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Can't install any add ons

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Hi,

I was aware of the recent issues as first reported back on the 3rd May regarding 'Add-ons disabled or failing to install in Firefox' (https://blog.mozilla.org/addons/2019/05/04/update-regarding-add-ons-in-firefox/comment-page-5/) in which workarounds were offered or users were advised to update to the latest version. I myself am using the latest version 67.0. I can see all my installed add-ons and can even update and install them where required, but I cannot seem to install any new add-ons at all.

I have included two screenshots showing that I am using the latest version and the second which does not show the usual 'Install add-on' but instead shows the button 'Only with firefox, get firefox now, even though I have firefox installed.

Any help would be appreciated. Thank you in advance!

Hi, I was aware of the recent issues as first reported back on the 3rd May regarding 'Add-ons disabled or failing to install in Firefox' (https://blog.mozilla.org/addons/2019/05/04/update-regarding-add-ons-in-firefox/comment-page-5/) in which workarounds were offered or users were advised to update to the latest version. I myself am using the latest version 67.0. I can see all my installed add-ons and can even update and install them where required, but I cannot seem to install any new add-ons at all. I have included two screenshots showing that I am using the latest version and the second which does not show the usual 'Install add-on' but instead shows the button 'Only with firefox, get firefox now, even though I have firefox installed. Any help would be appreciated. Thank you in advance!
Angefügte Screenshots
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Mehr Details zum System

Installierte Plugins

  • Shockwave Flash 32.0 r0

Anwendung

  • Firefox 67.0
  • User-Agent: Mozilla/5.0 (Windows NT 6.3; rv:67.0 ) Gecko/20100101 Firefox/67.0 anonymized by Abelssoft 580523794
  • Hilfe-URL: https://support.mozilla.org/1/firefox/67.0/WINNT/en-US/

Erweiterungen

  • AntiBrowserSpy TrackingBlocker 1.17.0 (trackingblocker-firefox@abelssoft.de)
  • Boomerang for Gmail 1.2.9 ({65e41d20-f092-41b7-bb83-c6e8a9ab0f57})
  • CanvasBlocker 0.5.8 (CanvasBlocker@kkapsner.de)
  • Clear Browsing Data 2.2.0 ({ce9f4b1f-24b8-4e9a-9051-b9e472b1b2f2})
  • Cookie AutoDelete 3.0.2 (CookieAutoDelete@kennydo.com)
  • Disconnect 5.18.27 (2.0@disconnect.me)
  • Double-click Image Downloader 6.1.0 (jid1-xgtdawe3yyUeBQ@jetpack)
  • DuckDuckGo Privacy Essentials 2019.5.17 (jid1-ZAdIEUB7XOzOJw@jetpack)
  • ETP Search Volume Study 1.2 (etp-search-volume-study@shield.mozilla.org)
  • EverSync - Sync bookmarks, backup favorites 18.5.5 (fvdmedia@gmail.com)
  • F.B Purity - Cleans up Facebook (WX) 24.0.3.0 (fbpElectroWebExt@fbpurity.com)
  • Facebook Container 1.9.0 (@contain-facebook)
  • Firefox Multi-Account Containers 6.1.0 (@testpilot-containers)
  • FVD Speed Dial 69.5.1 (pavel.sherbakov@gmail.com)
  • GrabMyBooks 2.3 (info@grabMyBooks.com)
  • Grammarly for Firefox 8.845.2049 (87677a2c52b84ad3a151a4a72f5bd3c4@jetpack)
  • HTTPS Everywhere 2019.5.13 (https-everywhere@eff.org)
  • IBM Security Rapport 2.1.24 (rapportext@trusteer.com)
  • iCloud Bookmarks 2.1.23 (firefoxdav@icloud.com)
  • JavaScript Toggle On and Off 0.2.2 ({479f0278-2c34-4365-b9f0-1d328d0f0a40})
  • LastPass: Free Password Manager 4.28.0.4 (support@lastpass.com)
  • Malwarebytes Browser Extension 1.0.44 ({242af0bb-db11-4734-b7a0-61cb8a9b20fb})
  • Marker.io: Visual bug reporting for websites 6.0.1 ({85ea4a83-14e0-47c3-a337-b493046463d1})
  • NoSquint Plus 62.1 (zoomlevelplus@zoomlevelplus.net)
  • Policy Control - JavaScript and Flash blocker 0.3.5 (jid1-gHwvGmJ8Ii9oOq@jetpack)
  • Privacy Badger 2019.2.19 (jid1-MnnxcxisBPnSXQ@jetpack)
  • Privacy Settings 0.3.7 (jid1-CKHySAadH4nL6Q@jetpack)
  • Qualys BrowserCheck for Windows 1.10.44.1 ({7D2FB79E-E58C-4DB5-A36F-AC1C73967F4D})
  • RescueTime for Firefox 3.2.3 (rescuetime_firefox@rescuetime.com)
  • Stylish - Custom themes for any website 3.1.8 ({46551EC9-40F0-4e47-8E18-8E5CF550CFB8})
  • Tab Finder 1.0.2 ({2a3dc7c9-4665-4a90-bd42-1bcd4a426008})
  • Take Webpage Screenshots Entirely - FireShot 0.98.96 ({0b457cAA-602d-484a-8fe7-c1d894a011ba})
  • TinEye Reverse Image Search 1.4.0 (tineye@ideeinc.com)
  • TrafficLight 3.0.0 (trafficlight@bitdefender.com)
  • uBlock Origin 1.19.2 (uBlock0@raymondhill.net)
  • Video DownloadHelper 7.3.5 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • YouTube Video and Audio Downloader (Dev Edt.) 0.7.9 ({f73df109-8fb4-453e-8373-f59e61ca4da3})
  • Zotero Connector 5.0.56 (zotero@chnm.gmu.edu)
  • about:addons-memory 2016 10.0.1 (about-addons-memory@sturdiguns.org) (inaktiv)
  • Add to Wunderlist 3.1.1 (jid1-3gu11JeYBiIuJA@jetpack) (inaktiv)
  • Add-on Compatibility Reporter 2.2.4 (compatibility@addons.mozilla.org) (inaktiv)
  • AntiBrowserSpy - Social Network Block 1.2.1 ({DD1ED45F-9569-4072-9676-07AB70EF6F34}) (inaktiv)
  • Blur 8.0.2481 (donottrackplus@abine.com) (inaktiv)
  • Bookmax 1.2.1-signed.1-signed (jid0-fV7XvaHKKf7Fjf3aBynVQBq7bhY@jetpack) (inaktiv)
  • Cleanest Addon Manager 7.1 (cam@sdrocking.com) (inaktiv)
  • Cookie Whitelist, With Buttons 3.4.1 (cwwb@dietrich.cx) (inaktiv)
  • DownThemAll! 3.0.8 ({DDC359D1-844A-42a7-9AA1-88A850A938A8}) (inaktiv)
  • Extension List Dumper 2 1.0.2 (extension_list_dumper_2@iceberg.it) (inaktiv)
  • F.B. Purity - Cleans Up Facebook 9.3.2.1-signed (fbp@fbpurity.com) (inaktiv)
  • Facebook Disconnect 2.1.3.1-signed.1-signed (facebook@disconnect.me) (inaktiv)
  • Facebook Secret Emoticons 3.3.2.1-signed.1-signed (jid0-XZn6pYCdV3ANrfYigxlyyGDrxAM@jetpack) (inaktiv)
  • Firefox Lightbeam 2.1.0 (jid1-F9UJ2thwoAm5gQ@jetpack) (inaktiv)
  • Google™ Translator 0.5.4 (jid1-dgnIBwQga0SIBw@jetpack) (inaktiv)
  • list.it 0.5.0.2.1-signed.1-let-fixed.1-signed (listit@csail.mit.edu) (inaktiv)
  • McAfee® WebAdvisor 7.0.0.27772 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (inaktiv)
  • Media Converter and Muxer 0.2.5 (jid1-kps5PrGBNtzSLQ@jetpack) (inaktiv)
  • Netflix Super Browse 1.3 (@cyris) (inaktiv)
  • Phrase Highlighter 1.9.5.1-signed.1-signed (phrasehighlighter@techtoast.co.uk) (inaktiv)
  • Previous Folders 1.1.1.1-signed.1-signed (previousfolders@sapa.mine.nu) (inaktiv)
  • Private Tab 0.2.2 (privateTab@infocatcher) (inaktiv)
  • ProfileSwitcher 1.7.6.1 ({fa8476cf-a98c-4e08-99b4-65a69cb4b7d4}) (inaktiv)
  • QuickJava 2.1.2 ({E6C1199F-E687-42da-8C24-E7770CC3AE66}) (inaktiv)
  • Restart 3.0.2 (Restart@schuzak.jp) (inaktiv)
  • RoboForm Password Manager 8.5.8.11 (rf-firefox@siber.com) (inaktiv)
  • Save File to 2.5.5 (savefileto@mozdev.org) (inaktiv)
  • Saved From URL 1.4.20160225 ({be102f2d-bf47-49db-8dcc-a2ccd1c8d376}) (inaktiv)
  • Screengrab! 2.7 ({02450914-cdd9-410f-b1da-db004e18c671}) (inaktiv)
  • Simple Timer 2.0.3.1-signed.1-signed (simpletimer@grbradt.org) (inaktiv)
  • Speed Dial 0.9.6.18 ({64161300-e22b-11db-8314-0800200c9a66}) (inaktiv)
  • Speed Tweaks (SpeedyFox) 0.2.2 (jid1-wZqm19rJzRkZUA@jetpack) (inaktiv)
  • Status-4-Evar 2017.08.20.15 (status4evar@caligonstudios.com) (inaktiv)
  • Tab Memory Usage 0.2.7 (jid1-fRvgLzKONCsPew@jetpack) (inaktiv)
  • Unseen on Facebook TM 1.0.1-signed.1-signed (fbunseen@jackem.org) (inaktiv)
  • URL Fixer 4.1.2 ({0fa2149e-bb2c-4ac2-a8d3-479599819475}) (inaktiv)
  • User Agent Switcher 0.7.3.1-signed.1-signed ({e968fc70-8f95-4ab9-9e79-304de2a71ee1}) (inaktiv)
  • YesScript 2.2 (yesscript@userstyles.org) (inaktiv)
  • YouTube Video and Audio Downloader 0.5.9 (feca4b87-3be4-43da-a1b1-137c24220968@jetpack) (inaktiv)
  • Zoom Page 15.7 (zoompage@DW-dev) (inaktiv)

JavaScript

  • incrementalGCEnabled: True

Grafiken

  • adapterDescription: Intel(R) HD Graphics 4600
  • adapterDescription2: NVIDIA GeForce GT 750M
  • adapterDeviceID: 0x0416
  • adapterDeviceID2: 0x0fe4
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 4096
  • adapterSubsysID: 07811025
  • adapterSubsysID2: 07811025
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • clearTypeParameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 50 Enhanced Contrast: 400
  • contentUsesTiling: True
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: {u'key': u''}
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.18696
  • driverDate: 10-3-2013
  • driverDate2: 4-9-2019
  • driverVersion: 10.18.10.3316
  • driverVersion2: 25.21.14.2531
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u'ANGLE is disabled', u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'blocked', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'No qualified hardware', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • isGPU2Active: False
  • lowEndMachine: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: {u'key': u''}
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 4
  • targetFrameRate: 60
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.eff6bfdb1db9)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000001673f) EGL_VERSION: 1.4 (ANGLE 2.1.0.eff6bfdb1db9) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl2Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.eff6bfdb1db9)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000001673f) EGL_VERSION: 1.4 (ANGLE 2.1.0.eff6bfdb1db9) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowUsingAdvancedLayers: False

Veränderte Einstellungen

Verschiedenes

  • User JS: Nein
  • Barrierefreiheit: Ja
Wesley Branton
  • Top 10 Contributor
579 Lösungen 4945 Antworten
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The issue is likely related to the AntiBrowserSpy TrackingBlocker extension that you have installed on Firefox. The reason I believe this is because your user agent in the system details of this thread is the following:

Mozilla/5.0 (Windows NT 6.3; rv:67.0 ) Gecko/20100101 Firefox/67.0 anonymized by Abelssoft 580523794

Whenever a program or extension anonymizes the user agent, it can cause issues. This tells websites what browser you are running. In this case, the Firefox add-ons website likely can't see that you are using Firefox, so it's prompting you to install Firefox.

The easiest way to check this is to run Firefox in Safe Mode. This mode will temporarily disable your add-ons. If the issue is not present in Safe Mode, it's likely an issue with the add-on I referenced above or maybe another one.

Hope this helps.

The issue is likely related to the '''AntiBrowserSpy TrackingBlocker''' extension that you have installed on Firefox. The reason I believe this is because your user agent in the system details of this thread is the following: <code>Mozilla/5.0 (Windows NT 6.3; rv:67.0 ) Gecko/20100101 Firefox/67.0 '''anonymized by Abelssoft 580523794'''</code> Whenever a program or extension anonymizes the user agent, it can cause issues. This tells websites what browser you are running. In this case, the Firefox add-ons website likely can't see that you are using Firefox, so it's prompting you to install Firefox. The easiest way to check this is to [[Troubleshoot Firefox issues using Safe Mode|run Firefox in Safe Mode]]. This mode will temporarily disable your add-ons. If the issue is not present in Safe Mode, it's likely an issue with the add-on I referenced above or maybe another one. Hope this helps.
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Fragesteller

Hi and thank you for your reply Wesley.

That makes sense. However I checked it running FF in safe mode and the issue is still present. Any other suggestions?

Much appreciated.

Hi and thank you for your reply Wesley. That makes sense. However I checked it running FF in safe mode and the issue is still present. Any other suggestions? Much appreciated.
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Wesley Branton
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Do you get the same results if you run in Safe Mode and disable your security software on your computer? Some security programs will also modify your user agent information.

The easiest way to test this is probably to use Windows Safe Mode with Networking.

WARNING: This is for testing purposes only! Before you resume regular browsing, ensure that you enable your security software again.
Do you get the same results if you run in Safe Mode and disable your security software on your computer? Some security programs will also modify your user agent information. The easiest way to test this is probably to use [https://www.lifewire.com/start-windows-8-or-8-1-in-safe-mode-2626256 Windows Safe Mode with Networking]. <blockquote>'''WARNING:''' This is for testing purposes only! Before you resume regular browsing, ensure that you enable your security software again.</blockquote>
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cor-el
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Hilfreiche Antwort

You have a non-default user agent that has been modified by an extension or other software (Abelssoft). User Agent: Mozilla/5.0 (Windows NT 6.3; rv:67.0 ) Gecko/20100101 Firefox/67.0 anonymized by Abelssoft 580523794

See:

You have a non-default user agent that has been modified by an extension or other software (Abelssoft). User Agent: Mozilla/5.0 (Windows NT 6.3; rv:67.0 ) Gecko/20100101 Firefox/67.0 anonymized by Abelssoft 580523794 See: *https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox *https://support.mozilla.org/en-US/kb/websites-say-firefox-outdated-or-incompatible
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Fragesteller

Hi cor-el

Apologies for the late reply.

It was as you correctly noted my non-default User Agent was modified by another software (Abelssoft) which I had forgotten about and I reset it and it cleared the problem.

Much appreciated thank you!

Hi cor-el Apologies for the late reply. It was as you correctly noted my non-default User Agent was modified by another software (Abelssoft) which I had forgotten about and I reset it and it cleared the problem. Much appreciated thank you!
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cor-el
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You're welcome

You're welcome
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