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Firefox crashes

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When I launch Firefox, it performs normally at first but crashes about 10 to 30 seconds later. In Windows 10 safe mode, it did not crash, but also would not access websites even though Microsoft Edge would. I have uninstalled and reinstalled, and it still does it. I updated Adobe Flash, and it still does it. I've installed all Windows 10 updates.

When I launch Firefox, it performs normally at first but crashes about 10 to 30 seconds later. In Windows 10 safe mode, it did not crash, but also would not access websites even though Microsoft Edge would. I have uninstalled and reinstalled, and it still does it. I updated Adobe Flash, and it still does it. I've installed all Windows 10 updates.
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Mehr Details zum System

Installierte Plugins

none

Anwendung

  • User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.80 Safari/537.36

Weitere Informationen

My_Cheese_Is_Slippin'
  • Top 10 Contributor
54 Lösungen 696 Antworten
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Hi lawyerjackson,

Launch Firefox in Safe Mode: Press and hold the shift key and launch Firefox. See if the problem persists.

If it does not, it is probably associated with an add-on or extension.

Hi lawyerjackson, Launch Firefox in Safe Mode: Press and hold the shift key and launch Firefox. See if the problem persists. If it does not, it is probably associated with an add-on or extension.
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Fragesteller

I have no add-ons or extensions installed. It didn't crash in Safe Mode, but it also wouldn't access websites.

I have no add-ons or extensions installed. It didn't crash in Safe Mode, but it also wouldn't access websites.
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My_Cheese_Is_Slippin'
  • Top 10 Contributor
54 Lösungen 696 Antworten
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Hi lawyerjackson,

The next steps would be:

Backup your profile: Back Up Firefox Profiles

Then Refresh Firefox: Refresh Firefox

You can restore your profile and see if the problem persists.

If it does persist, see: Get Help Fixing Crashes

Hi lawyerjackson, The next steps would be: Backup your profile: [https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles Back Up Firefox Profiles] Then Refresh Firefox: [https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings Refresh Firefox] You can restore your profile and see if the problem persists. If it does persist, see: [https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help Get Help Fixing Crashes]
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cor-el
  • Top 10 Contributor
  • Moderator
17414 Lösungen 157306 Antworten
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page.

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-". *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page. *click the "All Crash Reports" button on this page to open the <b>about:crashes</b> page and see all crash reports. Alternatively you can open about:crashes via the location/address bar. See also: *https://support.mozilla.org/en-US/kb/Mozilla+Crash+Reporter
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