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Firefox Quantum prints blank pages. Tested on 8 dif Windows 10 PCs in dif locations to different printers + pdf printing. Tried reset reinstall - no help.

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I have tried every fix suggested in the forums. Nothing helps. FF Quantum just prints blank pages. Even an uninstall, delete everything in appdata etc. and a reinstall does not work. FF Quatum 57 and 57.0.1 running under multiple Windows 10 PCs at various update levels all have the same problem. I bulit up one PC from scratch - new OS install, new FF Quantum install, Nothing else. Same issue. Won't print to any printers, or print to pdf programs. Just blank pages. HP, Dell, Microsoft print to PDF, Nitro, etc.

I have tried every fix suggested in the forums. Nothing helps. FF Quantum just prints blank pages. Even an uninstall, delete everything in appdata etc. and a reinstall does not work. FF Quatum 57 and 57.0.1 running under multiple Windows 10 PCs at various update levels all have the same problem. I bulit up one PC from scratch - new OS install, new FF Quantum install, Nothing else. Same issue. Won't print to any printers, or print to pdf programs. Just blank pages. HP, Dell, Microsoft print to PDF, Nitro, etc.
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Mehr Details zum System

Installierte Plugins

  • Shockwave Flash 27.0 r0

Anwendung

  • Firefox 57.0
  • User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0
  • Hilfe-URL: https://support.mozilla.org/1/firefox/57.0/WINNT/en-US/

Erweiterungen

  • Adblock Plus 3.0.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • AdBlocker for YouTube™ 0.2.8 (jid1-q4sG8pYhq8KGHs@jetpack)
  • AdBlocker for YouTube™ Video 0.1.5 (jid1-w4wG5nJhx4LJZr@jetpack)
  • Copy PlainText 1.6 (copyplaintext@eros.man)
  • Empty Cache Button 3.4 ({4cc4a13b-94a6-7568-370d-5f9de54a9c7f})
  • Google Analytics Opt-out Add-on (by Google) 1.0.7 ({6d96bb5e-1175-4ebf-8ab5-5f56f1c79f65})
  • Cookies Export/import 1.0.1-signed.1-signed (CookiesIE@yahoo.com) (inaktiv)
  • Copy Plain Text 2 1.6 (copyplaintext@teo.pl) (inaktiv)
  • Mobile Password Manager 1.0.1.3 (mobile_password_manager@tomasz.lewoc) (inaktiv)
  • NoScript 10.1.5.3 ({73a6fe31-595d-460b-a920-fcc0f8843232}) (inaktiv)

JavaScript

  • incrementalGCEnabled: True

Grafiken

  • adapterDescription: AMD Radeon HD 7700 Series
  • adapterDescription2:
  • adapterDeviceID: 0x683f
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 77501545
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: DISPLAY1 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 100 ] DISPLAY5 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 200 ]
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.16299.15
  • driverDate: 9-22-2017
  • driverDate2:
  • driverVersion: 22.19.677.257
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'ADVANCED_LAYERS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'Direct2D 1.1', u'AzureContentBackend': u'Direct2D 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 7
  • numTotalWindows: 7
  • offMainThreadPaintEnabled: False
  • webgl1DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
  • webgl1Renderer: Google Inc. -- ANGLE (AMD Radeon HD 7700 Series Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000006aa1) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
  • webgl2Renderer: Google Inc. -- ANGLE (AMD Radeon HD 7700 Series Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000006aa1) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Veränderte Einstellungen

Verschiedenes

  • User JS: Nein
  • Barrierefreiheit: Nein

Fragesteller

When I do a restore, FF will print out the text from the restore titled "Sorry. We’re having trouble getting your pages back." but as soon as I try to print a web page, any web page, without even closing and relaunching FF, it comes out blank. 32 bit version does the same thing as the 64 bit version.

When I do a restore, FF will print out the text from the restore titled "Sorry. We’re having trouble getting your pages back." but as soon as I try to print a web page, any web page, without even closing and relaunching FF, it comes out blank. 32 bit version does the same thing as the 64 bit version.
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Fragesteller

Still no help from anyone at Mozilla. I'm managing about 100 Windows 10 PCs and my friend manages another 200 or so. Neither of us have been able to fix this issue. Our work around is to run FF 56, which prints just fine, but for security reasons we will have to migrate to Chrome if this issue is not fixed fairly soon.

Still no help from anyone at Mozilla. I'm managing about 100 Windows 10 PCs and my friend manages another 200 or so. Neither of us have been able to fix this issue. Our work around is to run FF 56, which prints just fine, but for security reasons we will have to migrate to Chrome if this issue is not fixed fairly soon.
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Beerbaron23 15 Lösungen 162 Antworten
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Not able to replicate it over here, I'd first go an update your printer driver and try resetting FF by typeing "about:support" then "refresh firefox" on the top right. Than restart...

Make sure Firefox has the permissions required on your network, in windows it's profile permissions to print and has access to the network/not blocked by firewall or anti-virus. 300 secluded cases like that is pointing to something misconfiguered on your network or a shared older plugin/extention/addon they all share, Firefox 57 is not compadible anymore with the older XUL extentions if that's what your are reling on for something.

Not able to replicate it over here, I'd first go an update your printer driver and try resetting FF by typeing "about:support" then "refresh firefox" on the top right. Than restart... Make sure Firefox has the permissions required on your network, in windows it's profile permissions to print and has access to the network/not blocked by firewall or anti-virus. 300 secluded cases like that is pointing to something misconfiguered on your network or a shared older plugin/extention/addon they all share, Firefox 57 is not compadible anymore with the older XUL extentions if that's what your are reling on for something.
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Fragesteller

I did all that and it didn't help. Printing didn't even work in safe mode. And it didn't work when using print to PDF (Microsoft or Nitro versions).

I fixed the problem by double-clicking the browser.tabs.remote.autostart.2 preference to switch the value from true to false. After a restart, printing worked.

But I was also able to fix it in one PC by changing the dom.ipc.processCount preference from 4 to 1. What is interesting about this fix was that I had both the 32 and 64 bit versions of FF installed on that PC, The 32 bit was on FF 56 and printed while the 64 bit was on FF 57.0.2 and did not.

I opened the 64 bit version and changed dom.ipc.processCount preference from 4 to 1. I then closed and restarted the 64 bit version of FF 57.0.2. Printing worked - but amazingly, the dom.ipc.processCount preference had been reset back to 4. I somehow had printing working with no apparent changes to any FF parameters.

This does not work when you only have one version of FF installed on your PC.

I did all that and it didn't help. Printing didn't even work in safe mode. And it didn't work when using print to PDF (Microsoft or Nitro versions). I fixed the problem by double-clicking the browser.tabs.remote.autostart.2 preference to switch the value from true to false. After a restart, printing worked. But I was also able to fix it in one PC by changing the dom.ipc.processCount preference from 4 to 1. What is interesting about this fix was that I had both the 32 and 64 bit versions of FF installed on that PC, The 32 bit was on FF 56 and printed while the 64 bit was on FF 57.0.2 and did not. I opened the 64 bit version and changed dom.ipc.processCount preference from 4 to 1. I then closed and restarted the 64 bit version of FF 57.0.2. Printing worked - but amazingly, the dom.ipc.processCount preference had been reset back to 4. I somehow had printing working with no apparent changes to any FF parameters. This does not work when you only have one version of FF installed on your PC.
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