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Why can't Firefox connect to web site, https://login.microsoftonline.com/ reporting instead that "There was an error issuing a token."?

  • 3 Antworten
  • 4 haben dieses Problem
  • 38 Aufrufe
  • Letzte Antwort von dtweedy

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Target web site reports: Sorry, but we’re having trouble signing you in. We received a bad request.

Additional technical information: Correlation ID: d58cd31d-9dea-4de8-a81c-6b42098f243b Timestamp: 2017-05-03 15:59:53Z AADSTS50000: There was an error issuing a token.

IE connects OK on the PC where this is a problem. I can connect using Firefox on a different computer. Just prior to this occurring two bad passwords were entered. The third connected. Next time a connection was attempted this failure occurred.

Target web site reports: Sorry, but we’re having trouble signing you in. We received a bad request. Additional technical information: Correlation ID: d58cd31d-9dea-4de8-a81c-6b42098f243b Timestamp: 2017-05-03 15:59:53Z AADSTS50000: There was an error issuing a token. IE connects OK on the PC where this is a problem. I can connect using Firefox on a different computer. Just prior to this occurring two bad passwords were entered. The third connected. Next time a connection was attempted this failure occurred.

Ausgewählte Lösung

If clearing cookies didn't help then It is possible that the cookies.sqlite file in the profile folder that stores the cookies got corrupted.

  • rename/remove cookies.sqlite (cookies.sqlite.old) and if present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder in case cookies.sqlite got corrupted.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.


You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks and history and cookies and passwords and cache and exceptions, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.

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Alle Antworten (3)

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The "bad request" message often indicates a problem with the cookies Firefox sent to the site, potentially indicating some obsolete or corrupted cookies.

If you'll allow a copy/paste:

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes. If you do not see the number going down on the page, you can reload it using Ctrl+r to check progress.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button

In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually.

Then try reloading the page. Does that help?

It may be a little tricky with microsoftonline because you may be redirecting among several Microsoft sites, but the one giving you that error would typically be the one whose cookies are inconsistent with expectations.

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Ausgewählte Lösung

If clearing cookies didn't help then It is possible that the cookies.sqlite file in the profile folder that stores the cookies got corrupted.

  • rename/remove cookies.sqlite (cookies.sqlite.old) and if present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder in case cookies.sqlite got corrupted.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.


You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks and history and cookies and passwords and cache and exceptions, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.

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Remove cookies.sqlite was the right answer. Thank-you!