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Firefox Continuous Crashes Windows 7 x64 Machiens

xirsteon
xirsteon
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Firefox is continuously crashing on several (50+ machines) all Windows 7 x64 machines. It does not even launch. All we get is the "We're sorry". We thought may be it was because they were on version 41.0.1 but after upgrading to 48.0.2, it still did not work. It just continues to crash on launch. When launched in safe mode "firefox.exe -safe-mode", it crashes immediately as well.

Please help.

Crash IDs Crash ID: bp-0a14d57e-a94d-40c8-a7e2-845cf2160913 Crash ID: bp-7cc12739-2e2d-4be6-9229-b27f62160913 Crash ID: bp-8cd77738-6cbc-4a75-b250-bcf2e2160913


Machine OS: Windows 7 Architecture: x64 Browser version tested: 39.0, 41.0.1, 48.0.2

Additional Details of the crash (Details Button) AdapterDeviceID: 0x0000 AdapterSubsysID: 00000000 AdapterVendorID: 0x0000 AvailablePageFile: 14908764160 AvailablePhysicalMemory: 6224113664 AvailableVirtualMemory: 3987734528 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 50397184 BreakpadReserveSize: 67108864 BuildID: 20150630154324 CrashTime: 1473779372 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1473779368 Notes: AdapterVendorID: 0x0000, AdapterDeviceID: 0x0000, AdapterSubsysID: 00000000, AdapterDriverVersion: Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x0152, AdapterSubsysID2: 00000000, AdapterDriverVersion2: 9.17.10.2932D3D11-WARP? D3D11-WARP+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release StartupTime: 1473779368 SystemMemoryUsePercentage: 26 Throttleable: 1 TotalPageFile: 16915705856 TotalPhysicalMemory: 8458805248 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 39.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :

This report also contains technical information about the state of the application when it crashed.

Firefox is continuously crashing on several (50+ machines) all Windows 7 x64 machines. It does not even launch. All we get is the "We're sorry". We thought may be it was because they were on version 41.0.1 but after upgrading to 48.0.2, it still did not work. It just continues to crash on launch. When launched in safe mode "firefox.exe -safe-mode", it crashes immediately as well. Please help. Crash IDs Crash ID: bp-0a14d57e-a94d-40c8-a7e2-845cf2160913 Crash ID: bp-7cc12739-2e2d-4be6-9229-b27f62160913 Crash ID: bp-8cd77738-6cbc-4a75-b250-bcf2e2160913 Machine OS: Windows 7 Architecture: x64 Browser version tested: 39.0, 41.0.1, 48.0.2 Additional Details of the crash (Details Button) AdapterDeviceID: 0x0000 AdapterSubsysID: 00000000 AdapterVendorID: 0x0000 AvailablePageFile: 14908764160 AvailablePhysicalMemory: 6224113664 AvailableVirtualMemory: 3987734528 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 50397184 BreakpadReserveSize: 67108864 BuildID: 20150630154324 CrashTime: 1473779372 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1473779368 Notes: AdapterVendorID: 0x0000, AdapterDeviceID: 0x0000, AdapterSubsysID: 00000000, AdapterDriverVersion: Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x0152, AdapterSubsysID2: 00000000, AdapterDriverVersion2: 9.17.10.2932D3D11-WARP? D3D11-WARP+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release StartupTime: 1473779368 SystemMemoryUsePercentage: 26 Throttleable: 1 TotalPageFile: 16915705856 TotalPhysicalMemory: 8458805248 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 39.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : This report also contains technical information about the state of the application when it crashed.

Alle Antworten (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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The three crash reports mention Firefox 39.0.

These seem to be part of a pattern of crashes related to the latest Norton signature/pattern file update with older versions of Firefox. If you can't update to either Firefox 48.0.2 or Firefox 45.3.0esr, try rolling back that last signature/pattern file update.