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My version 56.02 of Firefox displays zero studies info despite being checked. How do I get the fix?

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I have an older browser, which I DO NOT want to update, as it's the last one that works with all my add-ons and bookmarks. But, even though I went in and checked the boxes to allow Studies, I am getting no information at all when I go to the about: studies page. I only see a box with, "What's this? Firefox may install and run studies from time to time. Learn more".

This has been going on for hours. No fix is showing up, much less installing, and my browser is utterly borked. Can I get the studies manually somewhere? Help would be appreciated.

I have an older browser, which I DO NOT want to update, as it's the last one that works with all my add-ons and bookmarks. But, even though I went in and checked the boxes to allow Studies, I am getting no information at all when I go to the about: studies page. I only see a box with, "What's this? Firefox may install and run studies from time to time. Learn more". This has been going on for hours. No fix is showing up, much less installing, and my browser is utterly borked. Can I get the studies manually somewhere? Help would be appreciated.

Ausgewählte Lösung

UPDATE: Firefox 66.0.4 and 60.6.2esr are now available with the new certificate needed to solve this problem. See: Update Firefox to the latest release.

Hi Alikhat, could you check whether the certificate was added. That would be on the Options/Preferences page:

  • Windows: "3-bar" menu button (or Tools menu) > Options
  • Mac: "3-bar" menu button (or Firefox menu) > Preferences
  • Linux: "3-bar" menu button (or Edit menu) > Preferences
  • Any system: type or paste about:preferences into the address bar and press Enter/Return to load it

In the search box at the top of the page, type cert and Firefox should filter to the Certificates section. Then click the "View Certificates" button. Check the "Authorities" tab to see whether Mozilla is listed with the new certificate. You can compare the attached screenshot.

If the certificate was NOT added:

Try one of the manual methods listed in this reply or the ones that follow it: https://support.mozilla.org/questions/1258208#answer-1218876

If the certificate WAS added:

Your Firefox should have triggered re-verification already, but you could try steps (2) and (3) in the above-referenced reply.

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Mehr Details zum System

Installierte Plugins

  • Shockwave Flash 32.0 r0

Anwendung

  • Firefox 56.0.2
  • User-Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0
  • Hilfe-URL: https://support.mozilla.org/1/firefox/56.0.2/WINNT/en-US/

Erweiterungen

  • Autofill Forms 1.1.8 (autofillForms@blueimp.net)
  • Expire History By Days 1.3.1 (expire-history-by-days@bonardo.net)
  • Flash Block 4.20.13.1-signed.1-signed ({95ab36d4-fb6f-47b0-8b8d-e5f3bd547953})
  • MeasureIt 0.4.15 ({75CEEE46-9B64-46f8-94BF-54012DE155F0})
  • Page Portal 0.1.1-signed.1-signed (page-portal@erikvold.com)
  • Toggle animated GIFs 1.3.1 (giftoggle@simonsoftware.se)
  • YesScript 2.2 (yesscript@userstyles.org)
  • YouTube High Definition 63.1.5 ({7b1bf0b6-a1b9-42b0-b75d-252036438bdc})
  • Adblock Plus - free ad blocker 3.5.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}) (inaktiv)
  • Blur 8.0.2481 (donottrackplus@abine.com) (inaktiv)
  • Classic Theme Restorer 1.7.7 (ClassicThemeRestorer@ArisT2Noia4dev) (inaktiv)
  • F.B Purity - Cleans up Facebook (WX) 28.1.1.0 (fbpElectroWebExt@fbpurity.com) (inaktiv)
  • McAfee® WebAdvisor 7.0.0.27772 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (inaktiv)

JavaScript

  • incrementalGCEnabled: True

Grafiken

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  • adapterDescription2:
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  • driverDate: 2-6-2019
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  • webgl2DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
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  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000a17a) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: False

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jscher2000
  • Top 10 Contributor
8575 Lösungen 70114 Antworten
Veröffentlicht

Ausgewählte Lösung

UPDATE: Firefox 66.0.4 and 60.6.2esr are now available with the new certificate needed to solve this problem. See: Update Firefox to the latest release.

Hi Alikhat, could you check whether the certificate was added. That would be on the Options/Preferences page:

  • Windows: "3-bar" menu button (or Tools menu) > Options
  • Mac: "3-bar" menu button (or Firefox menu) > Preferences
  • Linux: "3-bar" menu button (or Edit menu) > Preferences
  • Any system: type or paste about:preferences into the address bar and press Enter/Return to load it

In the search box at the top of the page, type cert and Firefox should filter to the Certificates section. Then click the "View Certificates" button. Check the "Authorities" tab to see whether Mozilla is listed with the new certificate. You can compare the attached screenshot.

If the certificate was NOT added:

Try one of the manual methods listed in this reply or the ones that follow it: https://support.mozilla.org/questions/1258208#answer-1218876

If the certificate WAS added:

Your Firefox should have triggered re-verification already, but you could try steps (2) and (3) in the above-referenced reply.

'''UPDATE: Firefox 66.0.4 and 60.6.2esr are now available with the new certificate needed to solve this problem. See: [[Update Firefox to the latest release]].''' Hi Alikhat, could you check whether the certificate was added. That would be on the Options/Preferences page: * Windows: "3-bar" menu button (or Tools menu) > Options * Mac: "3-bar" menu button (or Firefox menu) > Preferences * Linux: "3-bar" menu button (or Edit menu) > Preferences * Any system: type or paste '''about:preferences''' into the address bar and press Enter/Return to load it In the search box at the top of the page, type ''cert'' and Firefox should filter to the '''Certificates''' section. Then click the "View Certificates" button. Check the "Authorities" tab to see whether Mozilla is listed with the new certificate. You can compare the attached screenshot. ''If the certificate was NOT added:'' Try one of the manual methods listed in this reply or the ones that follow it: https://support.mozilla.org/questions/1258208#answer-1218876 ''If the certificate WAS added: Your Firefox should have triggered re-verification already, but you could try steps (2) and (3) in the above-referenced reply.

Geändert am von jscher2000

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Fragesteller

THANK YOU! This worked like a charm.

THANK YOU! This worked like a charm.
Hat Ihnen das weitergeholfen?
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