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Hilfeforum

Firefox continues to refuse to show google.com

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Yesterday, for some reason, Firefox would not open. At all. I downloaded and installed the latest version and since then I cannot open google.com or google.nl. I keep getting this error: SEC_ERROR_UNKNOWN_ISSUER

I have tried the instructions with regards to renewing certificates for my AV, but that did not yield a lasting solution. After I rebooted, FF would open google.nl but some 20 or 30 minutes later, FF would give the same error again....

I am drowning in an overload of useless information on the FF forums. I am at my wits end and about to give up on FF altogether and switch to Chrome or even IE (yeah, I'm THAT desperate atm) . And on top of all this, just as I was typing this text and trying to copy-paste the extra info (see down below), FF decided to close this particular tab... FML.. SMH

I used to love FF but now my feelings are about to make a 180 degree turn towards the negative... Can someone please help me without linking me to 16 different pages with confusing and useless info? Thanks in advance!



https://www.google.nl/

Uitgever van certificaat van peer wordt niet herkend.

HTTP Strict Transport Security: false HTTP Public Key Pinning: true

Certificaatketen:


BEGIN CERTIFICATE-----

MIIDiDCCAnCgAwIBAgINAN4gbRlkp1dydEw6wzANBgkqhkiG9w0BAQsFADBUMRkw FwYDVQQKDBBBTyBLYXNwZXJza3kgTGFiMTcwNQYDVQQDDC5LYXNwZXJza3kgQW50 aS1WaXJ1cyBQZXJzb25hbCBSb290IENlcnRpZmljYXRlMB4XDTE4MDQxNzEzMzcx NloXDTE4MDcxMDEyMzkwMFowZTELMAkGA1UEBhMCVVMxEzARBgNVBAgMCkNhbGlm b3JuaWExFjAUBgNVBAcMDU1vdW50YWluIFZpZXcxEzARBgNVBAoMCkdvb2dsZSBJ bmMxFDASBgNVBAMMCyouZ29vZ2xlLm5sMIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8A MIIBCgKCAQEAlrNpZwhARc/gAXyfBk59zS64L4ZACLO6RYYEHNDr2e3kDUHJDzCH XEGjNWIxO70bg4o/9AnDFD1lgjlyoiGhbdF+R6cLQ1AtKaaE/21n5fQOUPYYrCbb bufJ8X9/4GtkNKy1Xo35FnOpwzgbyWiFMFoFMW+HnB+li+bQcSEcljdTFnOXbJyU Dmx2LT99YYUBdv1q7nBXu4rEB1iSeER+JZwe9Knb4blVvTTj3bMyjw5SjX7iqSgx jOkiQNc9Odhjr6ab6bCHZBa2bOvxNJ07lmwvyub/8FoOFV+KTo6emT5ee+8+Kx7l P0b8iywbBRKtrJWUp/hoXxuRNCKLqnQidwIDAQABo0gwRjAhBgNVHREEGjAYggsq Lmdvb2dsZS5ubIIJZ29vZ2xlLm5sMAwGA1UdEwEB/wQCMAAwEwYDVR0lBAwwCgYI KwYBBQUHAwEwDQYJKoZIhvcNAQELBQADggEBAHa2y4r+wopp4gDLCAx+urepd3C3 ECgwy98YzXMaCI+JreOtd2LYb3xrk0Do0aV4Mx4mloz4/F+3gAowD77Zd1teB1og JR2S0+ws1DrgqG33NRfCHaxoGQz6OVPEZKvDEEo5q4j0bfUuQKXZ7UfQi2W3EX/W SS5fnaJ2xGliKTfC/mEQJrfIF9VUBLSmcRPj5+9qUlCQH0tTwGFgb9fxiGV+Q7+I 5/rQlxoa/dtG1ISJEXbk9HIIg+sjKr3V9zWE4rlqXmzb/shDMqghf6BuqFD6l2NC FJStvpr+dvOG4sZVjYLiH5ddNcyZap4+F9YGh7opQg4Ebc1iwOL/dpUalNk=


END CERTIFICATE-----
BEGIN CERTIFICATE-----

MIIDPjCCAiagAwIBAgIJAPK1T1dmrjK1MA0GCSqGSIb3DQEBCwUAMFQxGTAXBgNV BAoMEEFPIEthc3BlcnNreSBMYWIxNzA1BgNVBAMMLkthc3BlcnNreSBBbnRpLVZp cnVzIFBlcnNvbmFsIFJvb3QgQ2VydGlmaWNhdGUwHhcNMTYwNjAyMDQyODM0WhcN MjYwNTMxMDQyODM0WjBUMRkwFwYDVQQKDBBBTyBLYXNwZXJza3kgTGFiMTcwNQYD VQQDDC5LYXNwZXJza3kgQW50aS1WaXJ1cyBQZXJzb25hbCBSb290IENlcnRpZmlj YXRlMIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAlrNpZwhARc/gAXyf Bk59zS64L4ZACLO6RYYEHNDr2e3kDUHJDzCHXEGjNWIxO70bg4o/9AnDFD1lgjly oiGhbdF+R6cLQ1AtKaaE/21n5fQOUPYYrCbbbufJ8X9/4GtkNKy1Xo35FnOpwzgb yWiFMFoFMW+HnB+li+bQcSEcljdTFnOXbJyUDmx2LT99YYUBdv1q7nBXu4rEB1iS eER+JZwe9Knb4blVvTTj3bMyjw5SjX7iqSgxjOkiQNc9Odhjr6ab6bCHZBa2bOvx NJ07lmwvyub/8FoOFV+KTo6emT5ee+8+Kx7lP0b8iywbBRKtrJWUp/hoXxuRNCKL qnQidwIDAQABoxMwETAPBgNVHRMBAf8EBTADAQH/MA0GCSqGSIb3DQEBCwUAA4IB AQA+BN9OwTsjlBcmrPnlRSiTXpIpF4GsjW0C0/nJOsOCioFlNh37v6BLV1O0pX7m Z+OCnGEBVr4AIDFcLZ3G4ta315Q9Rw2ympVH9uIVUTZr9OdLivzA8gMsus0P9VnH +nmYXOdYjnPr8MLQH/U0nu0Qum0gTjetNxTVrtofIcuLEmisthhiJLaUKBiO3D5B beBE7u4fdbb7qLK32GzeSTAa89bTlfuLPf2Vs4/UQq0cAt8rIgzlie/bzAmnWuud xSOhLo7QTrajyYTnSqaZL4mCdLNlLYpvrWk11RI1iqmRqsqfkJqF0oaEEJh+OjKh IgovNVL5CKvoPe5YPyDtMPfO


END CERTIFICATE-----
Yesterday, for some reason, Firefox would not open. At all. I downloaded and installed the latest version and since then I cannot open google.com or google.nl. I keep getting this error: SEC_ERROR_UNKNOWN_ISSUER I have tried the instructions with regards to renewing certificates for my AV, but that did not yield a lasting solution. After I rebooted, FF would open google.nl but some 20 or 30 minutes later, FF would give the same error again.... I am drowning in an overload of useless information on the FF forums. I am at my wits end and about to give up on FF altogether and switch to Chrome or even IE (yeah, I'm THAT desperate atm) . And on top of all this, just as I was typing this text and trying to copy-paste the extra info (see down below), FF decided to close this particular tab... FML.. SMH I used to love FF but now my feelings are about to make a 180 degree turn towards the negative... Can someone please help me without linking me to 16 different pages with confusing and useless info? Thanks in advance! https://www.google.nl/ Uitgever van certificaat van peer wordt niet herkend. HTTP Strict Transport Security: false HTTP Public Key Pinning: true Certificaatketen: -----BEGIN CERTIFICATE----- MIIDiDCCAnCgAwIBAgINAN4gbRlkp1dydEw6wzANBgkqhkiG9w0BAQsFADBUMRkw FwYDVQQKDBBBTyBLYXNwZXJza3kgTGFiMTcwNQYDVQQDDC5LYXNwZXJza3kgQW50 aS1WaXJ1cyBQZXJzb25hbCBSb290IENlcnRpZmljYXRlMB4XDTE4MDQxNzEzMzcx NloXDTE4MDcxMDEyMzkwMFowZTELMAkGA1UEBhMCVVMxEzARBgNVBAgMCkNhbGlm b3JuaWExFjAUBgNVBAcMDU1vdW50YWluIFZpZXcxEzARBgNVBAoMCkdvb2dsZSBJ bmMxFDASBgNVBAMMCyouZ29vZ2xlLm5sMIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8A MIIBCgKCAQEAlrNpZwhARc/gAXyfBk59zS64L4ZACLO6RYYEHNDr2e3kDUHJDzCH XEGjNWIxO70bg4o/9AnDFD1lgjlyoiGhbdF+R6cLQ1AtKaaE/21n5fQOUPYYrCbb bufJ8X9/4GtkNKy1Xo35FnOpwzgbyWiFMFoFMW+HnB+li+bQcSEcljdTFnOXbJyU Dmx2LT99YYUBdv1q7nBXu4rEB1iSeER+JZwe9Knb4blVvTTj3bMyjw5SjX7iqSgx jOkiQNc9Odhjr6ab6bCHZBa2bOvxNJ07lmwvyub/8FoOFV+KTo6emT5ee+8+Kx7l P0b8iywbBRKtrJWUp/hoXxuRNCKLqnQidwIDAQABo0gwRjAhBgNVHREEGjAYggsq Lmdvb2dsZS5ubIIJZ29vZ2xlLm5sMAwGA1UdEwEB/wQCMAAwEwYDVR0lBAwwCgYI KwYBBQUHAwEwDQYJKoZIhvcNAQELBQADggEBAHa2y4r+wopp4gDLCAx+urepd3C3 ECgwy98YzXMaCI+JreOtd2LYb3xrk0Do0aV4Mx4mloz4/F+3gAowD77Zd1teB1og JR2S0+ws1DrgqG33NRfCHaxoGQz6OVPEZKvDEEo5q4j0bfUuQKXZ7UfQi2W3EX/W SS5fnaJ2xGliKTfC/mEQJrfIF9VUBLSmcRPj5+9qUlCQH0tTwGFgb9fxiGV+Q7+I 5/rQlxoa/dtG1ISJEXbk9HIIg+sjKr3V9zWE4rlqXmzb/shDMqghf6BuqFD6l2NC FJStvpr+dvOG4sZVjYLiH5ddNcyZap4+F9YGh7opQg4Ebc1iwOL/dpUalNk= -----END CERTIFICATE----- -----BEGIN CERTIFICATE----- MIIDPjCCAiagAwIBAgIJAPK1T1dmrjK1MA0GCSqGSIb3DQEBCwUAMFQxGTAXBgNV BAoMEEFPIEthc3BlcnNreSBMYWIxNzA1BgNVBAMMLkthc3BlcnNreSBBbnRpLVZp cnVzIFBlcnNvbmFsIFJvb3QgQ2VydGlmaWNhdGUwHhcNMTYwNjAyMDQyODM0WhcN MjYwNTMxMDQyODM0WjBUMRkwFwYDVQQKDBBBTyBLYXNwZXJza3kgTGFiMTcwNQYD VQQDDC5LYXNwZXJza3kgQW50aS1WaXJ1cyBQZXJzb25hbCBSb290IENlcnRpZmlj YXRlMIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAlrNpZwhARc/gAXyf Bk59zS64L4ZACLO6RYYEHNDr2e3kDUHJDzCHXEGjNWIxO70bg4o/9AnDFD1lgjly oiGhbdF+R6cLQ1AtKaaE/21n5fQOUPYYrCbbbufJ8X9/4GtkNKy1Xo35FnOpwzgb yWiFMFoFMW+HnB+li+bQcSEcljdTFnOXbJyUDmx2LT99YYUBdv1q7nBXu4rEB1iS eER+JZwe9Knb4blVvTTj3bMyjw5SjX7iqSgxjOkiQNc9Odhjr6ab6bCHZBa2bOvx NJ07lmwvyub/8FoOFV+KTo6emT5ee+8+Kx7lP0b8iywbBRKtrJWUp/hoXxuRNCKL qnQidwIDAQABoxMwETAPBgNVHRMBAf8EBTADAQH/MA0GCSqGSIb3DQEBCwUAA4IB AQA+BN9OwTsjlBcmrPnlRSiTXpIpF4GsjW0C0/nJOsOCioFlNh37v6BLV1O0pX7m Z+OCnGEBVr4AIDFcLZ3G4ta315Q9Rw2ympVH9uIVUTZr9OdLivzA8gMsus0P9VnH +nmYXOdYjnPr8MLQH/U0nu0Qum0gTjetNxTVrtofIcuLEmisthhiJLaUKBiO3D5B beBE7u4fdbb7qLK32GzeSTAa89bTlfuLPf2Vs4/UQq0cAt8rIgzlie/bzAmnWuud xSOhLo7QTrajyYTnSqaZL4mCdLNlLYpvrWk11RI1iqmRqsqfkJqF0oaEEJh+OjKh IgovNVL5CKvoPe5YPyDtMPfO -----END CERTIFICATE-----

Ausgewählte Lösung

Note that the issuer of the certificate you posted above is your Kaspersky software.

Subject O=AO Kaspersky Lab, CN=Kaspersky Anti-Virus Personal Root Certificate
Issuer 	O=AO Kaspersky Lab, CN=Kaspersky Anti-Virus Personal Root Certificate

You will either have to disable this feature in Kaspersky or import the Kaspersky root certificate in the Firefox Certificate Manager and set the appropriate trust bit for website.

Diese Antwort im Kontext lesen 2

Mehr Details zum System

Installierte Plugins

  • Shockwave Flash 29.0 r0

Anwendung

  • Firefox 59.0.3
  • User-Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0
  • Hilfe-URL: https://support.mozilla.org/1/firefox/59.0.3/WINNT/nl/

Erweiterungen

  • Adblock Plus 3.0.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Context Search 3.65 (olivier.debroqueville@gmail.com)
  • Flash and Video Download 3.1.3 ({bee6eb20-01e0-ebd1-da83-080329fb9a3a})
  • Greasemonkey 4.3 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781})
  • NoMiner - Block Coin Miners 0.1.1 ({74b0af75-8791-44e2-95a6-7f0ab94143ec})
  • NoScript 10.1.8.1 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • YouTube Video and Audio Downloader (Dev Edt.) 0.7.3 ({f73df109-8fb4-453e-8373-f59e61ca4da3})
  • Zoom Image 2.6 ({b14f4076-e80d-4baa-8c7d-8c65dfd2519c})
  • NetVideoHunter 1.20 (netvideohunter@netvideohunter.com) (inaktiv)
  • Open Image In New Tab (update) 1.1.2.1-signed.1-signed (daigonet@gmail.com) (inaktiv)
  • Privacy Badger 2018.4.23 (jid1-MnnxcxisBPnSXQ@jetpack) (inaktiv)

JavaScript

  • incrementalGCEnabled: True

Grafiken

  • adapterDescription: NVIDIA GeForce GTX 660
  • adapterDescription2:
  • adapterDeviceID: 0x11c0
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.18696
  • driverDate: 12-15-2017
  • driverDate2:
  • driverVersion: 23.21.13.8871
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'available', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'ADVANCED_LAYERS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'Direct2D 1.1', u'AzureContentBackend': u'Direct2D 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 660 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.db3422764a9b)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000068ed) EGL_VERSION: 1.4 (ANGLE 2.1.0.db3422764a9b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_display_robust_resource_initialization
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
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Shadow110 1072 Lösungen 14836 Antworten
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Hi, sorry having issues and yes it can get confusing as well as frustrating. Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's(Win10) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 59.0.3 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

Hi, sorry having issues and yes it can get confusing as well as frustrating. Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's(Win10) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer Reinstall with Current Release Firefox 59.0.3 with a Full Version Installer *https://www.mozilla.org/firefox/all/ Please let us know if this solved your issue or if need further assistance.
Tonnes
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246 Lösungen 1454 Antworten
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Did you make sure to disable SSL scanning in your AV product?

How to troubleshoot security error codes on secure websites

Did you make sure to disable SSL scanning in your AV product? [[How to troubleshoot the error code "SEC_ERROR_UNKNOWN_ISSUER" on secure websites#w_kaspersky]]
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Fragesteller

Hmm... I was trying to quote but something went wrong...

Hmm... I was trying to quote but something went wrong...

Geändert am von ferryp

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Fragesteller

Tonnes said

Did you make sure to disable SSL scanning in your AV product? How to troubleshoot security error codes on secure websites


Thanks for your response.

I have tried to to trigger a reinstallation of Kaspersky's certificate. That did not give a lasting solution.

I am NOT going to "not scan encrypted connections", because Kaspersky warns against it. It is needed for my online banking stuff. It really is NOT an option.

''Tonnes [[#answer-1108032|said]]'' <blockquote> Did you make sure to disable SSL scanning in your AV product? [[How to troubleshoot the error code "SEC_ERROR_UNKNOWN_ISSUER" on secure websites#w_kaspersky]] </blockquote> Thanks for your response. I have tried to to trigger a reinstallation of Kaspersky's certificate. That did not give a lasting solution. I am NOT going to "not scan encrypted connections", because Kaspersky warns against it. It is needed for my online banking stuff. It really is NOT an option.
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Fragesteller

Pkshadow said

Hi, sorry having issues and yes it can get confusing as well as frustrating. Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's(Win10) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : Reinstall with Current Release Firefox 59.0.3 with a Full Version Installer Please let us know if this solved your issue or if need further assistance.

Thanks for your response, but this will not do for me.

It is too cumbersome for something of which I am not sure will be an adequate solution. Even you yourself are not sure it will be an adequate solution given the last line of your response.

I have a much quicker and easier solution: I'll switch to another browser.I will simply stop using FF.

I have not been content with FF performance since that last big update/upgrade where they claim FF to be quicker and more responsive than ever (which absolutely has not been the case for me). FF no longer provides me the user-friendly experience it promises.

Thanks for your help.

''Pkshadow [[#answer-1108023|said]]'' <blockquote> Hi, sorry having issues and yes it can get confusing as well as frustrating. Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's(Win10) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer Reinstall with Current Release Firefox 59.0.3 with a Full Version Installer *https://www.mozilla.org/firefox/all/ Please let us know if this solved your issue or if need further assistance. </blockquote> Thanks for your response, but this will not do for me. It is too cumbersome for something of which I am not sure will be an adequate solution. Even you yourself are not sure it will be an adequate solution given the last line of your response. I have a much quicker and easier solution: I'll switch to another browser.I will simply stop using FF. I have not been content with FF performance since that last big update/upgrade where they claim FF to be quicker and more responsive than ever (which absolutely has not been the case for me). FF no longer provides me the user-friendly experience it promises. Thanks for your help.
Tonnes
  • Locale Leader
246 Lösungen 1454 Antworten
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ferryp said

Tonnes said
Did you make sure to disable SSL scanning in your AV product? How to troubleshoot security error codes on secure websites

Thanks for your response.

I have tried to to trigger a reinstallation of Kaspersky's certificate. That did not give a lasting solution.

I am NOT going to "not scan encrypted connections", because Kaspersky warns against it. It is needed for my online banking stuff. It really is NOT an option.

Well, now you know scanning SSL connections in the security product could very well be the culprit (as it is even documented and to be found all over the net), the least you could do is to temporarily try this while not logging in to your bank system. I would even uninstall the product entirely and reboot, then reinstall after the issue turned out to disappear. That would help you solving your question as well as others - there is no other solution.

Additionally, please accept that security software manufacturers always want their customers to fully use their products and features and blame anything else in case of issues, of course they do. Or users having purchased the product and think it’s sacred for some reason, either because they paid for it, or they think the cruel internet world will attack their system within a second even when not browsing. And looking at support questions here and elsewhere, those users are always the ones running into trouble related to connections and certificates.

Would you believe I never experience any certificate errors/issues, just because I don’t use any such product? My personal opinion is such software may have been required back in the days most users were connected to the internet in "bridged" mode, exposing their systems to the evil world all right. Ever since most are hardware-protected - and able to use brains a bit more - they no longer don’t. Security software products have become a marketing product, and sometimes bloated. I don’t want any piece of software to mess with my connection either, and Firefox is safe enough when using its own certificate store and security features. I wouldn’t have an additional 4-sided bumper construction mounted on my car just because I think all traffic is cruel and it costs money to do so, so to speak.

Also please accept this isn’t a matter of us and them. In most cases, Mozilla and AV product manufacturers actively work together in case of short-standing issues in order to fix them. In case of persistent issues or them being reluctant - something they tend to do more now there are more than 2 browsers - one should simply not use one of their features. And fwiw, switching to another browser (that doesn’t take security that serious) isn’t always the best solution, but Mozilla encourages free choice, so you’re free to do so.

''ferryp [[#answer-1108057|said]]'' <blockquote> ''Tonnes [[#answer-1108032|said]]'' <blockquote> Did you make sure to disable SSL scanning in your AV product? [[How to troubleshoot the error code "SEC_ERROR_UNKNOWN_ISSUER" on secure websites#w_kaspersky]] </blockquote> Thanks for your response. I have tried to to trigger a reinstallation of Kaspersky's certificate. That did not give a lasting solution. I am NOT going to "not scan encrypted connections", because Kaspersky warns against it. It is needed for my online banking stuff. It really is NOT an option. </blockquote> Well, now you know scanning SSL connections in the security product could very well be the culprit (as it is even documented and to be found all over the net), the least you could do is to temporarily try this while not logging in to your bank system. I would even uninstall the product entirely and reboot, then reinstall after the issue turned out to disappear. That would help you solving your question as well as others - there is no other solution. Additionally, please accept that security software manufacturers always want their customers to fully use their products and features and blame anything else in case of issues, of course they do. Or users having purchased the product and think it’s sacred for some reason, either because they paid for it, or they think the cruel internet world will attack their system within a second even when not browsing. And looking at support questions here and elsewhere, those users are always the ones running into trouble related to connections and certificates. Would you believe I ''never'' experience any certificate errors/issues, just because I don’t use any such product? My personal opinion is such software may have been required back in the days most users were connected to the internet in "bridged" mode, exposing their systems to the evil world all right. Ever since most are hardware-protected - and able to use brains a bit more - they no longer don’t. Security software products have become a marketing product, and sometimes bloated. I don’t want any piece of software to mess with my connection either, and Firefox is safe enough when using its own certificate store and security features. I wouldn’t have an additional 4-sided bumper construction mounted on my car just because I think all traffic is cruel and it costs money to do so, so to speak. Also please accept this isn’t a matter of us and them. In most cases, Mozilla and AV product manufacturers actively work together in case of short-standing issues in order to fix them. In case of persistent issues or them being reluctant - something they tend to do more now there are more than 2 browsers - one should simply not use one of their features. And fwiw, switching to another browser (that doesn’t take security that serious) isn’t always the best solution, but Mozilla encourages free choice, so you’re free to do so.
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Fragesteller

Tonnes said

ferryp said
Tonnes said
Did you make sure to disable SSL scanning in your AV product? How to troubleshoot security error codes on secure websites

Thanks for your response.

I have tried to to trigger a reinstallation of Kaspersky's certificate. That did not give a lasting solution.

I am NOT going to "not scan encrypted connections", because Kaspersky warns against it. It is needed for my online banking stuff. It really is NOT an option.

Well, now you know scanning SSL connections in the security product could very well be the culprit (as it is even documented and to be found all over the net), the least you could do is to temporarily try this while not logging in to your bank system. I would even uninstall the product entirely and reboot, then reinstall after the issue turned out to disappear. That would help you solving your question as well as others - there is no other solution.

Additionally, please accept that security software manufacturers always want their customers to fully use their products and features and blame anything else in case of issues, of course they do. Or users having purchased the product and think it’s sacred for some reason, either because they paid for it, or they think the cruel internet world will attack their system within a second even when not browsing. And looking at support questions here and elsewhere, those users are always the ones running into trouble related to connections and certificates.

Would you believe I never experience any certificate errors/issues, just because I don’t use any such product? My personal opinion is such software may have been required back in the days most users were connected to the internet in "bridged" mode, exposing their systems to the evil world all right. Ever since most are hardware-protected - and able to use brains a bit more - they no longer don’t. Security software products have become a marketing product, and sometimes bloated. I don’t want any piece of software to mess with my connection either, and Firefox is safe enough when using its own certificate store and security features. I wouldn’t have an additional 4-sided bumper construction mounted on my car just because I think all traffic is cruel and it costs money to do so, so to speak.

Also please accept this isn’t a matter of us and them. In most cases, Mozilla and AV product manufacturers actively work together in case of short-standing issues in order to fix them. In case of persistent issues or them being reluctant - something they tend to do more now there are more than 2 browsers - one should simply not use one of their features. And fwiw, switching to another browser (that doesn’t take security that serious) isn’t always the best solution, but Mozilla encourages free choice, so you’re free to do so.

Hi Tonnes,

Yesterday, after I posted my responses, I noticed my partner can use FF without any issues, so the problem clearly is NOT just something with SSL protection. I now suspect it has something to do with my profile getting messed up somehow. That happened before which I just accepted as part of the deal ("perhaps the worst deal in history of deals"). Back then I learned to live with the consequences, thinking it would be a one-time fluke.

3. I'd take advise on whether or not to use AV products from a friend of mine who works in IT (and who advised me to do so)

4. The advantage of having AV stuff is that I do not need to rely on just one browser. Like I wrote before: since the last overhaul FF has become slower and less responsive for me instead of what they promised. Add to that the not-so-userfriendly epxerience of messing up stuff for me but not for other users on the same PC, I'll just use another browser instead of jumping through burning hoops and no longer being able to use the secure online banking facilities that have been advised by my bank; and no, they did not advise that particular product but they provided a list of several brands which included my AV product, which was also advised by that friend I mentioned.

I thank you for your time.

I'd highly appreciate it if you would no longer contribute to this thread. Please, do not respond any more.

[Personal attack removed by moderator. Please read Forum rules and guidelines, thanks.]

''Tonnes [[#answer-1108118|said]]'' <blockquote> ''ferryp [[#answer-1108057|said]]'' <blockquote> ''Tonnes [[#answer-1108032|said]]'' <blockquote> Did you make sure to disable SSL scanning in your AV product? [[How to troubleshoot the error code "SEC_ERROR_UNKNOWN_ISSUER" on secure websites#w_kaspersky]] </blockquote> Thanks for your response. I have tried to to trigger a reinstallation of Kaspersky's certificate. That did not give a lasting solution. I am NOT going to "not scan encrypted connections", because Kaspersky warns against it. It is needed for my online banking stuff. It really is NOT an option. </blockquote> Well, now you know scanning SSL connections in the security product could very well be the culprit (as it is even documented and to be found all over the net), the least you could do is to temporarily try this while not logging in to your bank system. I would even uninstall the product entirely and reboot, then reinstall after the issue turned out to disappear. That would help you solving your question as well as others - there is no other solution. Additionally, please accept that security software manufacturers always want their customers to fully use their products and features and blame anything else in case of issues, of course they do. Or users having purchased the product and think it’s sacred for some reason, either because they paid for it, or they think the cruel internet world will attack their system within a second even when not browsing. And looking at support questions here and elsewhere, those users are always the ones running into trouble related to connections and certificates. Would you believe I ''never'' experience any certificate errors/issues, just because I don’t use any such product? My personal opinion is such software may have been required back in the days most users were connected to the internet in "bridged" mode, exposing their systems to the evil world all right. Ever since most are hardware-protected - and able to use brains a bit more - they no longer don’t. Security software products have become a marketing product, and sometimes bloated. I don’t want any piece of software to mess with my connection either, and Firefox is safe enough when using its own certificate store and security features. I wouldn’t have an additional 4-sided bumper construction mounted on my car just because I think all traffic is cruel and it costs money to do so, so to speak. Also please accept this isn’t a matter of us and them. In most cases, Mozilla and AV product manufacturers actively work together in case of short-standing issues in order to fix them. In case of persistent issues or them being reluctant - something they tend to do more now there are more than 2 browsers - one should simply not use one of their features. And fwiw, switching to another browser (that doesn’t take security that serious) isn’t always the best solution, but Mozilla encourages free choice, so you’re free to do so. </blockquote> Hi Tonnes, <!-- 1. Thanks for being pedantic. That really is annoying af and not helpful at all. Seriously. 2. You need to work on your skills in epistemology because your "analysis" is wrong. --> Yesterday, after I posted my responses, I noticed my partner can use FF without any issues, so the problem clearly is NOT just something with SSL protection. I now suspect it has something to do with my profile getting messed up somehow. That happened before which I just accepted as part of the deal ("perhaps the worst deal in history of deals"). Back then I learned to live with the consequences, thinking it would be a one-time fluke. 3. I'd take advise on whether or not to use AV products from a friend of mine who works in IT (and who advised me to do so) <!-- rather then some random anon online who thinks he knows it all. --> 4. The advantage of having AV stuff is that I do not need to rely on just one browser. Like I wrote before: since the last overhaul FF has become slower and less responsive for me instead of what they promised. Add to that the not-so-userfriendly epxerience of messing up stuff for me but not for other users on the same PC, I'll just use another browser instead of jumping through burning hoops and no longer being able to use the secure online banking facilities that have been advised by my bank; and no, they did not advise that particular product but they provided a list of several brands which included my AV product, which was also advised by that friend I mentioned. I thank you for your time<!-- and I am glad I offered an opportunity for you to be as pedantic as you were -->. I'd highly appreciate it if you would no longer contribute to this thread. Please, do not respond any more. ''[Personal attack removed by moderator. Please read [[Forum rules and guidelines]], thanks.]''

Geändert am von Chris Ilias

cor-el
  • Top 10 Contributor
  • Moderator
17468 Lösungen 157853 Antworten
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Ausgewählte Lösung

Note that the issuer of the certificate you posted above is your Kaspersky software.

Subject O=AO Kaspersky Lab, CN=Kaspersky Anti-Virus Personal Root Certificate
Issuer 	O=AO Kaspersky Lab, CN=Kaspersky Anti-Virus Personal Root Certificate

You will either have to disable this feature in Kaspersky or import the Kaspersky root certificate in the Firefox Certificate Manager and set the appropriate trust bit for website.

Note that the issuer of the certificate you posted above is your Kaspersky software. Subject O=AO Kaspersky Lab, CN=Kaspersky Anti-Virus Personal Root Certificate Issuer O=AO Kaspersky Lab, CN=Kaspersky Anti-Virus Personal Root Certificate You will either have to disable this feature in Kaspersky or import the Kaspersky root certificate in the Firefox Certificate Manager and set the appropriate trust bit for website. *https://malwaretips.com/threads/kis-18-install-certificate.75126/
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Fragesteller

cor-el said

Note that the issuer of the certificate you posted above is your Kaspersky software. Subject O=AO Kaspersky Lab, CN=Kaspersky Anti-Virus Personal Root Certificate Issuer O=AO Kaspersky Lab, CN=Kaspersky Anti-Virus Personal Root Certificate You will either have to disable this feature in Kaspersky or import the Kaspersky root certificate in the Firefox Certificate Manager and set the appropriate trust bit for website.

Hi cor-el, Disabling the feature is not an option. I have followed the info in the link you provided and so far it seems to be working. As I was going through the steps I realised I have done this before when my profile got messed up some time after that big FF overhaul. Thanks for your help!

''cor-el [[#answer-1108345|said]]'' <blockquote> Note that the issuer of the certificate you posted above is your Kaspersky software. Subject O=AO Kaspersky Lab, CN=Kaspersky Anti-Virus Personal Root Certificate Issuer O=AO Kaspersky Lab, CN=Kaspersky Anti-Virus Personal Root Certificate You will either have to disable this feature in Kaspersky or import the Kaspersky root certificate in the Firefox Certificate Manager and set the appropriate trust bit for website. *https://malwaretips.com/threads/kis-18-install-certificate.75126/ </blockquote> Hi cor-el, Disabling the feature is not an option. I have followed the info in the link you provided and so far it seems to be working. As I was going through the steps I realised I have done this before when my profile got messed up some time after that big FF overhaul. Thanks for your help!
Murphy 20 Lösungen 264 Antworten
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@ ferryp :

Your post, directed at Tonnes, is uncalled-for - he was only trying to help and gave you some good advice.

I used Kaspersky and had probems similar to yours (and others) - got rid of Kaspersky : no more problems since (and no more wasted money). With Windows Defender and the latest version of Firefox you're best off.

See : http://tech.firstpost.com/news-analysis/ex-mozilla-firefox-developer-says-anti-virus-software-does-more-harm-than-good-359798.html

And also :
https://www.howtogeek.com/239950/dont-use-your-antivirus-browser-extensions-they-can-actually-make-you-less-safe/

@ ferryp : Your post, directed at Tonnes, is uncalled-for - he was only trying to help and gave you some good advice. I used Kaspersky and had probems similar to yours (and others) - got rid of Kaspersky : no more problems since (and no more wasted money). With Windows Defender and the latest version of Firefox you're best off. See : http://tech.firstpost.com/news-analysis/ex-mozilla-firefox-developer-says-anti-virus-software-does-more-harm-than-good-359798.html And also :<BR> https://www.howtogeek.com/239950/dont-use-your-antivirus-browser-extensions-they-can-actually-make-you-less-safe/