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New Firefox version 65 still doesn't support Netflix

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Today Firefox upgraded to version 65. It still does not work with Netflix. Firefox version 60 was the last version to support Netflix. is there some reason that I do not understand why Mozilla may not want FF users to stream Netflix?

Today Firefox upgraded to version 65. It still does not work with Netflix. Firefox version 60 was the last version to support Netflix. is there some reason that I do not understand why Mozilla may not want FF users to stream Netflix?
Angefügte Screenshots

Ausgewählte Lösung

My problem is resolved. After seven months, Netflix is once again streaming on my Win 10 32-bit computer. Today my computer upgraded to Windows 10 version 1809, and that fixed the problem.

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Mehr Details zum System

Installierte Plugins

  • Shockwave Flash 32.0 r0

Anwendung

  • User-Agent: Mozilla/5.0 (Windows NT 10.0; rv:65.0) Gecko/20100101 Firefox/65.0

Weitere Informationen

Tyler Downer
  • Top 25 Contributor
  • Moderator
1530 Lösungen 10669 Antworten
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Do you see this issue in a new profile? Profile Manager - Create, remove, or switch Firefox profiles

Do you see this issue in a new profile? [[Use the Profile Manager to create and remove Firefox profiles]]
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Fragesteller

Tyler Downer. I have no idea what you are speaking about. Why would I want to create a new profile?

Tyler Downer. I have no idea what you are speaking about. Why would I want to create a new profile?
Tyler Downer
  • Top 25 Contributor
  • Moderator
1530 Lösungen 10669 Antworten
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You create a new profile to test if the issue still happens. I can play Netflix just fine, so there's an issue on your end. Please do that and let me know

You create a new profile to test if the issue still happens. I can play Netflix just fine, so there's an issue on your end. Please do that and let me know
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Fragesteller

OK. If you want me to try it, then tell me how one goes about creating such a temporary profile. And then how to delete it.

OK. If you want me to try it, then tell me how one goes about creating such a temporary profile. And then how to delete it.
Tyler Downer
  • Top 25 Contributor
  • Moderator
1530 Lösungen 10669 Antworten
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If you read the article I linked, it includes directions on how to do so

If you read the article I linked, it includes directions on how to do so
cor-el
  • Top 10 Contributor
  • Moderator
17470 Lösungen 157892 Antworten
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See also previous threads about Netflix issues.

See also previous threads about Netflix issues. *[/questions/1232481] Since Firefox 61 up to current version Netflix will not stream. *[/questions/1225718] Since upgrade to FF 61.0.1 Netflix stopped streaming
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Fragesteller

Tyler Downer. Now I remember you from posts on my prior threads about Netflix. Sorry for the brain freeze. Now I am on board with your post about creating a new profile. You will recall that we have done this before. Creating profiles, that is.

Today I downloaded and reinstalled Firefox 65 32-bit. I also created a new profile. Guess what?? Netflix still gives the same Error Code: F7121-1331. Now that I have three times reinstalled Firefox and three times created a new profile, please do not suggest again that I create a new profile. Been there, done that. You know what the definition of insanity is.

Tyler Downer. Now I remember you from posts on my prior threads about Netflix. Sorry for the brain freeze. Now I am on board with your post about creating a new profile. You will recall that we have done this before. Creating profiles, that is. Today I downloaded and reinstalled Firefox 65 32-bit. I also created a new profile. Guess what?? Netflix still gives the same Error Code: F7121-1331. Now that I have three times reinstalled Firefox and three times created a new profile, please do not suggest again that I create a new profile. Been there, done that. You know what the definition of insanity is.
WestEnd
  • Top 25 Contributor
60 Lösungen 5379 Antworten
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Ok so do this then. Backup any bookmarks. And then completely uninstall any firefox installs and delete any mozilla folder in the programfile x64 or x86 directory. And then download the right firefox matching your O/S bit version aka 64 to 64 and x86 to x86. And see if that doesn't change.

Otherwise you need to read this from netflix.

https://help.netflix.com/en/node/61874

Ok so do this then. Backup any bookmarks. And then completely uninstall any firefox installs and delete any mozilla folder in the programfile x64 or x86 directory. And then download the right firefox matching your O/S bit version aka 64 to 64 and x86 to x86. And see if that doesn't change. Otherwise you need to read this from netflix. https://help.netflix.com/en/node/61874
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Fragesteller

Thanks WestEnd. The Netflix help page you linked to is one I checked out six months ago when this problem first started. It simply says to use a supported browser, and that Firefox61- 65 are in fact supported browsers. As I pointed out previously in my threads, and which you may not have seen, Netflix telephone support says that Firefox 32-bit is a known issue with many Netflix subscribers, and they recommend switching to Chrome until Mozilla gets its act together. I have been waiting six months.

Thanks WestEnd. The Netflix help page you linked to is one I checked out six months ago when this problem first started. It simply says to use a supported browser, and that Firefox61- 65 are in fact supported browsers. As I pointed out previously in my threads, and which you may not have seen, Netflix telephone support says that Firefox 32-bit is a known issue with many Netflix subscribers, and they recommend switching to Chrome until Mozilla gets its act together. I have been waiting six months.

Geändert am von loyall

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Ausgewählte Lösung

My problem is resolved. After seven months, Netflix is once again streaming on my Win 10 32-bit computer. Today my computer upgraded to Windows 10 version 1809, and that fixed the problem.

My problem is resolved. After seven months, Netflix is once again streaming on my Win 10 32-bit computer. Today my computer upgraded to Windows 10 version 1809, and that fixed the problem.
TyDraniu
  • Top 25 Contributor
315 Lösungen 1776 Antworten
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I don't know, why did you blame Mozilla for this issue.

Please mark your post as Solved.

I don't know, why did you blame Mozilla for this issue. Please mark your post as ''Solved''.
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Fragesteller

TyDraniu, You ask why. Because Netflix streamed on Internet Explorer and on Edge, but stopped streaming on Firefox 61. Netflix support said there were known issues with Firefox 32-bit. Do you have any idea why the Win1809 upgrade fixed the issue? I don't.

TyDraniu, You ask why. Because Netflix streamed on Internet Explorer and on Edge, but stopped streaming on Firefox 61. Netflix support said there were known issues with Firefox 32-bit. Do you have any idea why the Win1809 upgrade fixed the issue? I don't.