 5450
  • adapterDescription2:
  • adapterDeviceID: 0x68f9
  • adapterDeviceID2:
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  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 21261028
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: \\.\DISPLAY1 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] \\.\DISPLAY2 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ]
  • contentUsesTiling: False
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: {u'key': u''}
  • directWriteEnabled: True
  • directWriteVersion: 10.0.17134.829
  • driverDate: 11-4-2015
  • driverDate2:
  • driverVersion: 15.201.1151.1008
  • driverVersion2:
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  • lowEndMachine: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: {u'key': u''}
  • numTotalWindows: 2
  • offMainThreadPaintEnabled: False
  • offMainThreadPaintWorkerCount: 0
  • targetFrameRate: 60
  • usesTiling: False
  • webgl1DriverExtensions: -
  • webgl1Extensions: -
  • webgl1Renderer: WebGL is currently disabled.
  • webgl1Version: -
  • webgl1WSIInfo: -
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL is currently disabled.
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowUsingAdvancedLayers: False

Veränderte Einstellungen

Verschiedenes

  • User JS: Ja
  • Barrierefreiheit: Nein
HammoTime 0 Lösungen 15 Antworten
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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

Hi Thank you for your question about the Firefox Sync service. It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service. If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this [[Recover lost or missing Bookmarks| article]]. If you have a copy of your data on a mobile version of Firefox, please follow these [[How do I set up Sync on my computer?#w_connect-additional-devices-to-sync | instructions]] to connect it to Firefox Sync to copy your data.
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cor-el
  • Top 10 Contributor
  • Moderator
17422 Lösungen 157414 Antworten
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You can open about:sync-log via the location bar to see if there is a recent log available. You can upload a recent log if the log is too big to put in a reply.

You can open <b>about:sync-log</b> via the location bar to see if there is a recent log available. You can upload a recent log if the log is too big to put in a reply. *https://pastebin.com/
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