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Thunderbird crashing after W10 April update

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Hello everyone. I have been getting recurring and seemingly random crashes since I update Windows 10 to the latest version, 1803.

I have tried running Thunderbird in recovery mode and it doesn't crash. Trouble is, I disabled every single plugin and extension and still I get the crashes if I run in normal mode.

So there must be some difference between normal and recovery mode which starts the crashes, but I have no idea what it may be.

The installed version is the latest version. I tried with an older version, 44-something, and still there are crashes.

Hello everyone. I have been getting recurring and seemingly random crashes since I update Windows 10 to the latest version, 1803. I have tried running Thunderbird in recovery mode and it doesn't crash. Trouble is, I disabled every single plugin and extension and still I get the crashes if I run in normal mode. So there must be some difference between normal and recovery mode which starts the crashes, but I have no idea what it may be. The installed version is the latest version. I tried with an older version, 44-something, and still there are crashes.

Ausgewählte Lösung

The problem got solved after I moved prefs.js, started TB, closed it and moved the file back.

No idea why, probably some old setting causing havoc. Hardware acceleration is on, but the problem is no more.

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  • User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0

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Wayne Mery
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600 Lösungen 5717 Antworten
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It this version 52 or version 60?

And are you crashing, such that you get a crash report? See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports.

It this version 52 or version 60? And are you crashing, such that you get a crash report? See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports.

Fragesteller

It's version 52, guess 60 is a beta? It happened with 44 too though.

I hope I have fixed it, I tried moving prefs.js to another folder, starting TB, closing it and moving the file back.

Right now that SEEMS to have fixed the problem. Fingers crossed.

It's version 52, guess 60 is a beta? It happened with 44 too though. I hope I have fixed it, I tried moving prefs.js to another folder, starting TB, closing it and moving the file back. Right now that SEEMS to have fixed the problem. Fingers crossed.
Toad-Hall
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1836 Lösungen 12367 Antworten
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Maybe it is to do with hardware acceleration. Menu icon > Options > Options > Advanced > 'General' tab uncheck 'Use hardware acceleration when available' click on 'OK'

Maybe it is to do with hardware acceleration. Menu icon > Options > Options > Advanced > 'General' tab uncheck 'Use hardware acceleration when available' click on 'OK'

Ausgewählte Lösung

The problem got solved after I moved prefs.js, started TB, closed it and moved the file back.

No idea why, probably some old setting causing havoc. Hardware acceleration is on, but the problem is no more.

The problem got solved after I moved prefs.js, started TB, closed it and moved the file back. No idea why, probably some old setting causing havoc. Hardware acceleration is on, but the problem is no more.
Zoll 0 Lösungen 8 Antworten
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I have the same problem and have tried the above solution several times including reboot in between- thus far without success. Any help would be greatly appreciated. Report

I have the same problem and have tried the above solution several times including reboot in between- thus far without success. Any help would be greatly appreciated. [https://crash-stats.mozilla.com/report/index/2a33bcc5-8d1e-42cf-b9e3-2638b0180516 Report]
Wayne Mery
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600 Lösungen 5717 Antworten
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Please post Cooperdoop said

It's version 52, guess 60 is a beta? It happened with 44 too though. I hope I have fixed it, I tried moving prefs.js to another folder, starting TB, closing it and moving the file back. Right now that SEEMS to have fixed the problem. Fingers crossed.

This wouldn't change any settings. It could however change file permissions of prefs.js

Cooperdoop,

Could you please post your old crash IDs here, so we can correlate this to the actual crash? TIA see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

Please post ''Cooperdoop [[#answer-1110247|said]]'' <blockquote> It's version 52, guess 60 is a beta? It happened with 44 too though. I hope I have fixed it, I tried moving prefs.js to another folder, starting TB, closing it and moving the file back. Right now that SEEMS to have fixed the problem. Fingers crossed. </blockquote> This wouldn't change any settings. It could however change file permissions of prefs.js Cooperdoop, Could you please post your old crash IDs here, so we can correlate this to the actual crash? TIA see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports
Wayne Mery
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600 Lösungen 5717 Antworten
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Zoll said

I have the same problem and have tried the above solution several times including reboot in between- thus far without success. Any help would be greatly appreciated. Report

bp-2a33bcc5-8d1e-42cf-b9e3-2638b0180516 is @ UserCallWinProcCheckWow

What add-ons do you have installed? And what antivirus and malware software are running?

''Zoll [[#answer-1112204|said]]'' <blockquote> I have the same problem and have tried the above solution several times including reboot in between- thus far without success. Any help would be greatly appreciated. [https://crash-stats.mozilla.com/report/index/2a33bcc5-8d1e-42cf-b9e3-2638b0180516 Report] </blockquote> bp-2a33bcc5-8d1e-42cf-b9e3-2638b0180516 is @ UserCallWinProcCheckWow What add-ons do you have installed? And what antivirus and malware software are running?

Fragesteller

Wayne Mery said

Please post Cooperdoop said
It's version 52, guess 60 is a beta? It happened with 44 too though. I hope I have fixed it, I tried moving prefs.js to another folder, starting TB, closing it and moving the file back. Right now that SEEMS to have fixed the problem. Fingers crossed.

This wouldn't change any settings. It could however change file permissions of prefs.js

Cooperdoop,

Could you please post your old crash IDs here, so we can correlate this to the actual crash? TIA see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

bp-030dcc61-1c01-4974-93d5-18d2b0180506

bp-329dd11e-d013-41f7-98c4-ebe900180506

These are the two I can see, there were more but I dabbled with things quite a lot so some got lost probably.

If you find something out lemme know, I'm curious.

''Wayne Mery [[#answer-1112232|said]]'' <blockquote> Please post ''Cooperdoop [[#answer-1110247|said]]'' <blockquote> It's version 52, guess 60 is a beta? It happened with 44 too though. I hope I have fixed it, I tried moving prefs.js to another folder, starting TB, closing it and moving the file back. Right now that SEEMS to have fixed the problem. Fingers crossed. </blockquote> This wouldn't change any settings. It could however change file permissions of prefs.js Cooperdoop, Could you please post your old crash IDs here, so we can correlate this to the actual crash? TIA see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports </blockquote> bp-030dcc61-1c01-4974-93d5-18d2b0180506 bp-329dd11e-d013-41f7-98c4-ebe900180506 These are the two I can see, there were more but I dabbled with things quite a lot so some got lost probably. If you find something out lemme know, I'm curious.

Geändert am von Cooperdoop

Zoll 0 Lösungen 8 Antworten
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Wayne Mery said

Zoll said
I have the same problem and have tried the above solution several times including reboot in between- thus far without success. Any help would be greatly appreciated. Report

bp-2a33bcc5-8d1e-42cf-b9e3-2638b0180516 is @ UserCallWinProcCheckWow

What add-ons do you have installed? And what antivirus and malware software are running?

Thanks for taking a look at this Wayne. Attached a screen shot of the addons and I am running Bitdefender Total Security 2018

''Wayne Mery [[#answer-1112259|said]]'' <blockquote> ''Zoll [[#answer-1112204|said]]'' <blockquote> I have the same problem and have tried the above solution several times including reboot in between- thus far without success. Any help would be greatly appreciated. [https://crash-stats.mozilla.com/report/index/2a33bcc5-8d1e-42cf-b9e3-2638b0180516 Report] </blockquote> bp-2a33bcc5-8d1e-42cf-b9e3-2638b0180516 is @ UserCallWinProcCheckWow What add-ons do you have installed? And what antivirus and malware software are running? </blockquote> Thanks for taking a look at this Wayne. Attached a screen shot of the addons and I am running Bitdefender Total Security 2018
Wayne Mery
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Cooperdoop said

bp-030dcc61-1c01-4974-93d5-18d2b0180506 bp-329dd11e-d013-41f7-98c4-ebe900180506

version 45 crash signature is @ UserCallWinProcCheckWow which is the same as Zoll's on version 52.

Odd that 79% of crashes are Italian locale.

What about the underlying OS and security devices?

''Cooperdoop [[#answer-1112273|said]]'' <blockquote> bp-030dcc61-1c01-4974-93d5-18d2b0180506 bp-329dd11e-d013-41f7-98c4-ebe900180506 </blockquote> version 45 crash signature is @ UserCallWinProcCheckWow which is the same as Zoll's on version 52. Odd that 79% of crashes are Italian locale. What about the underlying OS and security devices?

Fragesteller

My OS is Windows 10 Professional, Italian locale.

What do you mean by security devices? If you mean software, I'm currently using Windows Defender, so the locale is the same.

My OS is Windows 10 Professional, Italian locale. What do you mean by security devices? If you mean software, I'm currently using Windows Defender, so the locale is the same.
Wayne Mery
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Cooperdoop said

What do you mean by security devices?

USB keys, PKI and the like.

''Cooperdoop [[#answer-1112359|said]]'' <blockquote> What do you mean by security devices? </blockquote> USB keys, PKI and the like.

Fragesteller

Oh, ok. There's nothing of the sort right now.

And I had multiple crashes on version 52 too, but I don't find them listed.

Oh, ok. There's nothing of the sort right now. And I had multiple crashes on version 52 too, but I don't find them listed.

Geändert am von Cooperdoop

Wayne Mery
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Your crash report lists aseVCAPI.dll, so you must have Athena Smartcard

Your crash report lists aseVCAPI.dll, so you must have Athena Smartcard
Zoll 0 Lösungen 8 Antworten
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Wayne Mery said

Your crash report lists aseVCAPI.dll, so you must have Athena Smartcard

Sorry- not quite sure what that means. Still trying to overcome the problem.

''Wayne Mery [[#answer-1113633|said]]'' <blockquote> Your crash report lists aseVCAPI.dll, so you must have Athena Smartcard </blockquote> Sorry- not quite sure what that means. Still trying to overcome the problem.
Wayne Mery
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Zoll said

Wayne Mery said
Your crash report lists aseVCAPI.dll, so you must have Athena Smartcard

Sorry- not quite sure what that means. Still trying to overcome the problem.

search https://crash-stats.mozilla.com/report/index/2a33bcc5-8d1e-42cf-b9e3-2638b0180516#tab-modules and you will see aseVCAPI.dll, which means it is on your computer. aseVCAPI.dll is software for Athena Smartcard. Athena Smartcard is known to cause problems.

If you are asking how to solve the problem, I don't know. But if you don't need the smartcard software then look around for ways to remove it, just like any other program on your computer.

''Zoll [[#answer-1113875|said]]'' <blockquote> ''Wayne Mery [[#answer-1113633|said]]'' <blockquote> Your crash report lists aseVCAPI.dll, so you must have Athena Smartcard </blockquote> Sorry- not quite sure what that means. Still trying to overcome the problem. </blockquote> search https://crash-stats.mozilla.com/report/index/2a33bcc5-8d1e-42cf-b9e3-2638b0180516#tab-modules and you will see aseVCAPI.dll, which means it is on your computer. aseVCAPI.dll is software for Athena Smartcard. Athena Smartcard is known to cause problems. If you are asking how to solve the problem, I don't know. But if you don't need the smartcard software then look around for ways to remove it, just like any other program on your computer.
Zoll 0 Lösungen 8 Antworten
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Thanks Wayne- much appreciated. Will look into it.

Thanks Wayne- much appreciated. Will look into it.
Toad-Hall
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Similar issue resolved: https://support.mozilla.org/en-US/questions/1219087
Zoll 0 Lösungen 8 Antworten
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Toad-Hall said

Similar issue resolved: https://support.mozilla.org/en-US/questions/1219087

Thanks Toad - Problem appears to have abated fo rthe moment- not exactly sure why. If it returns will follow up.

''Toad-Hall [[#answer-1118383|said]]'' <blockquote> Similar issue resolved: https://support.mozilla.org/en-US/questions/1219087 </blockquote> Thanks Toad - Problem appears to have abated fo rthe moment- not exactly sure why. If it returns will follow up.
foley80 1 Lösungen 4 Antworten
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I had same problem, and I have solved it: https://support.mozilla.org/hu/questions/1220103

I had same problem, and I have solved it: https://support.mozilla.org/hu/questions/1220103

Geändert am von foley80