We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Hope this is what you meant

bp-3dd9bd4f-f078-4360-99c1-07fe40180622 6/22/18 10:09 PM bp-661c77cf-3f7d-4f17-a1eb-c39490180622 6/22/18 10:08 PM bp-a40674f0-b3bd-401b-a272-54bc20180622 6/22/18 10:08 PM bp-d2b8a4d8-7076-4522-85bd-634310180622 6/22/18 10:07 PM bp-3ac5f5b6-9597-4ab0-801d-eaf550180622 6/22/18 7:26 PM

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location.

To do a clean reinstall of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.

1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
2. After the download finishes, close all Firefox windows (or open the Firefox menu and click the close button ).
3. Delete the Firefox installation folder, which is located in one of these locations, by default:
   • Windows:
     • C:\Program Files\Mozilla Firefox
     • C:\Program Files (x86)\Mozilla Firefox
   • Mac: Delete Firefox from the Applications folder.
   • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
4. Now, go ahead and reinstall Firefox:
   1. Double-click the downloaded installation file and go through the steps of the installation wizard.
   2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you!

Thank you.

Already did a fresh reinstall before I logged onto support. Actually, I even did a complete system reinstall as well.

The most bizarre about this whole thing is that, while my system freezes, my harddrive is running like crazy. And it seems to be happening mainly (or only) when I am on Facebook. As if their stalkware is eating up all my memory, and my machine starts turbo-swapping thanks to all these javascripts, rendering it completely unresponsive to any input device.

I remember some time ago on a previous version of Fedora, Firefox was also battling the javascript-hell from facebook. This didn't result in crashes, but in dramatically slow responses.

There's another website that I frequently use, that is also painfully slow. I don't think you guys can try it out, cos it's a restricted website belonging to my kid's school. But that website is built with "Isomorphic Smartclient". Guess I need no further explanation. My grandma is faster without her wheelchair.

TIA again Herry

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps:

In Firefox 54 and below:

1. Click the menu button and select Options (Windows) or Preferences (Mac, Linux).
2. Select the Advanced panel and the General tab.
3. Uncheck Use hardware acceleration when available.
4. Close Firefox completely and then restart Firefox to see if the problem persists.

In Firefox 55 and above:

1. Click the menu button and select Options (Windows) or Preferences (Mac, Linux).
2. Select the General panel.
3. Under Performance, uncheck Use recommended performance settings. Additional settings will be displayed.

   

4. Uncheck Use hardware acceleration when available.
5. Close Firefox completely and then restart Firefox to see if the problem persists.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

• Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

• Upgrade your graphics drivers to use hardware acceleration and WebGL

Pls don't take it personal, but I don't really think copy&paste clues that I have already seen is not gonna help me. I have been an IT professional for over 25 years. That doesn't mean I understand anything about Firefox, but you may expect I have tried most common solutions.

I cannot afford to provoke crashes by constantly changing a thing or two and wait to see what happens. I am working on this machine. I'd like responses that are more directed towards the clues I give, like: 1) When Facebook is opened I run the risk of complete system freezes. It may take an hour, but it could also last a few days before it happens (I have my machine running 24/7) 2) When the system freezes, I hear my harddrive making overtime. Something apparently is trying to reach my harddrive. It sounds like the tedious swapping-lags I used to suffer when still using Windows. !! A think I haven't mentioned that this also seems to occur when I accidentaly hit some of the F-buttons on my keyboard. Just can't remember which. 3) Using Thunderbird together with Firefox (and Facebook) gives slowness problems quite soon.

My personal idea is that it may have something to do with the way firefox handles memory-issues (hence the swapping sound), especially when dealing with javascript. Facebook is not known for humble javascript use. Maybe my memory is not enough. I know 8 Gb is not much, but I guess it should suffice for a bit of browsing. I may even believe it has something to do with any of the add-ons I use, that Facebook may not like (there's just 3 or 4 ).

I don't think it has something to do with either a graphicscard driver, cos it only happens with Facebook (as far as I can judge). The same goes for the hardware acceleration option.

I always preferred Firefox over Chrome and others, as I was especially fond of Firebug. But now that Firebug has changed to the far less intuïtive Development Tools (forest and trees issue). This is sad...

Part of troubleshooting is trying possible solutions. We get tons of people on these forums who claim that they are IT experts, but they often overlook the simple solutions because they don't think that it's a possible cause of their issue.

This issue sounds like a memory issue to me. Have you checked to see if your RAM is still working properly? Try running Memtest on your system to verify the integrity of your RAM.

Many Linux distributions have Memtest installed already.

I actually run memtest multiple times a year by default. I don't have much money, so this way I try to take care of my system with lesser investment.

Also, I don't think I am an expert on Firefox. But I still think it's curious that my problems only seem to happen when using Facebook. And they freezes do not occur instantly.

So it's kinda annoying that sometimes I am coding stuff, and all of a sudden my machine gets frozen. Sometimes, just sometimes, I get a yellow* bar, warning me. But it disappeared too soon for me to read. (no! I do not use drugs!).

• yellow, I guess... but I am colorblind

The yellow bar is likely the bar that says that a script is unresponsive on Facebook. More information about that bar can be found in the Warning Unresponsive script - What it means and how to fix it documentation.

Well, that was a good memoriser. I have indeed seen the word "unresponsive" in the message. Like I said, it disappeared too quickly, and as english is nog my native language, words like these do not always stay in my head.

On a previous install of Fedora and Firefox I sometimes got these messages too, but most often in a popup-screen. It made me think certain javascripts were colliding or something. Something with Facebook's stalkware.

I'm gonna read through that link. I wouldn't be surprised if this is actually THE problem. I'll get back to you later.

Been quiet for some time, as I was too busy. Funny thing is that in the meantime I have had some updates and the problem seem to be gone. Or at least, it doesn't come up as fast as it did.

Before you close this topic, there's still one thing I wanna try. It may involve a hard reset when my computer freezes again. So I am not very fond of doing it. Currently I have too many files open to try it now, but I will try to do this either this afternoon of tomorrow.