Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Nummer anzurufen, sie per SMS zu kontaktieren oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Learn More

Firefox displays blank screens periodically. All add-ons removed, version 53.0. About to change browsers unless I find a fix soon.

  • 3 Antworten
  • 3 haben dieses Problem
  • 8 Aufrufe
  • Letzte Antwort von jscher2000

more options

Need help with frequent crashes where Firefox displays blank screens. F12 shows that html code is present, but screen is blank. Only fix seems to be re-start of Firefox. Windows 10 Home Version 1703 Build 15063.13

Alle Antworten (3)

more options

Sorry, to clarify a few things:

  • When the blank screen problem starts, does it affect all pages from that point forward, or is it limited to particular sites and you can still browse other pages?
  • Does it make any difference to either zoom in/out (e.g., Ctrl+ a couple times, then Ctrl- a couple times) or to resize the window? These can force Firefox to "repaint" the page.
  • Do these pages normally use a full body fade-in? There are some sites that start with opacity:0 (complete transparency) on the body and then after page load fade that up to opacity:1 using a script and the transition feature. If the page didn't load correctly/fully, or if the script is blocked, the content may stay transparent.
  • Is the re-start you mentioned just exiting out of Firefox and starting it up again -- you aren't using the Refresh feature?
  • When you said crashes, do you get a crash dialog from Firefox (the Mozilla Crash Reporter) or from Windows, or do you get NOT RESPONDING in the title bar, or were you using the word crash in a more general sense, i.e, stopped working?

And, um, I realize it's a cliche, but when you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(0) Reload bypassing cache with Ctrl+Shift+r (or Shift+click the reload button). Sometimes this does the trick. Otherwise...

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes. If you do not see the number going down on the page, you can reload it using Ctrl+r to check progress.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button

In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually.

Then try reloading the page. Does that help?

more options

When the blank screen problem starts, does it affect all pages from that point forward, or is it limited to particular sites and you can still browse other pages? <Don't know the answer to that one - will check next time it happens. I do know that I have multiple pages open and they are all blank.>

   Does it make any difference to either zoom in/out (e.g., Ctrl+ a couple times, then Ctrl- a couple times) or to resize the window? These can force Firefox to "repaint" the page.  <Haven't tried that either - next time...>
   Do these pages normally use a full body fade-in? There are some sites that start with opacity:0 (complete transparency) on the body and then after page load fade that up to opacity:1 using a script and the transition feature. If the page didn't load correctly/fully, or if the script is blocked, the content may stay transparent.   <I'm guessing that pages are loading correctly.  There's  code there, but it's not being rendered>

    Is the re-start you mentioned just exiting out of Firefox and starting it up again -- you aren't using the Refresh feature?  <Yes, the fix is to close Firefox, then re-start> 

    When you said crashes, do you get a crash dialog from Firefox (the Mozilla Crash Reporter) or from Windows, or do you get NOT RESPONDING in the title bar, or were you using the word crash in a more general sense, i.e, stopped working?  <No crash dialog, no "not responding - everything that I see appears normal, except screen is blank>

more options

Sorry about the formatting thing. If there's a space at the beginning of a line, the site converts everything that follows into "preformatted" text and doesn't wrap it. Using < can cause weird issues. So with that in mind:

hingersol said

  • When the blank screen problem starts, does it affect all pages from that point forward, or is it limited to particular sites and you can still browse other pages? <Don't know the answer to that one - will check next time it happens. I do know that I have multiple pages open and they are all blank.>
  • Does it make any difference to either zoom in/out (e.g., Ctrl+ a couple times, then Ctrl- a couple times) or to resize the window? These can force Firefox to "repaint" the page. <Haven't tried that either - next time...>
  • Do these pages normally use a full body fade-in? There are some sites that start with opacity:0 (complete transparency) on the body and then after page load fade that up to opacity:1 using a script and the transition feature. If the page didn't load correctly/fully, or if the script is blocked, the content may stay transparent. <I'm guessing that pages are loading correctly. There's <html> code there, but it's not being rendered>
  • Is the re-start you mentioned just exiting out of Firefox and starting it up again -- you aren't using the Refresh feature? <Yes, the fix is to close Firefox, then re-start>
  • When you said crashes, do you get a crash dialog from Firefox (the Mozilla Crash Reporter) or from Windows, or do you get NOT RESPONDING in the title bar, or were you using the word crash in a more general sense, i.e, stopped working? <No crash dialog, no "not responding - everything that I see appears normal, except screen is blank>