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Firefox won't update any previously saved password

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Hello,

For some time now, whenever I get the prompt to update the password on a website I already had login information saved, Firefox does not save the change.

I tried launching Firefox in safemode, with the antivirus off, and in admin mode just in case, but nothing seems to solve the issue. I did check that the update didn't change my privacy settings, but all is good on that front too.

Thanks in advance for your help

Hello, For some time now, whenever I get the prompt to update the password on a website I already had login information saved, Firefox does not save the change. I tried launching Firefox in safemode, with the antivirus off, and in admin mode just in case, but nothing seems to solve the issue. I did check that the update didn't change my privacy settings, but all is good on that front too. Thanks in advance for your help

Mehr Details zum System

Installierte Plugins

  • Shockwave Flash 32.0 r0

Anwendung

  • User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:65.0) Gecko/20100101 Firefox/65.0

Weitere Informationen

FredMcD
  • Top 10 Contributor
4229 Lösungen 59020 Antworten
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Did Firefox ask if you want to save the new data? Are you using any password add-ons or programs?

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

Did Firefox ask if you want to save the new data? Are you using any password add-ons or programs? https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save '''Note:''' Some software, '''like''' Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

Fragesteller

Firefox does ask if I want to replace the old password with the new one. But even if I say yes, when I disconnect and try to login again, the old password is used instead.

I don't have any programs or add-on tied to passwords, and I did try with all security disabled on my computer. The strange thing is, the login.json file shows a modified date of 09/03/2019, so the file has no problem writing it seems.

Firefox does ask if I want to replace the old password with the new one. But even if I say yes, when I disconnect and try to login again, the old password is used instead. I don't have any programs or add-on tied to passwords, and I did try with all security disabled on my computer. The strange thing is, the login.json file shows a modified date of 09/03/2019, so the file has no problem writing it seems.
FredMcD
  • Top 10 Contributor
4229 Lösungen 59020 Antworten
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Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


If the problem remains, open the Password Manager and remove the data for that site.

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? ----------------- If the problem remains, open the Password Manager and remove the data for that site.

Fragesteller

The problem is still present in Safe mode, and afflict every site, not juste one, so removing data doesn't seem like a very effective solution on the long term.

The problem is still present in Safe mode, and afflict every site, not juste one, so removing data doesn't seem like a very effective solution on the long term.
jscher2000
  • Top 10 Contributor
8638 Lösungen 70676 Antworten
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If necessary, you can edit the passwords by hand on the Options page:

  • Windows: "3-bar" menu button (or Tools menu) > Options
  • Mac: "3-bar" menu button (or Firefox menu) > Preferences
  • Linux: "3-bar" menu button (or Edit menu) > Preferences
  • Any system: type or paste about:preferences into the address bar and press Enter/Return to load it

In the left column, click "Privacy & Security".

Scroll down to the Logins & Passwords section and, on the right side, click the "Saved Logins" button. Then click the "Show Passwords" button.

When Firefox shows the password you want to update, double-click it to make it editable.

If necessary, you can edit the passwords by hand on the Options page: * Windows: "3-bar" menu button (or Tools menu) > Options * Mac: "3-bar" menu button (or Firefox menu) > Preferences * Linux: "3-bar" menu button (or Edit menu) > Preferences * Any system: type or paste '''about:preferences''' into the address bar and press Enter/Return to load it In the left column, click "Privacy & Security". Scroll down to the Logins & Passwords section and, on the right side, click the "Saved Logins" button. Then click the "Show Passwords" button. When Firefox shows the password you want to update, double-click it to make it editable.
FredMcD
  • Top 10 Contributor
4229 Lösungen 59020 Antworten
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As a test, Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

As a test, Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Secure''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia
cor-el
  • Top 10 Contributor
  • Moderator
17422 Lösungen 157414 Antworten
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If you can't edit the password by double-click the password field in the Password Manager then there might be a problem with the logins.json file. You can check the Password Manager for fields with an empty name or password in case the login data is corrupted or otherwise malformed. You can also try to open the logins.json in a Firefox tab.

If you can't edit the password by double-click the password field in the Password Manager then there might be a problem with the logins.json file. You can check the Password Manager for fields with an empty name or password in case the login data is corrupted or otherwise malformed. You can also try to open the logins.json in a Firefox tab.

Fragesteller

Well, the good news is that manually changing the password in the password manager does work, so hurray for no corrupted file I guess.

It will do for now, but I was more looking for a way to correct the bug than ignore it at first though.

Thanks anyway for the help

Well, the good news is that manually changing the password in the password manager does work, so hurray for no corrupted file I guess. It will do for now, but I was more looking for a way to correct the bug than ignore it at first though. Thanks anyway for the help