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I cannot edit any 'Two-step authentication' settings

  • 7 Antworten
  • 1 hat dieses Problem
  • 9 Aufrufe
  • Letzte Antwort von 3sf98a

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Hello,

As the title suggests, I am currently logged into Firefox (latest on the public channel) and can access https://accounts.firefox.com/settings, but cannot modify any 'Two-step authentication' settings. I can modify other settings. Logging out is not an option, as I no longer have the 2FA generator and would thus like to remove the old one from my account.

I can modify all other settings, just not any under 'Two-step authentication'. This is not a regression; this issue has been present for well over a year.

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Geändert am von 3sf98a

Alle Antworten (7)

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BUMP. Is there a support email somewhere?

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Try to logout and login again (or remove the cookies from accounts.firefox.com) to get a fresh login to the accounts website.

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cor-el said

Try to logout and login again (or remove the cookies from accounts.firefox.com) to get a fresh login to the accounts website.

Thank you for your reply.

Unfortunately, I cannot do that as I no longer have the site saved in my 2FA application.

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If you can't get a fresh login then you will have to reset the password of this Firefox Account.

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Thanks for your reply.

I am logged-in at one computer and the data it syncing. The password isn't the problem, the two-factor authentication is which I cannot reset due to a bug.

The only option I see is a new Firefox account. Suboptimal solution, unfortunately. It's a shame that it's not possible to contact an actual employee of Mozilla (might be able to remove 2FA manually). Or should I file a bug report?

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You can only disable 2FA on the Settings page via a direct (fresh) login to the Firefox account website like I wrote above.

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So if I understand correctly, my only option is a new account? Is it possible to export all data (on my laptop where I'm logged-in)?