What happens when you try to play Netflix video in Firefox? Is there a particular error message, player doesn't start, crash, etc.

In the past, some users reported they couldn't start the player when autoplay was disabled. I assume that was fixed by now but, if not, check the left end of the address bar for the media autoplay icon and if you find it, give Netflix permanent autoplay permission.

Did Widevine -- the plugin needed for sites that use Digital Rights Management (DRM) on their videos -- install successfully? You can check that it is installed and set to Always Activate on the Add-ons page. Either:

• Ctrl+Shift+a (Mac: Command+Shift+a)
• "3-bar" menu button (or Tools menu) > Add-ons
• type or paste about:addons in the address bar and press Enter/Return

In the left column of the Add-ons page, click Plugins.

Then check the list on the right side. Also: Watch DRM content on Firefox.

My error message (i have the same problem) is F7703-1290

Hi jamonit,

Netflix Error F7703-1290 https://help.netflix.com/en/search?ui_action=is-netflix-down-search&q=Netflix+Error+F7703-1290

Thanks but my error code (Error F7703-1290) doesn't seem to be listed.

Netflix Error F7703-1290 means that Netflix is DOWN.

But it works in Chrome.

Hi jamonit, There are several posts here on the forum in regard to Netflix/Prime Video/Hulu/WidevineDRM having an ongoing issue failing to play movies.

Chrome was having problems, also, so, it is obviously not a browser specific problem.

I said Chrome was because I understand that they have updated their WidevineDRM recently. That update hasn't been released globally, yet.

OK. So does that mean this is a Mozilla problem and I have to wait for a fix?

It means that it's a Google/Widevine problem and you have to wait for it.

Go ahead and do what the boss-man here would do - use another browser for a while. He wouldn't waste his money away paying for movies and can't watch them.

Check back to see if Widevine got it's update here. You never know. It could be any minute.

OK, thanks for your help. At least I know where the problem is (I hate fixing symptoms and not causes :-))

Enjoy your movies!

and

Browse Safe!

As usual, NONE of this solved the problem, although the answer was gleefully saying it USED to be a CHROME problem, too, but isn't anymore because CHROME finally updated to fix the problem, but slyly skipped around confessing a MOZILLA problem by saying the complainers need to WAIT for a GOOGLE fix. (in MOZILLA). Anyhoo... STILL DOESN'T PLAY IN MOZILLA. No problem though, I'm STILL USING A DIFFERENT BROWSER instead of Mozilla... tired of the dances with the sly answers. Chrome has NEVER not played my Netflix or any other content. Big tongue out at you guys. The only reason I even tried Mozilla again was due to these "answers" piled up in my email.

I can watch trailers on Amazon Prime. I can watch movies on IMDb. I just created an account with Netflix and it works fine.

My_Cheese_Is_Slippin' said

I can watch trailers on Amazon Prime. I can watch movies on IMDb. I just created an account with Netflix and it works fine.

That's funny, because just a few days ago on 9/21 you told someone a Chrome problem was a a Google/Widevine problem, but it was fixed, and when that person replied questioning if that meant it was also the Mozilla problem, you answered as follows, which sounds like an agreement that it isn't working in Mozilla, and told them to just "wait." for GOOGLE to fix the problem in Mozilla, that it already fixed in Chrome, per your statement in a yet another prior answer. I still stand by the browser which never gives me a headache... ever. Chrome.

<Quote> It means that it's a Google/Widevine problem and you have to wait for it.

Go ahead and do what the boss-man here would do - use another browser for a while. He wouldn't waste his money away paying for movies and can't watch them.

Check back to see if Widevine got it's update here. You never know. It could be any minute.