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Firefox crashes

  • 3 Antworten
  • 2 haben dieses Problem
  • 23 Aufrufe
  • Letzte Antwort von philipp

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AdapterDeviceID: 0x041e AdapterDriverVersion: 9.18.10.3234 AdapterSubsysID: 605717aa AdapterVendorID: 0x8086 AvailablePageFile: 5525913600 AvailablePhysicalMemory: 1834971136 AvailableVirtualMemory: 1850109952 BIOS_Manufacturer: NEC BlockedDllList: BreakpadReserveAddress: 38666240 BreakpadReserveSize: 67108864 BuildID: 20150222232811 CrashTime: 1473743894 EMCheckCompatibility: true Email: manojuk@lbfinance.lk FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1472785467 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x041e, AdapterSubsysID: 605717aa, AdapterDriverVersion: 9.18.10.3234

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 67 StartupTime: 1473743889 SystemMemoryUsePercentage: 49 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 7321243648 TotalPhysicalMemory: 3661504512 TotalVirtualMemory: 2147352576 URL: Vendor: Mozilla Version: 36.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{89C3341A-7EE6-486E-BE62-36637443BE60}] SEQPACKET 0 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{89C3341A-7EE6-486E-BE62-36637443BE60}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6724FA18-9237-484C-8082-FAF09967A663}] SEQPACKET 4 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6724FA18-9237-484C-8082-FAF09967A663}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{24D04EC8-C607-4EA8-919E-11BF223EE676}] SEQPACKET 3 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{24D04EC8-C607-4EA8-919E-11BF223EE676}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{CA7A6B57-F851-47EB-84EA-CB7CC939A9DB}] SEQPACKET 1 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{CA7A6B57-F851-47EB-84EA-CB7CC939A9DB}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{89C3341A-7EE6-486E-BE62-36637443BE60}] SEQPACKET 2 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{89C3341A-7EE6-486E-BE62-36637443BE60}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Alle Antworten (3)

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This issue came on same day on multiple computers.

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
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hi knadeema, thanks for providing a crash report id. this may be an issue caused by your norton security software that is hooking into firefox and causing it to crash (maybe through a program/signature update done by them). can you please try to disable norton temporarily and see if you can get firefox to launch again & please also get in contact with their support...