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Firefox crashes

  • 8 Antworten
  • 1 hat dieses Problem
  • 3 Aufrufe
  • Letzte Antwort von philipp

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With build 58 I was getting frequent crashes and had to click on restore tab to continue. FREQUENT crashes. Last night loaded build 59. Now if I even click on "Show all Bookmarks" the program crashes. Firefox no longer works at all.

Alle Antworten (8)

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Hi, sorry to hear that. Please send up to 6 bp- links as instructed by this : https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Whike still in Safe Mode,

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

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Crash reports found in System Details.

Product Firefox Release Channel release Version 59.0 Build ID 20180310025718 OS Windows 10 OS Version 10.0.16299

bp-3a4d42f4-4fd8-4284-94a5-e36991180314 Signature: mozilla::StyleSheet::SetComplete

No Modules Flagged ++++++++++++++++++++++++++++++++++++++++++ bp-3761a352-4488-4df6-89be-5e6880180314 Signature: mozilla::StyleSheet::SetComplete

atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 ++++++++++++++++++++++++++++++++++++++++++ bp-4b87ee00-6741-4466-b844-980e01180314 Signature: mozilla::StyleSheet::SetComplete

No Modules Flagged ++++++++++++++++++++++++++++++++++++++++++ bp-27b337e6-af71-44d1-9a23-6401c0180314 Signature: mozilla::StyleSheet::SetComplete

aswJsFlt.dll = avast! ++++++++++++++++++++++++++++++++++++++++ bp-2992dbbd-b03e-41b2-9150-854f91180314 Signature: mozilla::StyleSheet::SetComplete

aswJsFlt.dll = avast! +++++++++++++++++++++++++++++++++++++ bp-8c9a7f7c-cd9b-4470-bae0-48aef0180314 Signature: mozilla::StyleSheet::SetComplete

atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

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Update avast!. If the problem continues, disable it.


Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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The top one was with Avast disabled.

Report ID Date Crashed dd9c7b1c-41a6-46f4-b5bb-f9219060be88 3/13/2018 11:34 PM daf0e2ad-e389-4f22-9c30-cc3a65f299f7 3/12/2018 6:57 PM b414bd51-d738-4ef5-8f5a-23f1b0b04264 3/12/2018 6:40 PM f6a5c074-b001-47a0-8732-d10f4c156cc7 3/8/2018 11:27 PM baa5c4a4-1a56-44ec-99eb-09fa0cea74a4 3/8/2018 11:25 PM c65b0f4c-8981-4c65-89d8-383b11d92173 3/8/2018 9:57 PM 581c0e41-ab09-440b-9869-a4ed75ed7252 3/7/2018 11:05 AM 9d202b68-936b-4e4f-b78f-4aa34a0c933f 3/7/2018 11:03 AM

Submitted Crash Reports Report ID Date Submitted bp-5d0395f7-1981-4574-9120-3c3ae0180314 3/14/2018 1:02 PM bp-1b2600db-ab11-4f63-8ffd-4f0210180314 3/14/2018 1:02 PM bp-cae6ceab-57e7-4df8-bc95-11d4a0180314 3/14/2018 1:01 PM bp-c5d42934-063c-4091-90c5-398d20180314 3/14/2018 1:00 PM bp-1fbe62be-8318-4b64-91a3-2cb1a0180314 3/14/2018 1:00 PM bp-f58cef23-4907-4985-83fb-8a2300180314 3/14/2018 1:00 PM bp-0c9043c6-792c-40a7-a16d-1fc8a0180314 3/14/2018 12:59 PM bp-c43a52f9-28ba-4305-a542-fdaf40180314 3/14/2018 12:59 PM bp-3a4d42f4-4fd8-4284-94a5-e36991180314 3/14/2018 11:21 AM bp-3761a352-4488-4df6-89be-5e6880180314 3/14/2018 11:14 AM bp-4b87ee00-6741-4466-b844-980e01180314 3/14/2018 11:09 AM bp-27b337e6-af71-44d1-9a23-6401c0180314 3/14/2018 10:51 AM bp-2992dbbd-b03e-41b2-9150-854f91180314 3/14/2018 10:51 AM bp-8c9a7f7c-cd9b-4470-bae0-48aef0180314 3/13/2018 11:35 PM bp-de66a5e5-a496-424f-8588-c9cc01180314 3/13/2018 11:35 PM bp-97858eb5-0652-44f1-92e3-c0e781180314 3/13/2018 11:34 PM bp-d95d0377-de7d-4e24-a8c4-1cf5d1180314 3/13/2018 11:34 PM bp-45731791-cc7f-4ebe-be1a-380ca1180314 3/13/2018 11:34 PM bp-364d6de1-c75b-45c8-9ade-b98c11180314 3/13/2018 11:34 PM bp-bcef12a5-4922-4aaa-84f0-8bbff0180314 3/13/2018 11:33 PM bp-0edb6ed2-4a13-4ec5-ab13-ac0e31180314 3/13/2018 11:33 PM bp-e0ce5284-47a5-40a4-b317-b9c241180314 3/13/2018 11:29 PM bp-5492f16d-8853-491a-b1e3-e92920180314 3/13/2018 10:48 PM bp-f0ecbd2e-797c-45c9-8f91-28ae31180313 3/13/2018 6:24 PM bp-e3185e51-6215-48f4-8638-7c14e1180311 3/11/2018 5:54 PM bp-232a2c9b-0536-4079-822f-dd8c21180311 3/10/2018 10:59 PM bp-8cf9b449-4dea-454f-85d9-607d51180310 3/10/2018 4:44 PM bp-d75d3010-e439-4f31-b597-033e71180309 3/8/2018 11:28 PM bp-10a05ff9-9e9c-4a9a-b849-563e51180308 3/8/2018 6:22 PM bp-10423b2d-3d57-4c18-9987-99e551180308 3/7/2018 10:26 PM bp-9219872c-0857-4edc-9cc3-295e01180307 3/7/2018 11:05 AM bp-e317a89f-6d37-4cb6-9765-feea21180307 3/7/2018 11:04 AM bp-669de047-71dc-40a6-ba19-089ea1180307 3/7/2018 11:04 AM bp-13ee5e05-fd04-4943-a9dd-d6f2f1180307 3/7/2018 10:41 AM

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Product Firefox Release Channel release Version 58.0.2 Build ID 20180206200532 OS Windows 10 OS Version 10.0.16299

bp-5d0395f7-1981-4574-9120-3c3ae0180314 Signature: je_free | js::gc::Arena::finalize<T>

atidxx64.dll = Advanced Micro Devices

This is for Sumo's Related Bugs 698296 NEW --- crash in js::SweepBackgroundThings @ js::gc::Arena::finalize Reported: 7 years ago Last Modified: 2 years ago ++++++++++++++++++++++++++++++++++++++++++++ bp-1b2600db-ab11-4f63-8ffd-4f0210180314 Signature: js::frontend::IsIdentifier

atidxx64.dll = Advanced Micro Devices +++++++++++++++++++++++++++++++++++++++++++ bp-cae6ceab-57e7-4df8-bc95-11d4a0180314 Signature: js::gc::detail::CellIsMarkedGrayIfKnown

atidxx64.dll = Advanced Micro Devices

This is for Sumo's Related Bugs 1346417 RESOLVED DUPLICATE Crash in js::gc::detail::CellIsMarkedGrayIfKnown

1216776 NEW --- Crash in cycle collector while tracing GC thing (generic JS heap corruption) Note: Mentions corrupted memory

Geändert am von FredMcD

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I called for more help.

MemTest LAST UPDATE : 27/09/2013 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Perform a System File Check to fix corrupted system files

Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d

Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93

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can you try if this change can workaround the stability problem?: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.