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bookmarks disappeared

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After restarting my computer, I got a new FF web page and ALL my bookmarks as well as history have been deleted.

How do I get them ALL back?

I have tried every solution on the Mozilla Help section - I cant do a Restore I have a very old version of backups - 2016

The online help system is going around and around in circles not giving any solutions. 4 hours of trying to sort this out is ridculous.

I really do not want to have to move to Chrome, I far prefer Mozilla, but I can not afford to loose more time sorting this problem out. If not resolved here, I will reluctantly have to restart all my bookmarks in Chrome.

I need all my bookmarks - some are work related.

Please Help

After restarting my computer, I got a new FF web page and ALL my bookmarks as well as history have been deleted. How do I get them ALL back? I have tried every solution on the Mozilla Help section - I cant do a Restore I have a very old version of backups - 2016 The online help system is going around and around in circles not giving any solutions. 4 hours of trying to sort this out is ridculous. I really do not want to have to move to Chrome, I far prefer Mozilla, but I can not afford to loose more time sorting this problem out. If not resolved here, I will reluctantly have to restart all my bookmarks in Chrome. I need all my bookmarks - some are work related. Please Help

Ausgewählte Lösung

Is this what you did?

Open the Bookmarks Manager; Press the Alt or F10 key to bring up the toolbar, and select Bookmarks. Hot key is <Control> (Mac=<Command>) <Shift> B.

Once the window is open, at the top of the page, press the button labeled Import and Backup. Select Import Bookmarks From HTML.

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Mehr Details zum System

Installierte Plugins

  • Shockwave Flash 21.0 r0
  • Shockwave Flash 30.0 r0

Anwendung

  • User-Agent: Mozilla/5.0 (Windows NT 6.1; rv:61.0) Gecko/20100101 Firefox/61.0

Weitere Informationen

zymossis 0 Lösungen 1 Antworten
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Это глюк разработчиков. Когда долго не пользовались Mozilla Firefox предлагают наладить - чего делать нельзя! Тогда меняются вкладки в закладках. Глюк специально создан.

Это глюк разработчиков. Когда долго не пользовались Mozilla Firefox предлагают наладить - чего делать нельзя! Тогда меняются вкладки в закладках. Глюк специально создан.
FredMcD
  • Top 10 Contributor
4272 Lösungen 59923 Antworten
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Hilfreiche Antwort

Look on your desktop. Do you see a folder called; '''Old Firefox?''' https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
FredMcD
  • Top 10 Contributor
4272 Lösungen 59923 Antworten
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Hilfreiche Antwort

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 21.0 r0 Shockwave Flash 30.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here:

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version 30.0.0.154

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>


See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Separate Issue; Your System Details shows; Installed Plug-ins Shockwave Flash 21.0 r0 Shockwave Flash 30.0 r0 <br>Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. Flash: Grab the uninstaller from here: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac Then reinstall the latest version. '''Note: Windows users''' should download the '''active_x''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the '''plugin only.''' Not the '''active_x.''' Flash Player '''Version 30.0.0.154''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> ------------- See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Fragesteller

Hi,

I do not have Windows Update in the All Programs - see attached screenshot


"Search for and install new graphics drivers Using Windows Update Some recent graphics driver versions are made available as an optional update from the Windows Update feature. If you haven't set Windows to automatically install recommended updates, follow these steps:

Click Small Vista Logo , select All programs, then select Windows Update to open the Windows Update window. Click the "Check for updates" link on the left pane and wait until it is done searching."

Hi, I do not have Windows Update in the All Programs - see attached screenshot "Search for and install new graphics drivers Using Windows Update Some recent graphics driver versions are made available as an optional update from the Windows Update feature. If you haven't set Windows to automatically install recommended updates, follow these steps: Click Small Vista Logo , select All programs, then select Windows Update to open the Windows Update window. Click the "Check for updates" link on the left pane and wait until it is done searching."

Fragesteller

FredMcD said Flash: Grab the uninstaller from here:

"http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Then reinstall the latest version."


Does Mozilla allow Adobe Flash installation?

I use Mozilla, Chrome and Opera. Whenever the system tells me to update Flash and Shock I do.

If I recall correctly Mozilla does not allow this to be installed

''FredMcD [[#answer-1145383|said]]'' Flash: Grab the uninstaller from here: "http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac Then reinstall the latest version." Does Mozilla allow Adobe Flash installation? I use Mozilla, Chrome and Opera. Whenever the system tells me to update Flash and Shock I do. If I recall correctly Mozilla does not allow this to be installed
Shadow110 1072 Lösungen 14836 Antworten
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Please get the information on your Video Card from the Device Manager : https://www.nvidia.com/Download/index.aspx?lang=en-us

Please get the information on your Video Card from the Device Manager : https://www.nvidia.com/Download/index.aspx?lang=en-us
FredMcD
  • Top 10 Contributor
4272 Lösungen 59923 Antworten
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bulldwang said

Does Mozilla allow Adobe Flash installation?

Firefox still uses flash player. However, other plugins are no longer supported.

Why do Java, Silverlight, Adobe Acrobat and other plugins no longer work? {web link}

''bulldwang [[#answer-1145498|said]]'' <blockquote> Does Mozilla allow Adobe Flash installation? </blockquote> Firefox still uses flash player. However, other plugins are no longer supported. [https://support.mozilla.org/en-US/kb/npapi-plugins Why do Java, Silverlight, Adobe Acrobat and other plugins no longer work?] {web link}

Fragesteller

FredMcD said

Look on your desktop. Do you see a folder called; Old Firefox? No folder called "Old Firefox"
''FredMcD [[#answer-1145382|said]]'' <blockquote> Look on your desktop. Do you see a folder called; '''Old Firefox?''' No folder called "Old Firefox"

Fragesteller

FredMcD said

Separate Issue; Your System Details shows; Installed Plug-ins Shockwave Flash 21.0 r0 Shockwave Flash 30.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. I did a Flash update and restarted my computer. It was after that when my FF bookmarks disappeared. My computer had not been set up to do a Restore (I have now done this but it will not go back to before I did the Flash update)
''FredMcD [[#answer-1145383|said]]'' <blockquote> Separate Issue; Your System Details shows; Installed Plug-ins Shockwave Flash 21.0 r0 Shockwave Flash 30.0 r0 <br>Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. I did a Flash update and restarted my computer. It was after that when my FF bookmarks disappeared. My computer had not been set up to do a Restore (I have now done this but it will not go back to before I did the Flash update)

Fragesteller

I did a Flash update and restarted my computer.

It was after that when my FF bookmarks disappeared.

My computer had not been set up to do a Restore (I have now done this but it will not go back to before I did the Flash update)

(Sorry I seem to be making a bit of a mess with the Quote and Reply

I did a Flash update and restarted my computer. It was after that when my FF bookmarks disappeared. My computer had not been set up to do a Restore (I have now done this but it will not go back to before I did the Flash update) (Sorry I seem to be making a bit of a mess with the Quote and Reply

Fragesteller

No folder called "Old Firefox"

No folder called "Old Firefox"

Fragesteller

"reinstall the latest version."

I am re-installing. See attachment


"Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox)."

Please explain more. I am using Windows 7 Ultimate (32bit computer)

"reinstall the latest version." I am re-installing. See attachment "Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox)." Please explain more. I am using Windows 7 Ultimate (32bit computer)

Fragesteller

A question:

Adobe Flash player, does it need to be installed/updated for Mozilla, Opera and Chrome separately? Or does the update apply to all?

A question: Adobe Flash player, does it need to be installed/updated for Mozilla, Opera and Chrome separately? Or does the update apply to all?
Shadow110 1072 Lösungen 14836 Antworten
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bulldwang said

A question: Adobe Flash player, does it need to be installed/updated for Mozilla, Opera and Chrome separately? Or does the update apply to all?

The update applies to those all.

You need a different one to update IE: https://fileforum.betanews.com/detail/Adobe-Flash-Player-for-Windows-Internet-Explorer/964714156/1

Windows 8, 10 + only update through Windows Update for IE and Edge or will break things.

''bulldwang [[#answer-1145514|said]]'' <blockquote> A question: Adobe Flash player, does it need to be installed/updated for Mozilla, Opera and Chrome separately? Or does the update apply to all? </blockquote> The update applies to those all. You need a different one to update IE: https://fileforum.betanews.com/detail/Adobe-Flash-Player-for-Windows-Internet-Explorer/964714156/1 Windows 8, 10 + only update through Windows Update for IE and Edge or will break things.
FredMcD
  • Top 10 Contributor
4272 Lösungen 59923 Antworten
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Okay. First off, my post said that you had two versions of the flash player. Not that it was out of date. Please follow the instructions I posted at;

https://support.mozilla.org/en-US/questions/1230508#answer-1145383

First, use the uninstaller. Then install the current.

Okay. First off, my post said that you had two versions of the flash player. Not that it was out of date. Please follow the instructions I posted at; https://support.mozilla.org/en-US/questions/1230508#answer-1145383 First, use the uninstaller. Then install the current.
FredMcD
  • Top 10 Contributor
4272 Lösungen 59923 Antworten
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''bulldwang [[#answer-1145509|said]]'' <blockquote> No folder called "Old Firefox" </blockquote> Type '''about:profiles'''<enter> in the address bar. How many profiles are listed? How many should be there? http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
Shadow110 1072 Lösungen 14836 Antworten
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Active X *https://support.microsoft.com/en-ca/help/17437/windows-internet-explorer-out-of-date-activex-controls *https://support.microsoft.com/en-ca/help/17469/windows-internet-explorer-use-activex-controls Unless they meant DirectX which is different : *https://support.microsoft.com/en-ca/help/179113/how-to-install-the-latest-version-of-directx

Fragesteller

1. I have Unistalled Adobe Flash and re-installed Adobe flash in Mozilla. According to the Adobe test Flash is up and running

I do not use IE.

2. What about the Add ins?

3. " No folder called "Old Firefox" on my desktop Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there? "

From what I can see there is only 1 profile - see below/attachment

I have no idea how many there should be. When are profiles created?

"Profile: default This is the profile in use and it cannot be deleted. Default Profile yes Root Directory C:\Users\M.Lawson\AppData\Roaming\Mozilla\Firefox\Profiles\kamyiy65.default Local Directory C:\Users\M.Lawson\AppData\Local\Mozilla\Firefox\Profiles\kamyiy65.default "

1. I have Unistalled Adobe Flash and re-installed Adobe flash in Mozilla. According to the Adobe test Flash is up and running I do not use IE. 2. What about the Add ins? 3. " No folder called "Old Firefox" on my desktop Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there? " From what I can see there is only 1 profile - see below/attachment I have no idea how many there should be. When are profiles created? "Profile: default This is the profile in use and it cannot be deleted. Default Profile yes Root Directory C:\Users\M.Lawson\AppData\Roaming\Mozilla\Firefox\Profiles\kamyiy65.default Local Directory C:\Users\M.Lawson\AppData\Local\Mozilla\Firefox\Profiles\kamyiy65.default "
FredMcD
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4272 Lösungen 59923 Antworten
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In your first picture; Directory C:\Users\M.Lawson\AppData\Roaming\Mozilla\Firefox\Profiles

every folder with ' default ' in its name is a profile. Look at the dates.

In your first picture; Directory C:\Users\M.Lawson\AppData\Roaming\Mozilla\Firefox\Profiles every folder with ' '''default''' ' in its name is a profile. Look at the dates.
cor-el
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  • Moderator
17588 Lösungen 159105 Antworten
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If you have an old JSON backup then this file might not be compatible with the current release. You can try to use this tool to see if you can export the file to HTML.

If you have an old JSON backup then this file might not be compatible with the current release. You can try to use this tool to see if you can export the file to HTML. *https://www.jeffersonscher.com/res/bookbackreader.html