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Firefox 60.6.1ESR crashes on non-persistent VDI machines

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On our non-persistent VDI environment we experiencing users where FireFox crashes frequently - We're running W7 Enterprise 32bits - Firefox version 60.6.1ESR 32 bits

i was expecting Sophos to causing this issue, so i created a new VDI machine without Sophos installed. The same issue appered.

I can reproduce the issue when launching a radio station on http://www.onlineluisteren.nl/ Issue appears between the 5 minutes and 2 hours

Worknotes: - Launched firefox in safe mode - Turned off hardware acceleration - created a new VDI image without our anti-virus 'Sophos' - issue was also happening with Firefox 60.5.2ESR

Log reports: https://crash-stats.mozilla.com/report/index/8b0db8fe-fba8-4cfb-b621-c87740190507 - Without Sophos installed on the machine and running in safe mode - this is on a test machine

https://crash-stats.mozilla.com/report/index/94037459-040a-404a-a7f0-3aca70190507 - Without Sophos installed - this is on a test machine

https://crash-stats.mozilla.com/report/index/62aa7ab3-0adb-47b7-ab20-26de60190507 - Without Sophos installed - this is on a test machine

https://crash-stats.mozilla.com/report/index/c5770d27-a023-43da-aa2b-06f3a0190501 https://crash-stats.mozilla.com/report/index/30dae469-7400-49d8-b020-748760190501 https://crash-stats.mozilla.com/report/index/8ab54247-3add-431e-8176-6f4ef0190501#tab-metadata https://crash-stats.mozilla.com/report/index/04819f59-8ff6-4d9e-82f8-ea8910190501#tab-metadata - With Sophos installed - PROD machine

On our non-persistent VDI environment we experiencing users where FireFox crashes frequently - We're running W7 Enterprise 32bits - Firefox version 60.6.1ESR 32 bits i was expecting Sophos to causing this issue, so i created a new VDI machine without Sophos installed. The same issue appered. I can reproduce the issue when launching a radio station on http://www.onlineluisteren.nl/ Issue appears between the 5 minutes and 2 hours Worknotes: - Launched firefox in safe mode - Turned off hardware acceleration - created a new VDI image without our anti-virus 'Sophos' - issue was also happening with Firefox 60.5.2ESR Log reports: https://crash-stats.mozilla.com/report/index/8b0db8fe-fba8-4cfb-b621-c87740190507 - Without Sophos installed on the machine and running in safe mode - this is on a test machine https://crash-stats.mozilla.com/report/index/94037459-040a-404a-a7f0-3aca70190507 - Without Sophos installed - this is on a test machine https://crash-stats.mozilla.com/report/index/62aa7ab3-0adb-47b7-ab20-26de60190507 - Without Sophos installed - this is on a test machine https://crash-stats.mozilla.com/report/index/c5770d27-a023-43da-aa2b-06f3a0190501 https://crash-stats.mozilla.com/report/index/30dae469-7400-49d8-b020-748760190501 https://crash-stats.mozilla.com/report/index/8ab54247-3add-431e-8176-6f4ef0190501#tab-metadata https://crash-stats.mozilla.com/report/index/04819f59-8ff6-4d9e-82f8-ea8910190501#tab-metadata - With Sophos installed - PROD machine

Ausgewählte Lösung

We've managed to resolve the issue. A Citrix studio policy called: "Disconnected session timer interval' which was enabled caused the issue. After disabling this policy firefox was working fine. We'll report this to citrix for further investigation

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Anwendung

  • User-Agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.103 Safari/537.36

Weitere Informationen

FredMcD
  • Top 10 Contributor
4269 Lösungen 59866 Antworten
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Without Sophos installed on the machine and running in safe mode - this is on a test machine

Product Firefox Release Channel esr Version 60.6.1esr Build ID 20190322020346 (2019-03-22) OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-8b0db8fe-fba8-4cfb-b621-c87740190507 Signature: IPCError-browser | ShutDownKill

Crash Reason EXCEPTION_BREAKPOINT

Attention Sumo's there are 60 related bug reports

Without Sophos installed - this is on a test machine

bp-94037459-040a-404a-a7f0-3aca70190507 Signature: `anonymous namespace'::current_stream_delay

Crash Reason EXCEPTION_BREAKPOINT

Without Sophos installed - this is on a test machine

bp-62aa7ab3-0adb-47b7-ab20-26de60190507 Signature: mozilla::ipc::IPDLParamTraits<T>::WriteInternal<T>

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

<blockquote>Without Sophos installed on the machine and running in safe mode - this is on a test machine </blockquote> Product Firefox Release Channel esr Version 60.6.1esr Build ID 20190322020346 (2019-03-22) OS Windows 7 OS Version 6.1.7601 Service Pack 1 bp-8b0db8fe-fba8-4cfb-b621-c87740190507 Signature: IPCError-browser | ShutDownKill Crash Reason EXCEPTION_BREAKPOINT Attention Sumo's there are 60 related bug reports <blockquote>Without Sophos installed - this is on a test machine </blockquote> bp-94037459-040a-404a-a7f0-3aca70190507 Signature: `anonymous namespace'::current_stream_delay Crash Reason EXCEPTION_BREAKPOINT <blockquote>Without Sophos installed - this is on a test machine </blockquote> bp-62aa7ab3-0adb-47b7-ab20-26de60190507 Signature: mozilla::ipc::IPDLParamTraits<T>::WriteInternal<T> Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
FredMcD
  • Top 10 Contributor
4269 Lösungen 59866 Antworten
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bp-c5770d27-a023-43da-aa2b-06f3a0190501 Signature: SnowWhiteKiller::~SnowWhiteKiller

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

swi_ifslsp.dll = Sophos Anti-Virus

This is for Sumo's Related Bugs 901448 NEW --- crash in SnowWhiteKiller::~SnowWhiteKiller ++++++++++++++++++++++++++++++++++++++++++++ bp-30dae469-7400-49d8-b020-748760190501 Signature: js::NativeObject::addDataPropertyInternal

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

swi_ifslsp.dll = Sophos Anti-Virus +++++++++++++++++++++++++++++++++++++++++ bp-8ab54247-3add-431e-8176-6f4ef0190501 Signature: style::stylist::CascadeData::add_stylesheet<T>

swi_ifslsp.dll = Sophos Anti-Virus

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

This is for Sumo's Related Bugs 1457480 NEW --- Crash in static union core::result::Result<T> style::stylist::CascadeData::add_stylesheet<T>

1401173 RESOLVED DUPLICATE stylo: Crash in mozalloc_abort | abort | style::stylist::{{impl}}::add_stylesheet<T>

With Sophos installed - PROD machine

bp-04819f59-8ff6-4d9e-82f8-ea8910190501 Signature: cssparser::serializer::serialize_identifier<T>

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

swi_ifslsp.dll = Sophos Anti-Virus

bp-c5770d27-a023-43da-aa2b-06f3a0190501 Signature: SnowWhiteKiller::~SnowWhiteKiller Crash Reason EXCEPTION_ACCESS_VIOLATION_READ swi_ifslsp.dll = Sophos Anti-Virus This is for Sumo's Related Bugs 901448 NEW --- crash in SnowWhiteKiller::~SnowWhiteKiller ++++++++++++++++++++++++++++++++++++++++++++ bp-30dae469-7400-49d8-b020-748760190501 Signature: js::NativeObject::addDataPropertyInternal Crash Reason EXCEPTION_ACCESS_VIOLATION_READ swi_ifslsp.dll = Sophos Anti-Virus +++++++++++++++++++++++++++++++++++++++++ bp-8ab54247-3add-431e-8176-6f4ef0190501 Signature: style::stylist::CascadeData::add_stylesheet<T> swi_ifslsp.dll = Sophos Anti-Virus msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder This is for Sumo's Related Bugs 1457480 NEW --- Crash in static union core::result::Result<T> style::stylist::CascadeData::add_stylesheet<T> 1401173 RESOLVED DUPLICATE stylo: Crash in mozalloc_abort | abort | style::stylist::{{impl}}::add_stylesheet<T> <blockquote> With Sophos installed - PROD machine </blockquote> bp-04819f59-8ff6-4d9e-82f8-ea8910190501 Signature: cssparser::serializer::serialize_identifier<T> Crash Reason EXCEPTION_ACCESS_VIOLATION_READ swi_ifslsp.dll = Sophos Anti-Virus
FredMcD
  • Top 10 Contributor
4269 Lösungen 59866 Antworten
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This will take some time to research. Meanwhile; Update Sophos Anti-Virus. If the problem continues, disable it.

I called for more help. Are these on the same machine? Part of an Enterprise?

This will take some time to research. Meanwhile; Update Sophos Anti-Virus. If the problem continues, disable it. I called for more help. Are these on the same machine? Part of an Enterprise?

Fragesteller

FredMcD said

This will take some time to research. Meanwhile; Update Sophos Anti-Virus. If the problem continues, disable it. I called for more help. Are these on the same machine? Part of an Enterprise?

The crashreports where Sophos is disabled is on one machine. The others are/could be on multiple machines. The users we have change machines once then logoff and logon

The first 3 crash reports are with sophos uninstalled. https://crash-stats.mozilla.com/report/index/8b0db8fe-fba8-4cfb-b621-c87740190507 https://crash-stats.mozilla.com/report/index/94037459-040a-404a-a7f0-3aca70190507 https://crash-stats.mozilla.com/report/index/62aa7ab3-0adb-47b7-ab20-26de60190507

This is in an enterprise environment

''FredMcD [[#answer-1220332|said]]'' <blockquote> This will take some time to research. Meanwhile; Update Sophos Anti-Virus. If the problem continues, disable it. I called for more help. Are these on the same machine? Part of an Enterprise? </blockquote> The crashreports where Sophos is disabled is on one machine. The others are/could be on multiple machines. The users we have change machines once then logoff and logon The first 3 crash reports are with sophos uninstalled. https://crash-stats.mozilla.com/report/index/8b0db8fe-fba8-4cfb-b621-c87740190507 https://crash-stats.mozilla.com/report/index/94037459-040a-404a-a7f0-3aca70190507 https://crash-stats.mozilla.com/report/index/62aa7ab3-0adb-47b7-ab20-26de60190507 This is in an enterprise environment
FredMcD
  • Top 10 Contributor
4269 Lösungen 59866 Antworten
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Did you update Firefox ESR to the latest version; Firefox ESR 60.6.2 May 5, 2019 Repaired certificate chain to re-enable web extensions that had been disabled

Did you update Firefox ESR to the latest version; Firefox ESR 60.6.2 May 5, 2019 Repaired certificate chain to re-enable web extensions that had been disabled
FredMcD
  • Top 10 Contributor
4269 Lösungen 59866 Antworten
Veröffentlicht
bp-8b0db8fe-fba8-4cfb-b621-c87740190507
Signature: IPCError-browser | ShutDownKill

A ShutDownKill normally means something about the browser is not responding or taking too long to do its job.

<blockquote>bp-8b0db8fe-fba8-4cfb-b621-c87740190507<br> Signature: IPCError-browser | ShutDownKill</blockquote> A ShutDownKill normally means something about the browser is not responding or taking too long to do its job.

Geändert am von FredMcD

Fragesteller

FredMcD said

Did you update Firefox ESR to the latest version; Firefox ESR 60.6.2 May 5, 2019 Repaired certificate chain to re-enable web extensions that had been disabled

We've just updated on the 3th of May to 60.6.1ESR. I'll dive into the update by today and see if i can create a new image wit the latest version of FF. (will take some time)

''FredMcD [[#answer-1220335|said]]'' <blockquote> Did you update Firefox ESR to the latest version; Firefox ESR 60.6.2 May 5, 2019 Repaired certificate chain to re-enable web extensions that had been disabled </blockquote> We've just updated on the 3th of May to 60.6.1ESR. I'll dive into the update by today and see if i can create a new image wit the latest version of FF. (will take some time)

Fragesteller

I've updated to 60.6.2esr and the same issue happend. There is no anti virus imstalled on this machine:

https://crash-stats.mozilla.com/report/index/7c178b84-b69c-4909-882c-4aa330190508


And the same happend when i launch FF in safe mode https://crash-stats.mozilla.com/report/index/e18f5a95-80f3-4850-88ce-24d5f0190508

I've updated to 60.6.2esr and the same issue happend. There is no anti virus imstalled on this machine: https://crash-stats.mozilla.com/report/index/7c178b84-b69c-4909-882c-4aa330190508 And the same happend when i launch FF in safe mode https://crash-stats.mozilla.com/report/index/e18f5a95-80f3-4850-88ce-24d5f0190508
FredMcD
  • Top 10 Contributor
4269 Lösungen 59866 Antworten
Veröffentlicht

Product Firefox Release Channel esr Version 60.6.2esr Build ID 20190504220028 (2019-05-04)

bp-7c178b84-b69c-4909-882c-4aa330190508 Signature: mozilla::ipc::IPDLParamTraits<T>::WriteInternal<T>

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

And the same happend when i launch FF in safe mode

bp-e18f5a95-80f3-4850-88ce-24d5f0190508 Signature: js::Call

Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE

This is for Sumo's Related Bugs 1295120 NEW --- Crash in js::Call

Product Firefox Release Channel esr Version 60.6.2esr Build ID 20190504220028 (2019-05-04) bp-7c178b84-b69c-4909-882c-4aa330190508 Signature: mozilla::ipc::IPDLParamTraits<T>::WriteInternal<T> Crash Reason EXCEPTION_ACCESS_VIOLATION_READ <blockquote> And the same happend when i launch FF in safe mode </blockquote> bp-e18f5a95-80f3-4850-88ce-24d5f0190508 Signature: js::Call Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE This is for Sumo's Related Bugs 1295120 NEW --- Crash in js::Call
FredMcD
  • Top 10 Contributor
4269 Lösungen 59866 Antworten
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I called for more help.

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

I called for more help. Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Secure''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Ausgewählte Lösung

We've managed to resolve the issue. A Citrix studio policy called: "Disconnected session timer interval' which was enabled caused the issue. After disabling this policy firefox was working fine. We'll report this to citrix for further investigation

We've managed to resolve the issue. A Citrix studio policy called: "Disconnected session timer interval' which was enabled caused the issue. After disabling this policy firefox was working fine. We'll report this to citrix for further investigation
FredMcD
  • Top 10 Contributor
4269 Lösungen 59866 Antworten
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That was very good work. Well done.

That was very good work. Well done.