Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Learn More

1) How do I find the version of the current program? 2) Why does it keep crashing blaming Adobe Flash? 3) Why does it ALWAYS say need to update - even after

  • 9 Antworten
  • 1 hat dieses Problem
  • 3 Aufrufe
  • Letzte Antwort von FoxTVuser

more options

1) I have tried every trick to find the current version - it will not display it. 2) I watch streaming TV but it will eventually crash blaming adobe - even after updating adobe flash. 3) It is always saying UPDATE NOW for latest version. I click ok. I don't see much happening then it says to update now.....AGAIN.

1) I have tried every trick to find the current version - it will not display it. 2) I watch streaming TV but it will eventually crash blaming adobe - even after updating adobe flash. 3) It is always saying UPDATE NOW for latest version. I click ok. I don't see much happening then it says to update now.....AGAIN.

Alle Antworten (9)

more options

Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 29.0.0.113

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

Type about:support<enter> in the address bar. This page contains information about your system and Firefox.


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

more options

Report ID Date Crashed 271a4407-4f89-44d9-8376-a3f8b3cfef20 3/16/2018 7:50 AM ab2906da-037b-49ca-ba2a-cd37a88a1bb3 3/12/2018 7:42 PM 832d86f2-4cc5-49d2-b032-84e5921d0d3e 3/2/2018 9:23 AM 7314e05b-85aa-4084-a3a9-b531e704abf7 2/19/2018 7:54 AM 2cd9d234-83b4-4bdb-b7b7-4e27df1a47d5 2/16/2018 9:59 PM 4333d952-9b2b-497d-b381-56965f7d7854 2/16/2018 9:55 PM 9fdc5f6a-528b-41e0-9f29-93ae77c5d5af 2/16/2018 9:52 PM 4333e1ad-0f58-4049-8c31-a80da3e505b6 1/20/2018 1:50 PM f0e918c4-ec81-4eb0-a85b-eea0da1c6ff4 1/20/2018 1:35 PM be94ea3b-4136-4e34-962a-aefb770a8235 1/17/2018 7:55 AM 964b2b23-1f82-4c28-a425-8450533e77b8 1/15/2018 7:33 AM 5a77a254-7e12-48c8-ab7c-5c594595db59 1/14/2018 9:19 PM 1186d30c-032a-4fb1-8a47-7425305ebc1e 12/30/2017 3:21 PM

more options

FredMcD said

Note: If any reports do not have BP- in front of
the numbers/letters, click it to submit them.

The crash report is several pages of data. We
need the report numbers to see the whole report.
more options

Sorry - I put in About:crashes - that is what showed up. Not sure what you wanted. OK - try this: https://crash-stats.mozilla.com/report/index/d98054b8-b396-4941-9457-51bd20180318

https://crash-stats.mozilla.com/report/index/8467713a-1a7b-484d-b610-9cbd80180318

https://crash-stats.mozilla.com/report/index/d41b7ac4-52ab-46ef-b463-d1aa30180318

If this is what you want - good. If you want more let me know. If this is not what you want - I guess I am not sure what you want. Sorry.

more options

I finally got fed up today. So I Uninstalled Firefox and Adobe FlashPlayer. Cleaned the Register and rebooted. Then Re-installed both. Rebooted again. I will see what happens.

more options

FoxTVuser said

Sorry - I put in About:crashes - that is what showed up. Not sure what you wanted. OK - try this: https://crash-stats.mozilla.com/report/index/d98054b8-b396-4941-9457-51bd20180318 https://crash-stats.mozilla.com/report/index/8467713a-1a7b-484d-b610-9cbd80180318 https://crash-stats.mozilla.com/report/index/d41b7ac4-52ab-46ef-b463-d1aa30180318 If this is what you want - good. If you want more let me know. If this is not what you want - I guess I am not sure what you want. Sorry.

Hi, since did all of the reg clean and uninstall/reinstall those reports are no longer valid info. Let us know if your Solution was the Answer.

more options

bp-d98054b8-b396-4941-9457-51bd20180318 Version 57.0.4

Signature: CDeviceEnumerator::OnDeviceStateChanged

This is for Sumo's Related Bugs 1332789 NEW --- Crash in CDeviceEnumerator::OnDefaultDeviceChanged ++++++++++++++++++++++++++++++++++++++++ bp-8467713a-1a7b-484d-b610-9cbd80180318 Version 58.0.2

Signature: RtlpLowFragHeapAllocFromContext | RtlAllocateHeap | malloc | operator new | malloc | F_834462426____________________________________________________ ++++++++++++++++++++++++++++++++++++++ bp-d41b7ac4-52ab-46ef-b463-d1aa30180318 Version 58.0.2

Signature: CDeviceEnumerator::OnDeviceStateChanged

Process Type plugin (web) Filename: NPSWF64_27_0_0_170.dll

NPSWF64_27_0_0_170 = Shockwave Flash

This is for Sumo's Related Bugs 1332789 NEW --- Crash in CDeviceEnumerator::OnDefaultDeviceChanged


Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 29.0.0.113

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

The first reply said to uninstall. So that is what I did. Had no idea that would nullify all the results. Sorry.

It has been running at least 3 hours without a lockup. So that is looking good. But I won't know for sure for a number of days, since it has gone a number of days without a problem, and then another day it won't work for 30 min. Thanks for all the feedback. I will see what happens over this next week.