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game site not saving data

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For years I've been playing sudoku and crosswords on uclick.com. Now, for the last few months, I can't save a game for later, or my playing history (top scores/games played etc.) are never recorded or saved. I've deleted and reinstalled Firefox. I have the latest Flash Player. My Add Ons are AdBlock (Uclick is set for all exceptions), Acrobat, Shorten Me URL, and TinEye Reverse Image Search.

http://www.uclick.com/client/sci/sudoc/ http://www.uclick.com/client/spi/fcx/

Please advise

For years I've been playing sudoku and crosswords on uclick.com. Now, for the last few months, I can't save a game for later, or my playing history (top scores/games played etc.) are never recorded or saved. I've deleted and reinstalled Firefox. I have the latest Flash Player. My Add Ons are AdBlock (Uclick is set for all exceptions), Acrobat, Shorten Me URL, and TinEye Reverse Image Search. http://www.uclick.com/client/sci/sudoc/ http://www.uclick.com/client/spi/fcx/ Please advise

Mehr Details zum System

Installierte Plugins

  • Shockwave Flash 31.0 r0

Anwendung

  • Firefox 63.0.1
  • User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:63.0) Gecko/20100101 Firefox/63.0
  • Hilfe-URL: https://support.mozilla.org/1/firefox/63.0.1/Darwin/en-US/

Erweiterungen

  • AdBlock 3.20.0 (jid1-NIfFY2CA8fy1tg@jetpack)
  • Adobe Acrobat 18.0.9 (web2pdfextension.17@acrobat.adobe.com)
  • Shorten me - URL Shortener 1.1.1 (shorten.me.mozilla@gmail.com)
  • TinEye Reverse Image Search 1.4.0 (tineye@ideeinc.com)
  • Google Translator with Right Click 2.1.9 ({b384b75c-c978-4c4d-b3cf-62a82d8f8f12}) (inaktiv)

JavaScript

  • incrementalGCEnabled: True

Grafiken

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  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 4
  • usesTiling: True
  • webgl1DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: ATI Technologies Inc. -- ATI Radeon HD 5770 OpenGL Engine
  • webgl1Version: 4.1 ATI-1.68.20
  • webgl1WSIInfo: CGL
  • webgl2DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: ATI Technologies Inc. -- ATI Radeon HD 5770 OpenGL Engine
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  • webgl2WSIInfo: CGL
  • windowLayerManagerRemote: True
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Veränderte Einstellungen

Verschiedenes

  • User JS: Nein
  • Barrierefreiheit: Nein
jscher2000
  • Top 10 Contributor
8765 Lösungen 71703 Antworten
Veröffentlicht

Hi armcomdes, I'm not sure where the game data is saved, but possibly in a cookie or in a Flash "supercookie." Do you have Firefox set to reject or remove cookies?

This article describes some of those settings: Websites say cookies are blocked - Unblock them (first section only).

Firefox has an option to "Clear history when Firefox closes" which can cause this problem if Cookies are selected for removal. You can check here:

  • Windows: "3-bar" menu button (or Tools menu) > Options
  • Mac: "3-bar" menu button (or Firefox menu) > Preferences
  • Linux: "3-bar" menu button (or Edit menu) > Preferences
  • Any system: type or paste about:preferences into the address bar and press Enter/Return to load it

In the left column, click Privacy & Security

Automatic Private Browsing?

On the right side, in the History section, either of these will trigger automatic private browsing, so no history is retained when Firefox is closed:

  • "Firefox will: Never remember history"
  • "Firefox will: Use custom settings for history" + "Always use private browsing mode"

If you have either of those set, change to "Firefox will: Remember history" or uncheck the box for "Always use private browsing mode".

Clearing history at shutdown?"

Select: Firefox will: Use custom settings for history so you can view the detailed settings. Then check this setting:

  • "Clear history when Firefox closes" -- not checked, ok
  • "Clear history when Firefox closes" -- checked => click the Settings button and make sure "Cookies" is NOT set to be cleared

Did you make any changes? If so, does that help?

Hi armcomdes, I'm not sure where the game data is saved, but possibly in a cookie or in a Flash "supercookie." Do you have Firefox set to reject or remove cookies? This article describes some of those settings: [[Websites say cookies are blocked - Unblock them]] (first section only). Firefox has an option to "Clear history when Firefox closes" which can cause this problem if Cookies are selected for removal. You can check here: * Windows: "3-bar" menu button (or Tools menu) > Options * Mac: "3-bar" menu button (or Firefox menu) > Preferences * Linux: "3-bar" menu button (or Edit menu) > Preferences * Any system: type or paste '''about:preferences''' into the address bar and press Enter/Return to load it In the left column, click '''Privacy & Security''' ''Automatic Private Browsing?'' On the right side, in the '''History''' section, either of these will trigger automatic private browsing, so no history is retained when Firefox is closed: * "Firefox will: Never remember history" * "Firefox will: Use custom settings for history" + "Always use private browsing mode" If you have either of those set, change to "Firefox will: Remember history" or uncheck the box for "Always use private browsing mode". ''Clearing history at shutdown?" Select: Firefox will: Use custom settings for history so you can view the detailed settings. Then check this setting: * "Clear history when Firefox closes" -- not checked, ok * "Clear history when Firefox closes" -- checked => click the Settings button and make sure "Cookies" is NOT set to be cleared Did you make any changes? If so, does that help?

Fragesteller

These are the settings I have set:

"Firefox will: Remember history" "Firefox will remember your browsing, download, form and search history."

These are the settings I have set: "Firefox will: Remember history" "Firefox will remember your browsing, download, form and search history."
jscher2000
  • Top 10 Contributor
8765 Lösungen 71703 Antworten
Veröffentlicht

I'm out of ideas at the moment for Firefox settings.

Sometimes add-ons clean up cookies, local storage, or Flash storage, but none of the ones I see on your add-ons list sound like they would do that.

Sometimes external programs clean up browser data or Flash data. I don't know which ones you might have on your Mac.

I'm out of ideas at the moment for Firefox settings. Sometimes add-ons clean up cookies, local storage, or Flash storage, but none of the ones I see on your add-ons list sound like they would do that. Sometimes external programs clean up browser data or Flash data. I don't know which ones you might have on your Mac.

Fragesteller

Firefox is my browser of choice. I went over to Safari, and it seems to be working fine there. Thanks for the solution ideas!

Firefox is my browser of choice. I went over to Safari, and it seems to be working fine there. Thanks for the solution ideas!

Fragesteller

One more note -- when I play and complete a game at http://www.uclick.com/client/sci/sudoc/ using Safari, the "Puzzles Begun/Puzzles Solved" numbers are updated and recorded. I go back to Firefox, refresh the screen and the numbers update there as well. Then when I play another game on Firefox, the numbers don't update. So it's definitely a communications/settings thing with Firefox.

One more note -- when I play and complete a game at http://www.uclick.com/client/sci/sudoc/ using Safari, the "Puzzles Begun/Puzzles Solved" numbers are updated and recorded. I go back to Firefox, refresh the screen and the numbers update there as well. Then when I play another game on Firefox, the numbers don't update. So it's definitely a communications/settings thing with Firefox.
jscher2000
  • Top 10 Contributor
8765 Lösungen 71703 Antworten
Veröffentlicht

Hi armcomdes, just to confirm, you're playing the game in a regular window, not a private window? In private windows, websites have reduced ability to store "offline" data.

For the problem that occurs within the same session (instead of after closing/re-opening Firefox), does it work any better in Firefox's Safe Mode? In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help button > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

Hi armcomdes, just to confirm, you're playing the game in a regular window, not a private window? In private windows, websites have reduced ability to store "offline" data. For the problem that occurs within the same session (instead of after closing/re-opening Firefox), does it work any better in Firefox's Safe Mode? In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" Help button > Restart with Add-ons Disabled * (menu bar) Help menu > Restart with Add-ons Disabled and OK the restart. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any improvement?

Fragesteller

I started in Safe Mode and the page will not load the Sudoku game. Might be because of Adobe Flash not loading.

I started in Safe Mode and the page will not load the Sudoku game. Might be because of Adobe Flash not loading.
jscher2000
  • Top 10 Contributor
8765 Lösungen 71703 Antworten
Veröffentlicht

armcomdes said

I started in Safe Mode and the page will not load the Sudoku game. Might be because of Adobe Flash not loading.

The Flash plugin runs in Firefox's Safe Mode -- only extensions are disabled, not plugins -- and you should see the plugin notification icon at the left end of the address bar as usual. It's difficult to guess what is going on...

''armcomdes [[#answer-1173189|said]]'' <blockquote> I started in Safe Mode and the page will not load the Sudoku game. Might be because of Adobe Flash not loading. </blockquote> The Flash plugin runs in Firefox's Safe Mode -- only extensions are disabled, not plugins -- and you should see the plugin notification icon at the left end of the address bar as usual. It's difficult to guess what is going on...