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how to get rid of a malware pop-up messages on MacBookPro

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When I'm using Firefox, on reputable sites, this screen pops up, along with a bunch of beeps. It appears to be from Firefox, but I assume it isn't. Where is coming from? Is is dangerous? How do I get rid of it?

I called Apple support, and they helped me run a scan with MalwareBytes (the scan came up clean), but the problem is still recurring. The Apple support person said to contact Firefox.

When I'm using Firefox, on reputable sites, this screen pops up, along with a bunch of beeps. It appears to be from Firefox, but I assume it isn't. Where is coming from? Is is dangerous? How do I get rid of it? I called Apple support, and they helped me run a scan with MalwareBytes (the scan came up clean), but the problem is still recurring. The Apple support person said to contact Firefox.
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Geändert am von PamCC

Mehr Details zum System

Installierte Plugins

  • Shockwave Flash 32.0 r0

Anwendung

  • User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:65.0) Gecko/20100101 Firefox/65.0

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The image didn't attach to the question. Here it is.

The image didn't attach to the question. Here it is.
WestEnd 60 Lösungen 5387 Antworten
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That url isn't from mozilla nor firefox. Sounds like something from FB itself that is infected.

That url isn't from mozilla nor firefox. Sounds like something from FB itself that is infected.
FredMcD
  • Top 10 Contributor
4266 Lösungen 59814 Antworten
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You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
cor-el
  • Top 10 Contributor
  • Moderator
17566 Lösungen 158879 Antworten
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Such pop-ups are always a scam and clicking the button to proceed can give you malware even if you are on a Mac.

Such pop-ups are always a scam and clicking the button to proceed can give you malware even if you are on a Mac.
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Fragesteller

Thank you, all. Luckily, I did not click the button to proceed. The scan from CleanMyMac X was clean, but perhaps I will try to run some of the others. I didn't realize that different programs detect different issues. Thank you!

Thank you, all. Luckily, I did not click the button to proceed. The scan from CleanMyMac X was clean, but perhaps I will try to run some of the others. I didn't realize that different programs detect different issues. Thank you!
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Fragesteller

I'm still having the same problem. Here is another box that's popping up. Any other advice?

I'm still having the same problem. Here is another box that's popping up. Any other advice?
cor-el
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17566 Lösungen 158879 Antworten
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How do you end up on the websites that open such pop-ups? The URL that shows in the screenshot isn't a URL you would normally visit.


You can check for recently installed suspicious or unknown extensions.

How do you end up on the websites that open such pop-ups? The URL that shows in the screenshot isn't a URL you would normally visit. ---- You can check for recently installed suspicious or unknown extensions. *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
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Fragesteller

Hi, they have been coming up when I'm on cbc.ca or Facebook.com. A new tab opens up (even when I haven't clicked on anything, I'm just scrolling) and the pop-up comes up.

Hi, they have been coming up when I'm on cbc.ca or Facebook.com. A new tab opens up (even when I haven't clicked on anything, I'm just scrolling) and the pop-up comes up.
FredMcD
  • Top 10 Contributor
4266 Lösungen 59814 Antworten
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Go to the Mozilla Add-ons Web Page {web Link} (There’s a lot of good stuff here) and search for a good ad blocker.

Go to the [https://addons.mozilla.org/en-US/firefox/ Mozilla Add-ons Web Page] {web Link} (There’s a lot of good stuff here) and search for a good ad blocker.

Geändert am von James

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Fragesteller

Thank you!

Thank you!
Tyler Downer
  • Top 25 Contributor
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1538 Lösungen 10731 Antworten
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I suggest using uBlock Origin, https://addons.mozilla.org/firefox/addon/ublock-origin/

I hope this helps!

I suggest using uBlock Origin, https://addons.mozilla.org/firefox/addon/ublock-origin/ I hope this helps!
Ollie 2 Lösungen 12 Antworten
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Have a chat with facebook and cbc and tell them to check their website. It may be an attack/hacker that has put an automatic redirect onto the site. It is a long shot but it's the kind of stuff that is happening now-a-days.

(Also, never click on links on these sites...ever...never!)

Have a chat with facebook and cbc and tell them to check their website. It may be an attack/hacker that has put an automatic redirect onto the site. It is a long shot but it's the kind of stuff that is happening now-a-days. (Also, '''never''' click on links on these sites...ever...never!)