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Firefox (tried multiple versions) crashes instantly on startup

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I haven't been able to get Firefox working on my Mac. This is a fresh install of both the OS and FF 57.

It's 10.13.1 currently, and upon starting the app, I get the following crash.

Some stuff in the problem report:

Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x1] Library missing

Application Specific Information: dyld: launch, loading dependent libraries DYLD_LIBRARY_PATH=/Applications/Internet:Networking/Firefox.app/Contents/MacOS

Dyld Error Message: Library not loaded: @executable_path/libnss3.dylib Referenced from: /Applications/Internet:Networking/Firefox.app/Contents/MacOS/crashreporter.app/Contents/MacOS/crashreporter Reason: image not found

I should add that this is also happening w/ FF 58 beta.

FF 56.0.2. gives the following error in system.log, but no crash dialog:

firefox(1766,0x70000a521000) malloc: *** error for object 0x100db1c00: pointer being freed was not allocated *** set a breakpoint in malloc_error_break to debug

Going as far back as FF 48.0.2 was no use, either. Not sure this is a Mozilla problem or not. :\

Lastly, to be clear: it crashes immediately - there's no way for me to get into safe mode. I never even see the FF window.

Any ideas?

I haven't been able to get Firefox working on my Mac. This is a fresh install of both the OS and FF 57. It's 10.13.1 currently, and upon starting the app, I get the following crash. Some stuff in the problem report: Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY Termination Reason: DYLD, [0x1] Library missing Application Specific Information: dyld: launch, loading dependent libraries DYLD_LIBRARY_PATH=/Applications/Internet:Networking/Firefox.app/Contents/MacOS Dyld Error Message: Library not loaded: @executable_path/libnss3.dylib Referenced from: /Applications/Internet:Networking/Firefox.app/Contents/MacOS/crashreporter.app/Contents/MacOS/crashreporter Reason: image not found I should add that this is also happening w/ FF 58 beta. FF 56.0.2. gives the following error in system.log, but no crash dialog: firefox(1766,0x70000a521000) malloc: *** error for object 0x100db1c00: pointer being freed was not allocated *** set a breakpoint in malloc_error_break to debug Going as far back as FF 48.0.2 was no use, either. Not sure this is a Mozilla problem or not. :\ Lastly, to be clear: it crashes immediately - there's no way for me to get into safe mode. I never even see the FF window. Any ideas?
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  • User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_1) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5

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FredMcD
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3288 Lösungen 44329 Antworten
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Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ '''Do Not''' remove the profiles folder. Look for, and rename any '''Mozilla''' or '''Firefox''' program folders by adding '''.old''' to them. Do not rename the '''Mozilla Thunderbird''' folder if there is one. After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
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Fragesteller

FredMcD said

Let’s do a full clean re-install;

Hi Fred, thanks for checking in. No good though. I've tried clean install a few times at this point. :\

''FredMcD [[#answer-1048677|said]]'' <blockquote> Let’s do a full clean re-install; </blockquote> Hi Fred, thanks for checking in. No good though. I've tried clean install a few times at this point. :\
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FredMcD
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3288 Lösungen 44329 Antworten
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Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


Start your Computer in safe mode with network support. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? ----------------- Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Safe''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia
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Fragesteller

Hi Fred,

Neither of those worked. I can't get into safe mode b/c the crash happens immediately at startup of the app. Safe mode of the OS didn't change that either.

Cheers,

Hi Fred, Neither of those worked. I can't get into safe mode b/c the crash happens immediately at startup of the app. Safe mode of the OS didn't change that either. Cheers,
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Pkshadow
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548 Lösungen 6053 Antworten
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Please send https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

If at all possible update video card drivers.

Please send https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support If at all possible update video card drivers.

Geändert am von Pkshadow

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cor-el
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15829 Lösungen 143203 Antworten
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Note that there might be issues with Mac High Sierra (10.13) that haven't been resolved.

  • Bug 1379811 - [10.13] macOS "High Sierra" tracking bug

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
)


Did you do a clean (re)install and drag the Firefox to the Trash?

Try to create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

Note that there might be issues with Mac High Sierra (10.13) that haven't been resolved. *Bug 1379811 - [10.13] macOS "High Sierra" tracking bug (<i>please do not comment in bug reports<br>https://bugzilla.mozilla.org/page.cgi?id=etiquette.html</i>) ---- Did you do a clean (re)install and drag the Firefox to the Trash? Try to create a new profile to test if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
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Fragesteller

Hi Cor-el and Pkshadow,

After a fresh install of FF, the crash does not generate any crash report except, I assume, the native Macos one, but I believe that one goes to Apple.

There is no 'Submitted' folder, see attached.

As to the drivers, I can only do that after I update to Macos 10.13.2 (currently I'm on 10.13.1, but can't update until the weekend) as they're version-locked for some reason.

Thanks again,

Hi Cor-el and Pkshadow, After a fresh install of FF, the crash does not generate any crash report except, I assume, the native Macos one, but I believe that one goes to Apple. There is no 'Submitted' folder, see attached. As to the drivers, I can only do that after I update to Macos 10.13.2 (currently I'm on 10.13.1, but can't update until the weekend) as they're version-locked for some reason. Thanks again,
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Fragesteller

Pkshadow said

Please send https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support If at all possible update video card drivers.

Updated to 10.13.2, and updated gfx drivers, but no change. :\

''Pkshadow [[#answer-1048810|said]]'' <blockquote> Please send https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support If at all possible update video card drivers. </blockquote> Updated to 10.13.2, and updated gfx drivers, but no change. :\
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Pkshadow
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Create a new profile as a test to check if your current profile is causing the problem.

See Creating a profile :

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem. Never work with original files.

Please let us know if this solved your issue or if need further assistance.

Create a new profile as a test to check if your current profile is causing the problem. See Creating a profile : *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem. Never work with original files. *https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data *https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox Please let us know if this solved your issue or if need further assistance.
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Fragesteller

Pkshadow said

Create a new profile as a test to check if your current profile is causing the problem.

Hello - thanks for your reply. I cannot even get into the app. No safe mode, no profile, nothing. This is a fresh install w/o any previous profile.

When I try to start it w/ the profile manager from Terminal I get this:


[1087, Main Thread] ###!!! ABORT: u_init() failed: file /builds/worker/workspace/build/src/xpcom/build/XPCOMInit.cpp, line 678 [1087, Main Thread] ###!!! ABORT: u_init() failed: file /builds/worker/workspace/build/src/xpcom/build/XPCOMInit.cpp, line 678 dyld: Library not loaded: @executable_path/libnss3.dylib

 Referenced from: /Applications/Internet:Networking/Firefox.app/Contents/MacOS/crashreporter.app/Contents/MacOS/crashreporter
 Reason: image not found
''Pkshadow [[#answer-1055054|said]]'' <blockquote> Create a new profile as a test to check if your current profile is causing the problem.</blockquote> Hello - thanks for your reply. I cannot even get into the app. No safe mode, no profile, nothing. This is a fresh install w/o any previous profile. When I try to start it w/ the profile manager from Terminal I get this: [1087, Main Thread] ###!!! ABORT: u_init() failed: file /builds/worker/workspace/build/src/xpcom/build/XPCOMInit.cpp, line 678 [1087, Main Thread] ###!!! ABORT: u_init() failed: file /builds/worker/workspace/build/src/xpcom/build/XPCOMInit.cpp, line 678 dyld: Library not loaded: @executable_path/libnss3.dylib Referenced from: /Applications/Internet:Networking/Firefox.app/Contents/MacOS/crashreporter.app/Contents/MacOS/crashreporter Reason: image not found
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Pkshadow
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Check your OS forum for answers to this issue.

Check your OS forum for answers to this issue.
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