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Cannot Restore Tabs or Bookmarks

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A small window opened in the upper left corner asking me to update Firefox. I did and it came back a couple more times. I had some issues with pages loading so restarted and now I cannot restore previous session and my bookmarks toolbar is missing. Windows 7 Professional

A small window opened in the upper left corner asking me to update Firefox. I did and it came back a couple more times. I had some issues with pages loading so restarted and now I cannot restore previous session and my bookmarks toolbar is missing. Windows 7 Professional
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Mehr Details zum System

Anwendung

  • Firefox 67.0
  • User-Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0
  • Hilfe-URL: https://support.mozilla.org/1/firefox/67.0/WINNT/en-US/

Erweiterungen

  • Adobe Acrobat 18.0.10 (web2pdfextension.17@acrobat.adobe.com) (inaktiv)

JavaScript

  • incrementalGCEnabled: True

Grafiken

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  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
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  • webgl2Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (ATI Radeon HD 5450 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.eff6bfdb1db9)
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  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
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Veränderte Einstellungen

Verschiedenes

  • User JS: Nein
  • Barrierefreiheit: Nein
cor-el
  • Top 10 Contributor
  • Moderator
17519 Lösungen 158412 Antworten
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The Bookmarks Toolbar disappearing can be caused by a problem with using "Restore Previous Session" as the startup setting, so if you restore the session automatically on the next start then try to disable this feature.

  • Options/Preferences -> General -> Startup

Once the Bookmarks Toolbar has reappeared then you can re-enable the "Restore Previous Session" startup setting and check if the Bookmarks Toolbar stays visible on next starts.


You can check for problems with the sessionstore.jsonlz4 file in the Firefox profile folder that stores session data.

  • rename/remove sessionstore.jsonlz4 and delete sessionstore.js

When sessionstore.jsonlz4 is deleted you lose pinned tabs and open tabs and you will have to recreate them, so if necessary make a note or bookmark them.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

The Bookmarks Toolbar disappearing can be caused by a problem with using "Restore Previous Session" as the startup setting, so if you restore the session automatically on the next start then try to disable this feature. *Options/Preferences -> General -> Startup Once the Bookmarks Toolbar has reappeared then you can re-enable the "Restore Previous Session" startup setting and check if the Bookmarks Toolbar stays visible on next starts. ---- You can check for problems with the sessionstore.jsonlz4 file in the Firefox profile folder that stores session data. *rename/remove sessionstore.jsonlz4 and delete sessionstore.js When sessionstore.jsonlz4 is deleted you lose pinned tabs and open tabs and you will have to recreate them, so if necessary make a note or bookmark them. You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox
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jscher2000
  • Top 10 Contributor
8758 Lösungen 71655 Antworten
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If your Firefox suddenly feels very unfamiliar, without your regular settings or data, it could be related to changes in how Firefox 67 handles Firefox profiles.

If you haven't already, could you close out of Firefox and do a normal Windows shutdown and restart to complete any pending updates and release any file locks.

If Firefox again starts up without your data, could you check whether your stuff is available in a different profile, as follows:

Profile Manager Page

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

This page should list at least one profile and could list many. Each will show links to a pair of folders; please ignore those for now.

The profile that Firefox is currently using will have this:

This is the profile in use and it cannot be deleted.

Anyway, please do not delete anything here -- don't use any Remove buttons.

Do you have another profile named default or default-longnumber listed on this page? If so, you can check whether it is the one you were using recently by clicking its Launch profile in new browser button.

If it isn't what you want, simply close that new window.

If it IS what you want, back on the about:profiles page, click the Set as default profile button for that profile so Firefox uses it automatically at the next startup.

Any progress so far, or do we need to keep looking for your data in some other places?

If your Firefox suddenly feels very unfamiliar, without your regular settings or data, it could be related to changes in how Firefox 67 handles Firefox ''profiles.'' If you haven't already, could you close out of Firefox and do a normal Windows shutdown and restart to complete any pending updates and release any file locks. If Firefox again starts up without your data, could you check whether your stuff is available in a different profile, as follows: '''Profile Manager Page''' Inside Firefox, type or paste '''about:profiles''' in the address bar and press Enter/Return to load it. This page should list at least one profile and could list many. Each will show links to a pair of folders; please ignore those for now. The profile that Firefox is currently using will have this: '''This is the profile in use and it cannot be deleted.''' ''Anyway, please do not delete anything here -- don't use any Remove buttons.'' Do you have another profile named '''default''' or default-''longnumber'' listed on this page? If so, you can check whether it is the one you were using recently by clicking its '''Launch profile in new browser''' button. If it isn't what you want, simply close that new window. If it IS what you want, back on the about:profiles page, click the '''Set as default profile''' button for that profile so Firefox uses it automatically at the next startup. Any progress so far, or do we need to keep looking for your data in some other places?
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Fragesteller

Thank you for your suggestions and sorry for the delay. I do not work from my office and have not been home much the last couple of days. I have been re-adding frequently used bookmarks to the toolbar and starting over with the windows and tabs that I had open before this issue...when I can remember what I had open previously. The search bar in the upper toolbar is also missing as are the drop-down bookmarks. When asking for or searching online for answers, I often get stuck on the first suggestion such as "close out of Firefox" (click on the X?) or, as suggested by cor-el, Options/Preferences -> General -> Startup .

Thank you for your suggestions and sorry for the delay. I do not work from my office and have not been home much the last couple of days. I have been re-adding frequently used bookmarks to the toolbar and starting over with the windows and tabs that I had open before this issue...when I can remember what I had open previously. The search bar in the upper toolbar is also missing as are the drop-down bookmarks. When asking for or searching online for answers, I often get stuck on the first suggestion such as "close out of Firefox" (click on the X?) or, as suggested by cor-el, Options/Preferences -> General -> Startup .
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jscher2000
  • Top 10 Contributor
8758 Lösungen 71655 Antworten
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Hi ronold, were you able to review the about:profiles page?

Hi ronold, were you able to review the '''about:profiles''' page?
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Fragesteller

I cannot take a screenshot of that page while right-clicking and the three dots are not present in the upper RH corner. It shows... Profile:default Profile:default-release

I cannot take a screenshot of that page while right-clicking and the three dots are not present in the upper RH corner. It shows... Profile:default Profile:default-release
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jscher2000
  • Top 10 Contributor
8758 Lösungen 71655 Antworten
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On the about:profiles page, one of those would be the profile currently in use and you could take a peek at the other one using the method I described in my earlier reply here to see whether it has your missing settings and data: https://support.mozilla.org/questions/1260265#answer-1225896

On the about:profiles page, one of those would be the profile currently in use and you could take a peek at the other one using the method I described in my earlier reply here to see whether it has your missing settings and data: https://support.mozilla.org/questions/1260265#answer-1225896
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Fragesteller

I clicked on default and the old windows/tabs were restored. Thanks for your help!

I clicked on default and the old windows/tabs were restored. Thanks for your help!
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Fragesteller

The drop-down bookmarks and the small search window in the upper right corner are still missing.

The drop-down bookmarks and the small search window in the upper right corner are still missing.
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jscher2000
  • Top 10 Contributor
8758 Lösungen 71655 Antworten
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Which drop-down? The top menu bar (File, Edit, View) or the button on the toolbar?

Menu Bar

You can use one of these methods to show the toolbar list and select the desired bars there:

  • right-click (on Mac Ctrl+click) a blank spot on the tab bar (or the "+" button)
  • (menu bar) View > Toolbars
    On Windows, tap the Alt key to activate the menu bar temporarily.
  • in Customize mode > Toolbars button (see: Customize Firefox controls, buttons and toolbars)

To turn on the Menu Bar or Bookmarks Toolbar, click it on the list.

Bookmarks Menu toolbar button

Either:

(A) Use the Customize panel (Customize Firefox controls, buttons and toolbars) to drag the icon to the desired spot on the toolbar

(B) Use the method from Bookmarks in Firefox - section entitled: How do I add the Bookmarks Menu button to the toolbar?

  • Click the "Library" button:
  • Click "Bookmarks"
  • Click "Bookmarking Tools"
  • Click "Add Bookmarks Menu to Toolbar"

To show the small search bar in addition to the main address bar, see: Add the Search bar to your Firefox toolbar.

Which drop-down? The top menu bar (File, Edit, View) or the button on the toolbar? ''Menu Bar'' You can use one of these methods to show the toolbar list and select the desired bars there: * right-click (on Mac Ctrl+click) a blank spot on the tab bar (or the "+" button) * (menu bar) View > Toolbars<br><em>On Windows, tap the Alt key to activate the menu bar temporarily.</em> * in Customize mode > Toolbars button (see: [[Customize Firefox controls, buttons and toolbars]]) To turn on the Menu Bar or Bookmarks Toolbar, click it on the list. ''Bookmarks Menu toolbar button'' Either: (A) Use the Customize panel ([[Customize Firefox controls, buttons and toolbars]]) to drag the <img src="https://prod-cdn.sumo.mozilla.net/uploads/gallery/images/2017-10-14-13-54-51-ad9ea7.png"> icon to the desired spot on the toolbar (B) Use the method from [[Bookmarks in Firefox]] - section entitled: ''How do I add the Bookmarks Menu button to the toolbar?'' * Click the "Library" button: <img src="https://prod-cdn.sumo.mozilla.net/uploads/gallery/images/2017-10-11-11-30-17-d521f7.png"> * Click "Bookmarks" * Click "Bookmarking Tools" * Click "Add Bookmarks Menu to Toolbar" ---- To show the small search bar in addition to the main address bar, see: [[Add the Search bar to your Firefox toolbar]].
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Fragesteller

Everything is back to normal. Thanks!

Everything is back to normal. Thanks!
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