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brightcove player does not do well in firefox. any help?

  • 8 Antworten
  • 1 hat dieses Problem
  • 15 Aufrufe
  • Letzte Antwort von cor-el

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brightcove player is used on my Golf Channel and it stutters and pauses in video playback. Sound does not stutter. Firefox is the only browser with this problem. Can anyone help

brightcove player is used on my Golf Channel and it stutters and pauses in video playback. Sound does not stutter. Firefox is the only browser with this problem. Can anyone help

Alle Antworten (8)

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Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps:

  1. Click the menu button Fx57Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the General panel.
  3. Under Performance, uncheck Use recommended performance settings. Additional settings will be displayed.
    Fx55Performance-disableHWA
  4. Uncheck Use hardware acceleration when available.
  5. Close Firefox completely and then restart Firefox to see if the problem persists.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

Thank you.

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Thanks. I already have it set that way. Also have drivers updated for video card and since I can get the same video to work perfectly in Chrome I suspect Firefox or Brightcove are the problem.

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Have to tried Firefox Safe Mode to see if the issue is present in there?

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maineiacbob said

Brightcove player is used on my Golf Channel and it stutters and pauses in video playback. Sound does not stutter. Firefox is the only browser with this problem. Can anyone help

Public link to test?

Please do the following:

Click on the Windows icon 'Start' (bottom-left) and in the right column, bottom, click on Run. Enter in:

<center>DxDiag /64bit</center>
<center> (Skip the '/64bit' part if it's Windows 32-Bit.)</center>

...Wait until the green bar loads and disappears, then click "Save All Information".
Post back here in the Forum, just these information parts, under these three Headers:


System Information



Display Devices



Disk & DVD/CD-ROM Drives



~Pj

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HERE IS THE DATA ---THANKS FOR THE REVIEW AND HELP BOB

System Information


Time of this report: 3/27/2019, 09:41:41

      Machine name: SESI
  Operating System: Windows 7 Professional 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.190305-1700)
          Language: English (Regional Setting: English)

System Manufacturer: Hewlett-Packard

      System Model: HP Compaq 6730s
              BIOS: Default System BIOS
         Processor: Intel(R) Core(TM)2 Duo CPU     T5870  @ 2.00GHz (2 CPUs), ~2.0GHz
            Memory: 4096MB RAM

Available OS Memory: 2972MB RAM

         Page File: 3140MB used, 2806MB available
       Windows Dir: C:\Windows
   DirectX Version: DirectX 11

DX Setup Parameters: Not found

  User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
   DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode

Display Devices


         Card name: Mobile Intel(R) 4 Series Express Chipset Family
      Manufacturer: Intel Corporation
         Chip type: Mobile Intel(R) 4 Series Express Chipset Family
          DAC type: Internal
        Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_30E8103C&REV_07
    Display Memory: 1294 MB
  Dedicated Memory: 64 MB
     Shared Memory: 1230 MB
      Current Mode: 1280 x 800 (32 bit) (60Hz)
      Monitor Name: Generic PnP Monitor
     Monitor Model: unknown
        Monitor Id: SEC5045
       Native Mode: 1280 x 800(p) (59.976Hz)
       Output Type: Internal
      Monitor Name: Generic Non-PnP Monitor
     Monitor Model: unknown
        Monitor Id: 
       Native Mode: unknown
       Output Type: HD15
       Driver Name: igdumdx32.dll,igd10umd32.dll

Driver File Version: 8.15.0010.2413 (English)

    Driver Version: 8.15.10.2413
       DDI Version: 10
      Driver Model: WDDM 1.1
 Driver Attributes: Final Retail
  Driver Date/Size: 6/3/2011 13:24:28, 571904 bytes
       WHQL Logo'd: Yes
   WHQL Date Stamp: 
 Device Identifier: {D7B78E66-6902-11CF-E17A-E210A7C2C535}
         Vendor ID: 0x8086
         Device ID: 0x2A42
         SubSys ID: 0x30E8103C
       Revision ID: 0x0007
Driver Strong Name: oem22.inf:Intel.Mfg:iCNT0:8.15.10.2413:pci\ven_8086&dev_2a42&subsys_30e8103c
    Rank Of Driver: 00E60001
       Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C 
  Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
      D3D9 Overlay: Supported
           DXVA-HD: Supported
      DDraw Status: Enabled
        D3D Status: Enabled
        AGP Status: Enabled

Sound Devices


           Description: Speakers (SoundMAX Integrated Digital HD Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
           Hardware ID: HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&SUBSYS_103C3614&REV_1004
       Manufacturer ID: 1
            Product ID: 100
                  Type: WDM
           Driver Name: ADIHdAud.sys
        Driver Version: 6.10.0001.7255 (English)
     Driver Attributes: Final Retail
           WHQL Logo'd: Yes
         Date and Size: 5/18/2009 14:32:58, 381440 bytes
           Other Files: 
       Driver Provider: AnalogDevices
        HW Accel Level: Basic
             Cap Flags: 0xF1F
   Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0
             HW Memory: 0
      Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
  I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No


Disk & DVD/CD-ROM Drives


     Drive: C:
Free Space: 15.1 GB

Total Space: 500.7 GB File System: NTFS

     Model: Crucial_CT525MX300SSD1 ATA Device
     Drive: E:
Free Space: 1061.4 GB

Total Space: 1907.7 GB File System: NTFS

     Model: Seagate Backup+  Desk USB Device
     Drive: D:
     Model: HL-DT-ST DVDRAM GT20L ATA Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/20/2010 17:29:03, 108544 bytes
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maineiacbob said

...I have drivers updated for video card and since I can get the same video to work perfectly in Chrome I suspect Firefox or Brightcove are the problem.

Perhaps try the HP Site:

https://support.hp.com/us-en/drivers

Maybe some 'other' driver may help.

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Hello all I have all the latest HP drivers. It's not the computer. It's the software using Firefox. Add on and extensions are correct. Flash is correct. I sent a DxFiag file out. Anyone read it?

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Is this with the HTML5 media player or is a Flash based player used? You can check this via the right-click context menu of the player area.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

Also make sure that your security software isn't interfering.