X
Tippen Sie hierhin, um die Version dieser Website für Mobilgeräte aufzurufen.

Hilfeforum

Firefox crashing when windows starts

Veröffentlicht

Since the last update to Firefox, cause it wanted to bugged me NON STOP, every time I restart my PC Firefox act's like it crashed giving me the " sorry. we’re having trouble getting your pages back. " and just not after starting the PC up and letting it sit there I saw a pop up saying Firefox has crashed even tho it was NEVER OPEN, but i guess something in 65.0.2 causing Firefox to run when the system boot that then crashes EVERY TIME. No crash report is saved as far as i can see tho.

Since the last update to Firefox, cause it wanted to bugged me NON STOP, every time I restart my PC Firefox act's like it crashed giving me the " sorry. we’re having trouble getting your pages back. " and just not after starting the PC up and letting it sit there I saw a pop up saying Firefox has crashed even tho it was NEVER OPEN, but i guess something in 65.0.2 causing Firefox to run when the system boot that then crashes EVERY TIME. No crash report is saved as far as i can see tho.

Ausgewählte Lösung

Could you try Firefox 66.0.1, but this way:

Clean Reinstall

This takes about 5 minutes. It's not about your settings, it's about making sure the program files are clean (no inconsistent or alien code files). As described below, this process does not disturb your existing settings. It's not essential to uninstall Firefox, but you can if you like, saying No to any request about removing personal data.

(A) Download a fresh installer for Firefox to a convenient location:

https://www.mozilla.org/firefox/all/

(B) Exit out of Firefox (if applicable).

If you use Microsoft Office, please change your default browser to Internet Explorer temporarily before the next step.

(C) Using Windows Explorer/My Computer (hold down the Windows key and press E to launch it), right-click > rename the program folder as follows (you might have one or both):

C:\Program Files (x86)\Mozilla Firefox =to=> C:\Program Files (x86)\OldFirefox

C:\Program Files\Mozilla Firefox =to=> C:\Program Files\OldFirefox

(D) Run the installer you downloaded in step (A). It should automatically connect to your existing settings.

Any improvement at your next startup?

Diese Antwort im Kontext lesen 1

Mehr Details zum System

Installierte Plugins

  • Shockwave Flash 32.0 r0

Anwendung

  • User-Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:65.0) Gecko/20100101 Firefox/65.0

Weitere Informationen

jscher2000
  • Top 10 Contributor
8788 Lösungen 71869 Antworten
Veröffentlicht

Hilfreiche Antwort

Firefox should not run unless you start it. There is an exception on Windows 10 in some circumstances, but your Firefox reported it is running on Windows 7. Just in case: Firefox starts automatically when I restart Windows.

How long do you usually wait after exiting Firefox before you shut down Windows? Firefox may take up to 60 seconds to either shut down normally or detect that it is stuck and crash itself. If you are not allowing a minute, please try that the next time. If you get a shutdown crash dialog, that may help point toward the source of the problem.

Firefox should not run unless you start it. There is an exception on Windows 10 in some circumstances, but your Firefox reported it is running on Windows 7. Just in case: [[Firefox starts automatically when I restart Windows]]. How long do you usually wait after exiting Firefox before you shut down Windows? Firefox may take up to 60 seconds to either shut down normally or detect that it is stuck and crash itself. If you are not allowing a minute, please try that the next time. If you get a shutdown crash dialog, that may help point toward the source of the problem.

Fragesteller

Testing a little bit after a reboot it seem that it is saving the old tab's from closing the browser. If I open Firefox right after a boot up the tab's open and it works find but about 30 seconds later I get the sorry. we’re having trouble getting your pages back. It's almost like Firefox is forcing the Restore previous session even tho it is not checked.

Testing a little bit after a reboot it seem that it is saving the old tab's from closing the browser. If I open Firefox right after a boot up the tab's open and it works find but about 30 seconds later I get the sorry. we’re having trouble getting your pages back. It's almost like Firefox is forcing the Restore previous session even tho it is not checked.
Some Random Techie 0 Lösungen 5 Antworten
Veröffentlicht

This sounds like a bug, it may need to be reported.

This sounds like a bug, it may need to be reported.
cor-el
  • Top 10 Contributor
  • Moderator
17571 Lösungen 158915 Antworten
Veröffentlicht

Firefox will try to restore the previous session in cases where Firefox didn't close properly the last time you closed it. This is considered as a shutdown/hang crash.

Use one of these to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.

  • "3-bar" menu button -> Exit (Power button)
  • Windows: File -> Exit
  • Mac: Firefox -> Quit Firefox
  • Linux: File -> Quit

Also make sure you give Firefox enough time to close properly before you shutdown Windows like posted above.

Firefox will try to restore the previous session in cases where Firefox didn't close properly the last time you closed it. This is considered as a shutdown/hang crash. Use one of these to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar. *"3-bar" menu button -> Exit (Power button) *Windows: File -> Exit *Mac: Firefox -> Quit Firefox *Linux: File -> Quit Also make sure you give Firefox enough time to close properly before you shutdown Windows like posted above.

Fragesteller

I've given it 5 mins before shutting down still does it even using File -> Exit

It doesn't do it any other time when I close Firefox for say an hour and come back it only seems to do it when windows starts up.

I've given it 5 mins before shutting down still does it even using File -> Exit It doesn't do it any other time when I close Firefox for say an hour and come back it only seems to do it when windows starts up.

Geändert am von furydeath9

WestEnd 60 Lösungen 5387 Antworten
Veröffentlicht

Sounds like you got O/S issue where it doesn't recognize a close command for the Browser window. You should check your startup options to verify what is starting up and disable what shouldn't be running when Windows starts.

Sounds like you got O/S issue where it doesn't recognize a close command for the Browser window. You should check your startup options to verify what is starting up and disable what shouldn't be running when Windows starts.

Fragesteller

It wasn't doing this before 65.0 if I open firefox RIGHT after the PC boot's up it's find still pulls the tabs back up but they at least show up only after a few min will firefox jump to unable to restore instead of just starting a new one.

even if I close firefox and reopen it so it loads the home page once I restart it goes back to trying to load the last tabs.

It wasn't doing this before 65.0 if I open firefox RIGHT after the PC boot's up it's find still pulls the tabs back up but they at least show up only after a few min will firefox jump to unable to restore instead of just starting a new one. even if I close firefox and reopen it so it loads the home page once I restart it goes back to trying to load the last tabs.

Geändert am von furydeath9

Fragesteller

downgraded back to 64 going to see if that fixed it

downgraded back to 64 going to see if that fixed it

Geändert am von furydeath9

cor-el
  • Top 10 Contributor
  • Moderator
17571 Lösungen 158915 Antworten
Veröffentlicht

Maybe check the Windows Event log to see if that shows some detail.

Maybe check the Windows Event log to see if that shows some detail.

Fragesteller

did work on 64 but 63 works just fine so so. Still forced to return to the old tab even tho that IS NOT CHECKED TO DO but it at least found what the tab was.

did work on 64 but 63 works just fine so so. Still forced to return to the old tab even tho that IS NOT CHECKED TO DO but it at least found what the tab was.

Fragesteller

seems to be working now tho doesn't answer why Firefox is Restore previous session WHEN IT'S CHECKED OFF.

seems to be working now tho doesn't answer why Firefox is Restore previous session WHEN IT'S CHECKED OFF.

Fragesteller

well now that firefox can bearly load a web site I guess it doesn't matter off to crome. Least that LOADS web sites.

well now that firefox can bearly load a web site I guess it doesn't matter off to crome. Least that LOADS web sites.
jscher2000
  • Top 10 Contributor
8788 Lösungen 71869 Antworten
Veröffentlicht

furydeath9 said

well now that firefox can bearly load a web site I guess it doesn't matter off to crome. Least that LOADS web sites.

Firefox is slow at loading sites, or gives error messages?

''furydeath9 [[#answer-1207378|said]]'' <blockquote> well now that firefox can bearly load a web site I guess it doesn't matter off to crome. Least that LOADS web sites. </blockquote> Firefox is slow at loading sites, or gives error messages?

Fragesteller

slow to loading the web site, working for now but as to my orginal now I'm getting a pop up saying firefox closed unexpectedly while starting. This after BOOTING the PC and not even trying to open firefox so I guess firefox is trying to open it's self with windows or something


Well, I got to use it once and now nothing loads again chrome is fine tho so it's not my internet. just the firefox..having a meltdown it seems.

slow to loading the web site, working for now but as to my orginal now I'm getting a pop up saying firefox closed unexpectedly while starting. This after BOOTING the PC and not even trying to open firefox so I guess firefox is trying to open it's self with windows or something Well, I got to use it once and now nothing loads again chrome is fine tho so it's not my internet. just the firefox..having a meltdown it seems.

Geändert am von furydeath9

jscher2000
  • Top 10 Contributor
8788 Lösungen 71869 Antworten
Veröffentlicht

On Windows 7, Firefox should never try to start itself automatically. This is where we started the thread, right?

Could you look at your startup sequence and see whether Firefox is in there, or any URL launches that would go to Firefox as your default browser. You also could change your default browser temporarily to see what effect that has.

Microsoft has a tool to review a variety of startup triggers: Autoruns for Windows - Windows Sysinternals | Microsoft Docs

On Windows 7, Firefox should never try to start itself automatically. This is where we started the thread, right? Could you look at your startup sequence and see whether Firefox is in there, or any URL launches that would go to Firefox as your default browser. You also could change your default browser temporarily to see what effect that has. Microsoft has a tool to review a variety of startup triggers: [https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns Autoruns for Windows - Windows Sysinternals | Microsoft Docs]
jscher2000
  • Top 10 Contributor
8788 Lösungen 71869 Antworten
Veröffentlicht

We have had a couple threads where some malware installed Firefox on an unexpected path which it started up for its own use. You might want to supplement your regular security software with some additional on-demand cleaners: Troubleshoot Firefox issues caused by malware.

We have had a couple threads where some malware installed Firefox on an unexpected path which it started up for its own use. You might want to supplement your regular security software with some additional on-demand cleaners: [[Troubleshoot Firefox issues caused by malware]].

Fragesteller

Not nothing in the startup, never had this problem before till I updated cause firefox wouldn't stop bugging me to since you can't turn it off.

As far as no loading a web site 5 mins later nothing loading no Server not found or Unable to connect Firefox just sit's here and pretends like it wants to be a working browser.

Not nothing in the startup, never had this problem before till I updated cause firefox wouldn't stop bugging me to since you can't turn it off. As far as no loading a web site 5 mins later nothing loading no Server not found or Unable to connect Firefox just sit's here and pretends like it wants to be a working browser.
jscher2000
  • Top 10 Contributor
8788 Lösungen 71869 Antworten
Veröffentlicht

Ausgewählte Lösung

Could you try Firefox 66.0.1, but this way:

Clean Reinstall

This takes about 5 minutes. It's not about your settings, it's about making sure the program files are clean (no inconsistent or alien code files). As described below, this process does not disturb your existing settings. It's not essential to uninstall Firefox, but you can if you like, saying No to any request about removing personal data.

(A) Download a fresh installer for Firefox to a convenient location:

https://www.mozilla.org/firefox/all/

(B) Exit out of Firefox (if applicable).

If you use Microsoft Office, please change your default browser to Internet Explorer temporarily before the next step.

(C) Using Windows Explorer/My Computer (hold down the Windows key and press E to launch it), right-click > rename the program folder as follows (you might have one or both):

C:\Program Files (x86)\Mozilla Firefox =to=> C:\Program Files (x86)\OldFirefox

C:\Program Files\Mozilla Firefox =to=> C:\Program Files\OldFirefox

(D) Run the installer you downloaded in step (A). It should automatically connect to your existing settings.

Any improvement at your next startup?

Could you try Firefox 66.0.1, but this way: '''Clean Reinstall''' This takes about 5 minutes. It's not about your settings, it's about making sure the program files are clean (no inconsistent or alien code files). As described below, this process does not disturb your existing settings. It's not essential to uninstall Firefox, but you can if you like, saying No to any request about removing personal data. (A) Download a fresh installer for Firefox to a convenient location: https://www.mozilla.org/firefox/all/ (B) Exit out of Firefox (if applicable). ''If you use '''Microsoft Office''', please change your default browser to Internet Explorer temporarily before the next step.'' (C) Using Windows Explorer/My Computer (hold down the Windows key and press E to launch it), right-click > rename the program folder as follows (you might have one or both): C:\Program Files (x86)\Mozilla Firefox =to=> C:\Program Files (x86)\OldFirefox C:\Program Files\Mozilla Firefox =to=> C:\Program Files\OldFirefox (D) Run the installer you downloaded in step (A). It should automatically connect to your existing settings. Any improvement at your next startup?

Fragesteller

well, for now, the web site's are loading I need a min to try a restart test one thing I found tho is my folder was in Program Files (x86) but the new one installed to Program Files

well, for now, the web site's are loading I need a min to try a restart test one thing I found tho is my folder was in Program Files (x86) but the new one installed to Program Files

Fragesteller

well no error on start up, web site's seem to be running smooth gonna need give it a few more try's but it might just have worked *fingers crossed*

well no error on start up, web site's seem to be running smooth gonna need give it a few more try's but it might just have worked *fingers crossed*