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After Outlook (O365) update when clicking link in email, get Firefox is already running but is not responding

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O365 updated yesterday and since then if I click a link in an email I get this error. If I change my browser default to IE or Chrome links work without issue. The error happens whether FF is open of closed. I haven't noticed any other issues with FF.

FF - 67.0 (64-bit) Windows 10 Pro Office 365, 1904 build 11601.20230

O365 updated yesterday and since then if I click a link in an email I get this error. If I change my browser default to IE or Chrome links work without issue. The error happens whether FF is open of closed. I haven't noticed any other issues with FF. FF - 67.0 (64-bit) Windows 10 Pro Office 365, 1904 build 11601.20230
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Geändert am von larrycore

Ausgewählte Lösung

Have you tried uninstalled FireFox completely and then trying?

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Mehr Details zum System

Installierte Plugins

  • Shockwave Flash 32.0 r0

Anwendung

  • User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

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Jeremy Sanders 3 Lösungen 31 Antworten
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I would go to your control panel -> right click O365 -> Select repair -> quick repair.

Let me know if that works for you.

I would go to your control panel -> right click O365 -> Select repair -> quick repair. Let me know if that works for you.
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Fragesteller

I did a full uninstall of O365, rebooted, then installed again. No change.

I did a full uninstall of O365, rebooted, then installed again. No change.
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Jeremy Sanders 3 Lösungen 31 Antworten
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Ausgewählte Lösung

Have you tried uninstalled FireFox completely and then trying?

Have you tried uninstalled FireFox completely and then trying?
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Fragesteller

With everything else in FF working I didn't think that would be needed, but it did the trick. Thanks.

With everything else in FF working I didn't think that would be needed, but it did the trick. Thanks.
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cor-el
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17168 Lösungen 155184 Antworten
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Does it make a difference if you modify this pref on the about:config page>

  • browser.link.open_newwindow.override.external = 3
  • 1: current tab; 2:new window; 3:new tab;

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.

Does it make a difference if you modify this pref on the <b>about:config</b> page> *browser.link.open_newwindow.override.external = 3 *1: current tab; 2:new window; 3:new tab; You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue. *http://kb.mozillazine.org/about:config
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Fragesteller

cor-el said

Does it make a difference if you modify this pref on the about:config page>
  • browser.link.open_newwindow.override.external = 3
  • 1: current tab; 2:new window; 3:new tab;
You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.

Already did a reinstall of FF which solved it.

''cor-el [[#answer-1224375|said]]'' <blockquote> Does it make a difference if you modify this pref on the <b>about:config</b> page> *browser.link.open_newwindow.override.external = 3 *1: current tab; 2:new window; 3:new tab; You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue. *http://kb.mozillazine.org/about:config </blockquote> Already did a reinstall of FF which solved it.
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